Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************** and I am submitting on my behalf. On Wednesday, 7/26, I purchased a 3in1 HP printer from ******** The next day, I tried to set it up and could not get it to work. I went on to HP's website and went to HP Support. The site directed me to a phone contact that I thought was HP. The representative who I dealt with used scare tactics telling me that my computer had been hacked numerous times, they installed firewall protection and other things, even though I had those applications already. They took up to 1 and 1/2 hours of my time, making unknown changes to my laptop. They then proceeded to charge me $1000. They did not solve the issue until after they accepted my payment, and I did not know it was Business Express until I received the receipt. I have been deceived. I'm asking for a full refund. ***

  Business Response

  Date: 08/29/2023

  Hi **************! 

  Your refund was initiated on 8/1/23. We do apologize for this inconvenience. We really do pride ourselves in customer service. You should have gotten the refund by now. Please let us know if you haven't received it. 

  Best,

  ***********************;

  Business Express

  ************** 

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attachments for proof of call and credit card statement. B.E. charged ******, but I was still billed by **** on 7/17/23 and should not have been according to B.E. FUBO is continuing to charge quarterly on my card, therefore B.E. sold goods and services that they did not deliver on as promised. I seek to have $****** refunded promptly.

  Business Response

  Date: 08/15/2023

  Hi ********! 

  We really apologize for the inconvenience. You have been given a refund in full which was initiated on 7/31/23. Business Express is a payment gateway that allows different partners to provide third party support for tech services and TV Subscriptions. We have since then parted ways with the particular partner who helped you. Again, we appreciate your patience in this matter. 

  Best,

  ***********************;

  Business Express 

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attachments with proof of call and universal card statement. We were told by business express rep on 3/13/23 we would have a 1-time fee of $277.99 for 18 months while **** would not charge us during that time, only BE. But **** has continued to charge their quarterly fee on my discover card, therefore BE sold goods and services that they did not deliver on. Weve also learned Fubo and BE are not connected with each other in any way, yet we got the 725 number pop on our screen one time when Fubo was malfunctioning. Bottom line, I should be refunded $277.99 back to my universal card

  Business Response

  Date: 07/21/2023

  Hello ******, 

  I sincerely apologize for this incident. I have refunded the amount of $277.99 in full which you will see in 3 to 5 business days. Please let me know if you don't see it come through. To put some context into this scenario. We are a blanket company that allows different partners to run their support business through our gateway. The company that assisted you with their ******* subscription is no longer working with us. Again, we apologize for this inconvenience and can recommend a different partner to assist your other technical needs.  

  Please call me if anything else is needed! 

  Sincerely,

  ***********************;

  ************

   

  Customer Answer

  Date: 07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:06/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************** and I am submitting on behalf of my 92 year old mother, *********************. She recently purchased an HP printer and had trouble installing it. She called a number displayed on her screen thinking she was calling HP. The representative who she dealt with used scare tactics telling her there were 22 people logged on to her computer, they installed firewall protection and other things, even though my mother had those applications already. They took up 2 hours of her time, making unknown changes to her laptop, which was only 2 months old! They then proceeded to charge her $600 for I'm not sure what.

  Business Response

  Date: 06/14/2023

  On behalf of Business Express I do apologize for this experience. We pride ourselves on providing exceptional customer service. A full refund has been issued to *********************! Please do not hesitate to reach out if anything else is needed. 

  Sincerely,

  ***********************;

  Account Manager 

  Business Express 

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 20181452
  
  I am rejecting this response because:

  The company has only credited my account $300, not the entire $600.  I spoke with a representative yesterday who said they would only give me $300 and I said I would take the $300 and continue pursuing the balance.  I said that $300 was not acceptable as they conned my 92 year old mother into believing there were 22 other people logged onto her computer and that she needed all kinds of security applications installed.  It was a new computer complete with firewalls and McAfee virus software.  She only needed help installing a printer.
  
  Sincerely,
  
  *************************** for *********************

  Business Response

  Date: 06/20/2023

  Hello *****!

  On Behalf of Business Express, I would like to apologize for your experience. You have been issued a full refund! 

  It is our mission to provide exceptional customer service. 

  Thank you for bringing this to our attention. I can assure you we are taking this seriously and will be assessing every technician working for us to ensure they are providing an exceptional customer service experience.

