Tobacco Manufacturers
R.J. Reynolds Tobacco CompanyHeadquarters
Reviews
This profile includes reviews for R.J. Reynolds Tobacco Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 56 Customer Reviews
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Review fromMark T
Date: 11/10/2022
1 starMark T
Date: 11/10/2022
Terrible quality control issue, 50% of the product is bad. Don’t waste your money.
R.J. Reynolds Tobacco Company
Date: 11/14/2022
We are sorry that you are experiencing issues with our product. Please contact us so we can help you with an appeasement coupon or refund. Our customer care number is 1-877-614-8873. We appreciate your loyalty to the Vuse brand.Review fromTiffany H
Date: 11/08/2022
1 starTiffany H
Date: 11/08/2022
Terrible customer service! They lie. Received so many bad burnt brown pods. Claim the check is in the mail since June. I've called every week for months. Emailed several times. Never get a reply. Lie, lie, lie!R.J. Reynolds Tobacco Company
Date: 11/14/2022
We discovered a processing error that caused certain refund checks to be returned. We have since resolved this issue and will be re-issuing your refunds which will arrive in 2-4 weeks. However, we need to verify that the address we have on file is correct. Please call us at 1-877-614-Vuse (8873) Monday through Friday from 8:00a.m. until 10:00p.m. EST or Saturday and Sunday from 10:00a.m. until 8:00p.m. EST. We will be glad to assist you. Again, we apologize for the inconvenience and appreciate your loyalty to the Vuse brand.Review fromTravis N
Date: 11/04/2022
1 starTravis N
Date: 11/04/2022
Worst quality control ever. Half the pods I buy either taste like burnt plastic or do not work altogether. I called and complained last year. They said they would send me some coupons for more of their bad product. Never received the coupons. Of course, it doesn't matter to the billion-dollar company of R.J. Reynolds.R.J. Reynolds Tobacco Company
Date: 11/14/2022
We are sorry that you are experiencing issues with our product. We want to issue you an appeasement or a refund for your inconvenience. Please call our Engagement Center at 1-877-614-8873 so that we can confirm you are an adult tobacco consumer and obtain additional information about your issue (e.g., the amount of affected products). Our Engagement Center is open Monday through Friday, from 8:00 a.m. until 10:00 p.m. EST, or Saturday from 10:00 a.m. until 8:00 p.m. We are closed on We appreciate your loyalty to the Vuse brand.Review fromDouglas G
Date: 10/13/2022
2 starsDouglas G
Date: 10/13/2022
Not happy with the gold 5.0 pods, they are up to $26. Now in Florida AND almost every 4 pack I buy has at least 2 that look burnt and taste like a stale ashtray cig. Butt
I Hate it,R.J. Reynolds Tobacco Company
Date: 11/14/2022
We are sorry that you are experiencing issues with our product. We want to issue you an appeasement or a refund for your inconvenience. Please call our Engagement Center at 1-877-614-8873 so that we can confirm you are an adult tobacco consumer and obtain additional information about your issue (e.g., the amount of affected products). Our Engagement Center is open Monday through Friday, from 8:00 a.m. until 10:00 p.m. EST, or Saturday from 10:00 a.m. until 8:00 p.m. We are closed on We appreciate your loyalty to the Vuse brand.Review fromwilliam f
Date: 10/11/2022
1 starwilliam f
Date: 10/11/2022
more burnt vuse alto golden tabaco $$ waste 2 of three always badR.J. Reynolds Tobacco Company
Date: 11/14/2022
We are sorry that you are experiencing issues with our product. Please contact us so we can help you with an appeasement coupon or refund. Our customer care number is 1-877-614-8873. We appreciate your loyalty to the Vuse brand. Please call us at 1-877-614-Vuse (8873) Monday through Friday from 8:00a.m. until 10:00p.m. EST or Saturday and Sunday from 10:00a.m. until 8:00p.m. EST. We will be glad to assist you. We appreciate your loyalty to the Vuse brand.Review fromTerry V
Date: 10/07/2022
1 starTerry V
Date: 10/07/2022
More horror stories. Had the bad pod problem for over a month. Called several times, every time I have the problem. All they want is photos and numbers and say they will send a buy one get one free coupon. All pictures show I buy 4 packs. The first coupon I got was for two pack only. Because 2 packs cost more than 4 packs, I spent more than I would for s single 4 pack. On top of that 6 of the 8 pods were bad too.R.J. Reynolds Tobacco Company
Date: 11/14/2022
*****,
We are sorry that you had this experience with our product. We issued you a refund of $32.93 on 10/10/22. You should have received your refund check within 2-4 weeks. If you have further questions, we ask that you call 1-877-768-7123 to speak with one of our representatives, who will be glad to assist you. Our hours of operation are Monday through Friday from 8:00 a.m. until 10:00 p.m. EST or Saturday and Sunday from 10:00 a.m. until 8:00 p.m. EST. We will be glad to assist you.
