Reviews

This profile includes reviews for R.J. Reynolds Tobacco Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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R.J. Reynolds Tobacco Company has 7 locations, listed below.

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  R.J. Reynolds Tobacco Company

  401 N Main St Winston Salem, NC 27101-3804

  
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  R.J. Reynolds Tobacco Company

  11125 Knott Ave Ste D Cypress, CA 90630-5138

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  RJ Reynolds

  1201 F St NW Ste 1000 Washington, DC 20004-1232

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  Santa Fe Natural Tobacco Co.

  PO Box 25140 Santa Fe, NM 87504-5140

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  R.J. Reynolds Tobacco Company

  15720 Brixham Hill Ave Ste 345 Charlotte, NC 28277-4784

Review Details

• Review fromPenny B

  Date: 08/20/2022

  1 star
  Just bought 10 twin packs of 1.8 Vuse pods. Out of 20 pods 1 wasn't dark brown. That means I am out $136.00. Very disappointed and store won't do anything for me!

• Review fromCharlotte S.

  Date: 08/04/2022

  1 star
  I won a $25 gift card back in June and still have not received it. I keep calling and Marlboro reps keep saying it's been sent. But it hasn't. Website says processing. And then I used my reward points to purchase JBL earbuds. Also, website says processing. However, I ordered them at the end of June. Reps won't tell me anything other than it's been sent. I've called and emailed but NOONE EVER RESPONDS!! THIS IS NOT A WAY TO DO BUSINESS. This company makes $100's of dollars off me alone every year. You would think they'd want to honor their end of the deal.

• Review fromMichael G

  Date: 08/02/2022

  1 star
  The last 6 months or so every 2 pack of 1.8 golden tobacco is either 1 good (very pale straw color) and 1 bad (dark gold or brown color) or 2 bad pods. There’s no way that Vuse can’t see this at the packaging point of manufacture. They are intentionally selling a bad product

• Review fromMax B

  Date: 07/23/2022

  1 star
  A large number of pods I buy are dark in color and taste and vape bad. The color variations aren't minor... they're major. When I have contacted RJR/Vuse I have only gotten coupons and not full refunds or full price coupons for my losses on the bad pods.

• Review fromscott r

  Date: 07/22/2022

  1 star
  Inflation at a all time high every penny counts, 2 four packs in a row not a single one was gold, that’s a $50.00 most consumers can’t afford, take a close look at the packaging RJ Reynolds is the distributor the pods are made, filled and sent from China, if you don’t believe it do your own research, I’m done with Vuse and going back to Njoy.

• Review fromTory L

  Date: 07/19/2022

  1 star
  Absolutely the worst company I signed up for the monthly subscription. My order is to go out on the 1st of the month. On 7-7-2022 I got an email stating my order has been completed. It's now 7-19-22 no tracking has been provided. I called customer service sat on hold for over 20 minutes before getting a representative. Not helpful out all, she said my order has not even shipped yet but they have charged my card as of 7-7-2022. She said my order may end up being cancelled but she wasn't sure. I said I would like it cancelled and refunded my money. She said she can't do that. I sent $315.00 and now don't have the money returned nor do I have the product I ordered. Do not use this company.