  Sincerely,

  ***********************;

  Business Express 

  Account Manager 

   

   

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20181452
  
  I am rejecting this response because:

  I still do not have a full refund credited to my card.  The charge was $600 and only $300 has been credited.  I have left another message for ****************

  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/27/2023

  Please see receipt of the additional $300 refunded today. I apologize as I thought the full amount was refunded to you. You will see the refund in your account within 5 ********************** days. If you do not see it please feel free to call me directly! 

  Best Regards,

  ***********************;

  Business Express 

  ***************

  Customer Answer

  Date: 06/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/08/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-11-23 Hulu was not working on one of my TV's, I went to their website and chatted with someone who said they we re transferring me to their tech support. I was advised by Business Express (? Tech support) that I needed to sign a contract to have more than one TV on my account. I was charged $199.99 for what I was told was 4 years of ************* After speaking with Hulu on the phone the next day I was told they only offer monthly plans I want to be reimbursed.

  Business Response

  Date: 06/27/2023

  We apologize for the inconvenience! This customer was given a full refund on April 27th, 2023. Please let me know if you did not receive it.

  Best Regards,

  ***********************;

  Business Express 

  **************

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20028465
  
  I am rejecting this response because:
  I have not received a refund.

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 07/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Yes, we received it. Thank you.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/16/23 I was having problems with my fubo tv service. I called the phone number on the screen and apparantly was connected to this company'ss billing department. I have to assume they hacked into fubo TV for that to have happened. The person I spoke with told me fubo was offering a promotion for a year of fubo tv for $479.99. After some discussion I agreed to get the promotion. I didn't think much of it because I thought I was talking to a fubo rep. **** person did get me reconnected to fubo tv, something that **** would have done for no charge. At the end of our phone conversation I was told that this was a third party provider but again I know fubo sells thru third parties. On 4/13/23 I contacted fubo billing and was told this company was not affiliated in any way with fubo. Apparently, this company's representative was selling a product that they couldn't deliver. Tried to contact the company but only got voice mail; left message but have not recieved a call back. This is a clear case of misrepresentation (fraud) by Business Express **************.

  Business Response

  Date: 05/16/2023

  Firstly, on behalf of Business Express, I sincerely apologize for this matter that was outlined to
  ** by FuboTV Inc.

  Business Express operates as a merchant/payment gateway to different partners that offer third
  party support and services. We take no actual part in the product or service being offered. We
  have a screening process for every partner running through our gateway to ensure high
  quality service being offered to all of our customers.

  We were working with a merchant that offered third party support for several different TV
  Subscriptions. Fubo being one of them, upon discovering that customers helped by this particular
  mechant were experiencing confusing and unfortunate service we immediately took the
  appropriate measures to ensure this would not happen again. We are taking this incident very
  seriously and have terminated this particular merchant and banned them from running any more
  support through the Business Express gateway. We do not condone misrepresentation or a bad
  customer service experience of any kind if running through Business Express.

  This letter is to express that Business Express will NOT be allowing any partners providing
  support, service, or anything at all related to ******* to run through our gateway.
  We comply to cease and desist anything related to *******.

  We appreciate your patience and attention to this incident. Our customer support team is here if
  anything else is needed.

  You have been refunded in full.

  Best Regards,
  ***********************
  Account Manager
  ************

• Initial Complaint

  Date:04/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3.11.23 I had trouble logging into FUBO and was provided a toll free number and link for access to customer service. I was told FUBO had changed their service and no longer allowed multiple devices. If I paid $259.99 my service would be upgraded and I would receive 2 years free service after September 2023. My service was then restored. I have since learned this company has no relationship with ****.

  Business Response

  Date: 05/10/2023

  Tell us why here...Business Express operates as a merchant/payment gateway to different partners that offer third
  party support and services. We take no actual part in the product or service being offered. We
  have a screening process for every partner running through our gateway to ensure high
  quality service being offered to all of our customers.
  We were working with a merchant that offered third party support for several different 
  Subscriptions. Upon discovering that customers helped by this particular
  merchant were experiencing confusing and unfortunate service we immediately took the
  appropriate measures to ensure this would not happen again. We are taking this incident very
  seriously and have terminated this particular merchant and banned them from running any more
  support through the Business Express gateway. We do not condone misrepresentation or a bad
  customer service experience of any kind if running through Business Express.
  You have been given a full refund! Again we do apologize for this incident! 
  We appreciate your patience and attention to this incident. Our customer support team is here if
  anything else is needed.
  Best Regards,
  ***********************
  Account Manager
  ************

