Complaints

This profile includes complaints for Regional Foundation & Crawl Space Repair's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Regional Foundation & Crawl Space Repair

  721 E Gannon Ave Zebulon, NC 27597-9348

• 

  Regional Foundation & Crawl Space Repair

  PO Box 917 Zebulon, NC 27597-0917

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid this company over $21,500 to fix the foundation beneath our home and to install a protective barrier. We noticed interior signs that the foundation had in fact not been repaired. We contacted the company. I spoke with ***** and later spoke with ***** ***** who visited our home to inspect the job on 12/23/24. Mr. ***** states that he would contact us regarding the incomplete repair. He stated that he would be in contact. We have not heard from anyone at Regional Foundation. We are 76 and 82 years old. This was a huge investment for us and we just want the work completed that we paid for.

  Business Response

  Date: 05/20/2025

  This issue has been resolved. We paid for engineering to come back out and check everything. We also upgraded the job to an encapsulation with no additional charge. The Customer chose to not move forward with the updated engineers recommendations.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 22812635
  
  I am rejecting this response because:

   

  The consumer informed us that the issue has not been resolved, despite Regional's response from 5/20 that it had been. 

  
  

  Since complaints belong to the consumer, we can't accept a business's claim of resolution without attempting to contact the consumer for confirmation. Please reopen the case officially, and forward the business response to the consumer. Thank you!

  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Regional Foundation & Crawl Space Repair (RF&CSR) to reinforce the concrete around our pool that is less than a year old. While talking with the salesman, he advised it would be a good idea to seal the concrete so it would remain looking like new, so we added this to the scope of work. RF&CSR came out and did the reinforcement and proceeded to power wash the concrete, which they told us was needed before they could seal the concrete. After the power washing began, the workers came and told us they thought they needed a different machine because the one they were using wasn't working. RF&CSR then brought a different kind of power washer out. The workers came to tell us the second power washer wasn't working. There were/are now swirls and lines marring our concrete. RF&CSR then said they were trying to find a professional pressure washer to come out. A contractor that we use referred us to a professional pressure washing company. This company said RF&CSR should never have pressure washed concrete that was less than a year old and that further pressure washing would damage the concrete further. We called the company that originally put in the concrete and they said that the concrete would either need to be completely redone or it might be able to be resurfaced. The concrete company gave us the name of a company that does resurfacing. The resurfacing company came out and gave us an estimate for $8,800, which we forwarded to RF&CSR. RF&CSR said that they would like to send someone else out for a second estimate. This contractor (who we can not find online and was friends with a RF&CSR manager that was there for the estimate) came out and provided RF&CSR with an estimate to stain and seal the concrete for $4,200 and we were offered this as a settlement. We advised RF&CSR that staining the concrete is not acceptable and that we would like the complete $8,800 to resurface the concrete as we were advised to do. RF&CSR advised that they are unwilling to pay $8,800.

  Business Response

  Date: 11/29/2022

  Regional Foundation & Crawl Space Repair did indeed send a concrete repair professional to assess the damages to provide an estimate for the repairs. Their estimate furnished was in the amount of $4,200.00, to which we offered Mr. and Mrs. ******** to apply toward the vendor of their choosing. Mrs. ******** contacted our office and spoke with me on 11/22/22 and advised they would not accept the offer. The estimate provided by the ********* included additional services beyond the repair to the concrete. We are willing to meet the customers in the middle of the two estimates.

  Customer Answer

  Date: 12/03/2022

  
  
  Complaint: ********
  
  
  We are rejecting this response because: the estimate that was provided by RF&CSR was by a contractor that we can't even find online, but our estimate is from a concrete specialist that actually specializes in concrete surface repairs like the problem RF&CSR caused.  There was no additional work on the quote we provided.  We want to have someone who specializes in this type of repair and not someone who may or may not know what they are doing.  RF&CSR messed up our brand new pool deck and we don't want a discount repair done on this but an actual competent repair.  Even with this specialist we will have ongoing maintenance on the pool deck that we otherwise would not have had if RF&CSR hadn't damaged our concrete. We are very disappointed that this was not handled better as we have had prior work done by this contractor that we were very happy with (crawl space sealing).  We didn't hesitate to trust them in this project because of our prior experience, but this current experience is radically different and we do not trust the quote from the individual that they had come out to give us a quote.
  
  
  
  Sincerely,
  
  
  
  ***** *** **** ********

  Business Response

  Date: 12/07/2022

  Regional Foundation & Crawl Space Repair has at no time advised the customer that they were obligated to use the company from which we received the quote for repairs; our offer for the damages was based upon it. We have made the offer toward the expenses for the customer to use a contractor of their choosing. The additional work contained within the quote provided from the customer included costs for maintenance outside the initial repairs. We believe the offer we presented has shown our efforts to remedy the issue; the quote provided to us from the other concrete repair company was for like-kind work in comparison to the quote provided by the customer. 

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ************ complaint has been resolved to the customer's satisfaction.
  
  Sincerely,
  
  ***************************