Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was installing an ** wireless printer and the ** instructions directed me to **123.com for set up. When it didnt sync up it provided a link to clear up the issue. It asked for contact phone number and I would get a call. I promptly received the call. They said they needed to have access to my computer. I trusted that since the contact was through ** it was legitimate. The person online wrote that he was with **Tech Solutions. They claimed that the laptop had IP address issues and firewall protection was allowing the problems and they would continue. Understand I thought this was ** I was dealing with, so I allowed them to fix the issue for a charge. Then afterward told that would be a temporary fix but they provided a security plan that would update and scan regularly. I accepted the offer. When I received an email receipt it showed the payment was to Business Express **** and the vendor was United Expert Infotech. This was never mentioned in the process. I immediately became very suspicious when I saw this. I started researching ** printer scammers and a lot of information came up. I immediately contacted my credit card company to place a hold on the transaction. I took my computer to geek squad and they confirmed that I had been scammed. Next day I get a call from Business Express about the payment and I told them I placed it on hold due to fraud. She pressed me to have the hold released and then she would issue a refund. She said that the tech was with a third party company and they cant control what they do. I told her to put it in writing and email it to me and I would share this with my bank but I would not have them release the payment. I have not received further correspondence.

  Business Response

  Date: 04/05/2024

  Dear ******,
  
  Firstly, on behalf of Business Express, I sincerely apologize for this matter. Business Express operates as a merchant/payment gateway to different partners that offer third party support and services. We take no actual part in the product or service being offered. We have a screening process for every partner running through our gateway to ensure high quality service being offered to all of our customers. 
  
   We do not condone misrepresentation or a bad customer service experience of any kind if running through Business Express. We will be looking into the matter highlighted above. You have been given a full refund in the meantime. Please allow 3 to 5 business days for the refund to process in your account. 
  
  We appreciate your patience and attention to this incident. Our customer support team is here if anything else is needed.
  
  Best Regards,
  ***********************
  Account Manager
  ************

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called what I believed to be HP for assistance adding a printer I had just purchased. I was led to believe the problem was there were too many devices connected to my wifi. The person stated they would need to clean my machine for $199.00. I was on with them for over an hour and when they were done, it still wouldn't connect. The new "technician" asked me to put the printer near my router. That was all it needed. I want a refund of my $199

  Business Response

  Date: 01/22/2024

  Hi ****! 

  We do apologize for any inconvenience and confusion. We take customer satisfaction very seriously. You have been issued a refund in full due to your unsatisfactory experience. You will see the refund appear back on your card in 3 to 5 business days.

  If you have any questions feel free to contact us directly. 

  Sincerely,

  Customer Support

  **********************

  Customer Answer

  Date: 01/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 4, 2023 *********** froze our fire television screen. A number appeared that we needed to update our Prime Video account and to call the number provided. I called the number and was told our account needed to be activated and for $199.99 I would receive three years of Prime (buy two get one free). I told **** that it appeared that he was selling tech support and he said no, it is three years of prime. I gave him my credit card information, he charged it and sent me a receipt for tech support. When I call the number on the receipt it goes to a dead end extension and all I was able to do was to leave a message No one returned my call.

  Business Response

  Date: 02/28/2024

  Hello ******, 
  
  We do apologize for the confusion. We are a tech support company, we aid in support of activations and general support. We have issued a refund by check in the mail to the address on file. Customer satisfaction is always our number one goal. 

  I will give you a call personally to ensure you have received your refund. We apologize for the delay. 

  Best regards,

  Customer Support

  ********************** 

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/23/2023 our FUBO TV came up with a warning that we needed to update our User Agreement. It seemed to be from FUBO TV and our account was locked. We called the #, and dealt with an Agent claiming to be from FUBO. Stating that we needed to pay a fee and re-do our user agreement to unlock the account. Also, we would receive ********** free if we did. Through email authorization, this company got into our FUBO account and we paid through email. No personal info was shared, they knew our account info. We were charged $139.99. Fat forward to September 2023 we called FUBO TV to check on this and they knew nothing of the matter. We googled our reference #********** (****) . This is a known scam phone #

  Business Response

  Date: 11/03/2023

  Hi *****! 

  Firstly, on behalf of Business Express, I sincerely apologize for this matter.

  Business Express operates as a merchant/payment gateway to different partners that offer third
  party support and services. We take no actual part in the product or service being offered. We
  have a screening process for every partner running through our gateway to ensure high
  quality service being offered to all of our customers.

  
  We were working with a merchant that offered third party support for several different TV
  Subscriptions. Fubo being one of them, upon discovering that customers helped by this particular
  merchant were experiencing confusing and unfortunate service we immediately took the
  appropriate measures to ensure this would not happen again. We are taking this incident very
  seriously and have terminated this particular merchant and banned them from running any more
  support through the Business Express gateway. We do not condone misrepresentation or a bad
  customer service experience of any kind if running through Business Express.

  We have mailed a refund check to your residence in full. 