• Initial Complaint

  Date:03/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CALLED TO RENEW MY FUBO SUBCRIPTION AND WAS TOLD TO PAY ****** FOR AN ANNUAL SUBCRIPTION AND THEN CHARGED ****** FOR I HAVE NO IDEA. THE FOLLOWING MONTH I RECEIVED A CALL STATING MY SUBCRIBTION HAD EXPIRED AND NEEDED TO PAY AGAIN. I AM AN 80 YEAR OLD MAN AND I LIVE ON A FIXED INCOME. I DONT UNDERSTAND THE CHARGES OR WHAT HAS HAPPENED BUT I FELL THAT I SHOULD CANCEL EVERYTHING. I NEVER RECEIVED ANY SERVICE AND WOULD LIKE MY MONEY BACK TO SURVIVE. I HAVE TRIED TO CALL ***** SEVERAL TIMES AND LEFT A MESSEGE FOR HER WITH NO RESPONCE.

  Business Response

  Date: 05/02/2023

  Business Express operates as a merchant/payment gateway to different partners that offer third
  party support and services. We take no actual part in the product or service being offered. We
  have a screening process for every partner running through our gateway to ensure high
  quality service being offered to all of our customers.

  We were working with a merchant that offered third party support for several different 
  Subscriptions. Upon discovering that customers helped by this particular
  merchant were experiencing confusing and unfortunate service we immediately took the
  appropriate measures to ensure this would not happen again. We are taking this incident very
  seriously and have terminated this particular merchant and banned them from running any more
  support through the Business Express gateway. We do not condone misrepresentation or a bad
  customer service experience of any kind if running through Business Express.

  You have been given a full refund! Again we do apologize for this incident! 

  We appreciate your patience and attention to this incident. Our customer support team is here if
  anything else is needed.

  Best Regards,
  ***********************
  Account Manager
  ************

   

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/3/23 I was having problems with my fubo tv service. Aftergoing on the fubo website and going thru the help section when I submitted my number for a call back I apparantly was dirrected to this companys tech service. I have to assume they hacked into the fubo help for that to have happened. The person I spoke with told me fubo was offering a promotion for a year of fubo tv for $399.99. After some discussion I agreed to get the promotion. I didn't think much of it because I thought I was talking to a fubo rep. **** person did get me reconnected to fubo tv, something that fubo would have done for no charge. At the end of our discussion I was told that this was a third party provider but again I know fubo sells thru third parties. On 3/6/23 I contacted fubo billing and was told this company was not affiliated in any way with fubo. Appearently this company representative was selling a product that they couldn't deliver. Tried to contact the company but only got voice mail, left message each time but never recieved a call back. **** is a clear case of misrepresentation by this company.Transaction ID: ***********

  Business Response

  Date: 03/24/2023

  Dear *****! 

  Thank you for notifying us about your complaint. We really do apologize for any confusion. You refund was processed on March 8th, which was the same day of your call as requested. We take great pride in ensuring all customers are satisfied with our services. If you have any questions please feel free to reach out to me at ************.

  Best,

  ***********************

  Account Manager 

  Business Express

  Customer Answer

  Date: 03/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18th , I placed an order with Health And Nutra. This company is a division of Business Express **** The order # was ******. It was for 6 2lb jars of Biokleen Oxygen Bleach, The website shows 53 in stock and it says it ships within 5 days. I paid via paypal but the payment never processed. So I can't dispute the order on paypal. It's been 15 days and I never got the order. I sent an email to customer service but I never heard back. This company engages in deceptive business practices since it does not have the item in stock. Then it collects your contact info so it can be sold to other companies. I would like the transaction completely cancelled and the payment to Paypal cancelled.

  Business Response

  Date: 03/20/2023

  Hello! This order was refunded on 2/2/23 in PayPal directly. Please see attached for proof of refund. 

  Please accept my apology on behalf of Health and Nutra. I am sorry to learn that your experience with placing this order was less than satisfactory. We value our customers and exceptional service is always our priority. We help hundreds of valued customers receive the products they need every day.

  Feel free to contact ****** in our customer service department directly at ************** if you have still not received the refund. I will be happy to so anything we can to handle this unfortunate incident. 

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************