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Business Profile

Publishers Directory

Re:Member Church Directories

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/6/2023 my family had photos done for the Holy Trinity Church directory.
    At the end of the session we were taken to a room to purchase photos if we wanted. I was given false information about the product I would later receive and swindled with a "we haven't raised our prices since 1992" statement. I was charged over $500.
    The business was established in 1999.
    I received the product yesterday and to put it nicely, it was unacceptable in quality.
    I requested a return label so that I could send their product back and requested a refund.
    I was told that I cannot have a refund because the email I received AFTER purchasing the photos states that there are no refunds.
    This is dishonest.

    Business Response

    Date: 05/27/2023

    Customer was told prior to her complaint with BBB to provide a photo showing that she had destroyed the product and we would promptly issue a refund.  (As portraits are a custom product, we do not want them returned - we have no opportunity to sell them to anyone else.)
    Customer did provide photo proof and refund was promptly issued.  Note: refund was processed back to the card initially used to make the purchase.  It takes 7-14 days for the credit to appear on customer’s statement.

    We are proud of our high quality portraits which are professionally printed using multi-million dollar equipment.

    This business was founded in 1999 and has on staff multiple personnel from various church directory companies.  Our prices are the same as most directory companies (Olan Mills, United, etc) in 1992.  The company began with 1992 pricing and has never raised  prices.

    Customer Answer

    Date: 05/27/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, I clicked “accept response” but do feel that it is important to state that I only filed a complaint AFTER they said they would not provide a refund. They agreed to provide a refund AFTER I notified them of my filed complaint with you.

    Thank You,

    *****

Re:Member Church Directories is NOT a BBB Accredited Business.

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