  We appreciate your patience and attention to this incident. Our customer support team is here if
  anything else is needed.

  
  Best Regards,
  ***********************
  Account Manager
  ************
  

  Customer Answer

  Date: 11/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the check. thank you again..
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction occurred on January 28, 2023 in the amount of 149. I was trying to add fubo to a new tv I had purchased. I was prompted to call a customer service number from the screen of my tv. I was told if I paid the $149 and then my monthly payment until July, that fubo would then be free for one year. When I was charged for fubo again in August, I called fubo customer service to complain and ask for a refund for that months payment and was told they don't offer that service and had no record of the phone call or the charge and that I should investigate my credit card payment, that I was likely the victim of a scam. Sure enough, the charge was made by Business Express. I have not contacted the business. I came straight here to file a complaint and seek your help. The reference number on the charge is 55432860W5WTMHBLQ

  Business Response

  Date: 09/26/2023

  Hi ******, 

  I would like to apologize on behalf of Business Express. Business Express is a gateway that allows different third party support partners to provide third party support on a number of different services such a computer support, printer and router support, and also TV Subscription support. 

  The partner who assisted you has since been terminated upon discovering that some of his customers were not receiving the service they sought out. 

  We have tried to refund you to the original card on file and was not able to. Therefore we did put a check in the mail to the address on file mailed this past Saturday. 

  Again, we take customer satisfaction very seriously and do extend out apologies once more. 

  Please let me know if I can be of further assistance. 

  ***********************;

  Account Manager 

  Business Express

• Initial Complaint

  Date:08/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was dealing with hp on my printer. Was pressured into signing a contract for three years with business r press for ****** I do not want their service I am disputing this charge on my credit card and want a refund. The take advantage of the elderly

  Business Response

  Date: 09/01/2023

  Hi ****,

  I do apologize for the misunderstanding. We would never want any of our valued customers to feel as if they were pressured into a service. We help hundreds of customers everyday with issues they cannot fix on their own. You have issued a full refund and we do apologize again for the this experience. 

   

  Best,

  ***********************;

  Account Manager 

  Business Express 

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20477917
  
  I am rejecting this response because:
  I want verication that refund has gone to Vystar Credit or a ckevkmailed to me
  Sincerely,
  
  ************************

  Business Response

  Date: 09/11/2023

  Hi Marry! 

  We are having a check mailed to you. I have informed our accounting department to have a check mailed to your residence. I will personally call you to let you know when the check has been sent out. 

  Best,

  ***********************;

  Account Manager

  ********************** 

  Customer Answer

  Date: 09/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I copied and edited a description that I found on BBB. The description very closely matches my problem . On 2/11/2023, my FuboTV quit working and I could not log in. Instead of being able to log into FuboTV, I was provided a toll free number and link for access to customer service. I was told FuboTV had changed their service and no longer allowed payment/service on a monthly basis. The Business Express ************ representative further clarified that I could prepay a specified amount and receive corresponding months of FuboTV for free starting in May 2023. I chose the option to prepay $159.99 for what the ************ told me would be 1 year of free FuboTV. My service was then restored so I assumed the representative was legit. I questioned the rep since it seemed like too good of a deal. His response was "how could I turn your ************** back on if this was not legitimate". In reading the similar BBB complaints, I see Business Express ************ ******** listed on my credit card account activity) recieved my payment of $159.99 but no free FuboTV or other services have been provided. I sent a complaint/request directly to Business Express online a couple months ago but have not heard from them. I would like a refund of my $159.99 payment.

  Business Response

  Date: 09/11/2023

  Hi *****! 

  We apologize for this inconvenience. Business Express is a gateway to third party support companies assisting customers with different things such as computer, printer, router, and TV support. The partnering company that assisted you has been terminated from our roster. We will mail out a check to you in the amount of $159.99 for this inconvenience. Please do not hesitate to give us a call any time if anything else is needed. 

