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Business Profile

Collections Agencies

Credit Collections Bureau

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Credit Collections Bureau's headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Collections Bureau has 4 locations, listed below.

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    Customer Complaints Summary

    • 69 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with MEDIACOM, I do not have a contract with CREDIT COLL, they did not provide me with the original contract as i requested .Opened on :.11/9/2021 Account ***************

      Business Response

      Date: 07/07/2025

      Dear **** Charnesce ******: Our legal name is Credico, **** D/B/A Credit Collections Bureau and our offices are located in ************ and ************. I have searched our records and Im unable to locate an account with your name or address.Our agency does not report to the credit bureaus. 

    • Initial Complaint

      Date:07/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with CCB/ULTA and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since CCB/**** has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

      Business Response

      Date: 07/07/2025

      Dear Chaance Cleveland: Our legal name is Credico, **** D/B/A Credit Collections Bureau and our offices are located in ************ and ************. I have searched our records and Im unable to locate an account with your name or address. Our agency does not report to the credit bureaus. 

    • Initial Complaint

      Date:06/19/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am liable for this debt with credit collections, I do not have a contract with credit collections, they did not provide me with the original contract as I requested.

      Business Response

      Date: 06/23/2025

      Dear ****** *******: Our legal name is Credico, **** D/B/A Credit Collections Bureau and our offices are located in ************ and ************. I have searched our records and Im unable to locate an account with your name or address. Our agency does not report to the credit bureaus. 

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with CREDIT COLL and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since CREDIT COLL has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

      Business Response

      Date: 06/23/2025

      Dear ******* ****: Our legal name is Credico, **** D/B/A Credit Collections Bureau and our offices are located in ************ and ************. I have searched our records and Im unable to locate an account with your name or address. Our agency does not report to the credit bureaus. 

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with CREDIT COLL and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since CREDIT COLL has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

      Business Response

      Date: 06/23/2025

      Dear ****** ******: Our legal name is Credico, **** D/B/A Credit Collections Bureau and our offices are located in ************ and ************. I have searched our records and Im unable to locate an account with your name or address. Our agency does not report to the credit bureaus. 

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with CCB/DNTLFRST and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since CCB/DNTLFRST has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

      Business Response

      Date: 06/03/2025

      This consumer is not in our data base.  They have the wrong agency.

      Thank you. 

    • Initial Complaint

      Date:05/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with chrter communications, I do not have a contract with Credit Collection Bureau, they did not provide me with the original contract as I requested.

      Business Response

      Date: 05/27/2025

      Dear ********* Restrepob: Our legal name is Credico, **** D/B/A Credit Collections Bureau and our offices are located in ************ and ************. I have searched our records and Im unable to locate an account with your name or address. Our agency does not report to the credit bureaus. 

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I have a collection from Credit Collection on my credit report. It says it was opened on 11/23/2023 for $417 with account number starting in ******* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and *****.

      Business Response

      Date: 05/19/2025

      Dear ****** *****: Our legal name is Credico, **** D/B/A Credit Collections Bureau and our offices are located in ************ and ************. I have searched our records and Im unable to locate an account with your name or address. Our agency does not report to the credit bureaus. 

    • Initial Complaint

      Date:05/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I have a collection from Credit Collection on my credit report. It says it was opened on 8/5/2019 for $185 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and *****.

      Business Response

      Date: 05/19/2025

      Dear ********* ********: Our legal name is Credico, **** D/B/A Credit Collections Bureau and our offices are located in *********** and ************. I have searched our records and Im unable to locate an account with your name or address. Our agency does not report to the credit bureaus. 

    • Initial Complaint

      Date:05/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with credit collections. I do not have a contract with credit collections. They did not provide me with original contract as requested.

      Business Response

      Date: 05/19/2025

      Dear ******** ******: Our legal name is Credico, **** D/B/A Credit Collections Bureau and our offices are located in *********** and ************. I have searched our records and Im unable to locate an account with your name. Our agency does not report to the credit bureaus. 

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