Again, we apologize for the inconvenience and appreciate your loyalty to the Vuse brand.Review fromDebbie S.
Date: 09/24/2022
1 starVuse Alto pods are getting out of hand. Live in MD and pay $24.00 in sales tax costing me $65.00 for 2 boxes of Gold 5.0 in 4 pack having to throw 3 of them away because they are brown and taste horrible. This is not acceptable and shouldn’t happen in the US. Being ripped off and no one cares. How could you do that. We can’t afford to pay $35.00 for 1 pod. I love these, when you get a good one. It used to be 1 in a box, now it’s been at least 2-3 in every box for past month. It just isn’t right, not fair.Review fromKelly P
Date: 09/10/2022
1 starKelly P
Date: 09/10/2022
I think that I feel like everyone else. Why am I constantly getting brown vape pods? These things aren't cheap and I'm throwing away at least half of what I buy. R.J. Reynolds needs to get their act together.R.J. Reynolds Tobacco Company
Date: 11/14/2022
We are sorry that you are experiencing issues with our product. We want to issue you an appeasement or a refund for your inconvenience. Please call our Engagement Center at 1-877-614-8873 so that we can confirm you are an adult tobacco consumer and obtain additional information about your issue (e.g., the amount of affected products). Our Engagement Center is open Monday through Friday, from 8:00 a.m. until 10:00 p.m. EST, or Saturday from 10:00 a.m. until 8:00 p.m. We are closed on We appreciate your loyalty to the Vuse brand.Review fromKarmyn Z.
Date: 09/03/2022
1 starKarmyn Z.
Date: 09/03/2022
I am a loyal nicotine user. I quit cigarettes and switched to vuse alto pods 3 years ago. I am ready to go back to cigarettes just for consistency. I am so incredibly sick of getting brown burnt pods. I spent 26.00 yesterday and received 4 dark brown pods that tasted super burnt. I have had at least 50 perce nt bad pods for several months. This needs to be addressed and fixed.R.J. Reynolds Tobacco Company
Date: 11/14/2022
******,
We are sorry that you are experiencing issues with our product. We want to issue you an appeasement or a refund for your inconvenience. Please call our Engagement Center at 1-877-614-8873 so that we can confirm you are an adult tobacco consumer and obtain additional information about your issue (e.g., the number of affected products). Our Engagement Center is open Monday through Friday, from 8:00 a.m. until 10:00 p.m. EST, or Saturday from 10:00 a.m. until 8:00 p.m. We are closed on Sunday.
We appreciate your loyalty to the Vuse brand.Review fromChris C
Date: 08/31/2022
1 starI'm tired of wasting money on old, oxidated, dark brown, nasty tasting pods! The uh sag that it's normal and doesn't affect the product but I call BS! They taste disgusting and do not work correctly at all! I will be looking for a different option and will no longer be supporting VUSE.
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