  Best,

  ***********************;

  Account Manager

  ********************** 

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20475315
  
  I am rejecting this response because:
  I filed this complaint initially on 8/16/2023. Business Express indicated to BBB and me they would mail me a check to reimburse me for the $159.99 they improperly charged me. I did not receive a reimbursement check and BBB changed the status of my initial complaint to "answered". Is Business Express simply attempting to get BBB to change the status of the complaint? I expect to get a reimbursement or will take this to civil court. My original complaint (per below) is: I copied and edited a description that I found on BBB. The description very closely matches my problem . On 2/11/2023, my FuboTV quit working and I could not log in. Instead of being able to log into FuboTV, I was provided a toll free number and link for access to customer service. I was told FuboTV had changed their service and no longer allowed payment/service on a monthly basis. The Business Express representative further clarified that I could prepay a specified amount and receive corresponding months of FuboTV for free starting in May 2023. I chose the option to prepay $159.99 for what the respresentative told me would be 1 year of free FuboTV. My service was then restored so I assumed the representative was legit. I questioned the rep since it seemed like too good of a deal. His response was "how could I turn your Fubo back on if this was not legitimate". In reading the similar BBB complaints, I see "Business Express Tech Sup *********** NC" listed on my credit card account activity) recieved my payment of $159.99 on 2/11/2023 but no free FuboTV or other services have been provided. I sent a complaint/request directly to Business Express online a couple months ago but have not heard from them. I would like a refund of my $159.99 payment.
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17, 2023, I was told by this company that they represented ******* and that for a one time payment of $169 we could get monthly service from Fubo free for a period of time (from July 23 to July 24). I will try to attach the confirmation email from them. Called them in July as monthly fee to Fubo continued (monthly fee not eliminated) and when I called Fubo, they had no idea what I was talking about. I called Business Express on July 17 and was told by *************** (not sure of speilling) that refund would be issued. I have called numerous times since with no response from them. No refund has been received. We have been deceived, cheated and lied to by this company. I pray that they have not treated others this way, especially older adults. I am 74 and my husband is 79.

  Business Response

  Date: 08/12/2023

  Hi *******, 

  We really apologize for this inconvenience. Business Express is actually a gateway that different third party support companies use to provide support for TV Subscriptions and Technical issues. This particular partner that helped you has been terminated from our roster since then. Also, you have been refunded in full for the amount of $169. You will see that refund come in within the 3 business days. Please give us a call at ************** is anything else is needed on our end. Again we do apologize for this experience and really care about the well being of all out customers. 

  Business Express 

  ************

  Customer Answer

  Date: 08/25/2023

  
  
  Complaint: ********
  
  
  
  I am accepting this response because:  We received a check today from this business in
  the amount of 169.99.  It is dated 9-18-23.
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is very much like the one submitted on June 14, 2023 where they used shady and deceiving business practices. Mine started with problems printing from my HP Envy ****. I went to 123HP.com for help and had a "technician" tell me I had ************************** my router and my router and computer were infected. He said they could clean everything up in all my devices connected to the router. It would be $699.99 for ""Firewall install and activation Lifetime Licence and Support - HP Envy **** Lifetime". I paid by Credit card on July 10, 2023. They worked on my PC for nearing 2 hours and then said everything was fine. Same problem happened again a few days later so I called the number they gave me ************. This person told me I needed to purchase a Security Firewall Appliance for $1,501.30. They always asked me for my Banking account number, I always said I would not give out my banking information, which seemed to upset them. I told them there was no way I was going to spend over $1,500 more. Then we had a few more words and he asked me if I wanted to cancel and he'd refund my money. I said yes! He connected me to someone else for my refund. This person has given me the run around for 16 days now, He always asks me to be have patience, but he keeps coming up with "sorry I can't refund today". He even had me download "Cash App" from Play Store so he could pay me.Bottom line is I'm not getting anywhere with Business Express, **** **********, ** ************.

  Business Response

  Date: 08/24/2023

  This customer has been refunded in full on 8/9/23! We do apologize this inconvenience. 

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/23/2023 I contacted ******* support with a problem I was having hooking up a TV. They talked me through the process then I was offered a way to upgrade to a 3 yr. Premium account with unlimited devices. The payment to upgrade was $239.99. I was to pay a monthly fee for a few more months then my subscription would be free til Nov. ****. The payment was processed through Business Express like I was told. I received an email that stated everything we had talked about but when I contacted **** about the monthly fees they said they didn't know anything about it. Business Express processed my credit card payment, they did something with the money but **** didnt get it.

  Business Response

  Date: 08/07/2023

  Hi *****, 

  We deeply apology for this inconvenience, Business Express is actually a gateway that allows different service providers to operate under the Business Express umbrella. We had a partner last year who provided third party Fubo support to customers. Upon hearing quite a few customer complaints about services not being rendered we have terminated partnership with this company. You have been given a full refund of the $239. Please expect to see this refund come in within the next 3 to 5 business days. If you do not see anything please feel free to reach out to me directly for assistance. Again, we do apologize on behalf of Business Express. 

  ***********************;

  Account Manager 

  *********************************

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20425385
  
  I am rejecting this response because:

  I received an answer to my complaint from Business Express on 08/07/2023, They stated I would receive a refund of $239 in 3-5 business days. I have checked that credit card account multiple times and no refund has been issued as of today 08/21/2023.

  
  
  

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/26/2023

  Hi ***********

  I would like to apologize on behalf of Business Express. Business Express is a gateway that allows different third party support partners to provide third party support on a number of different services such a computer support, printer and router support, and also TV Subscription support. The partner who assisted you has since been terminated upon discovering that some of his customers were not receiving the service they sought out. 

   We have tried to refund you to the original card on file and was not able to. Therefore we did put a check in the mail to the address on file mailed on today. 

  Again, we take customer satisfaction very seriously and do extend out apologies once more. 

  Please let me know if I can be of further assistance. 

  
  ***********************;
  Account Manager 
  Business Express

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************