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Business Profile

Collections Agencies

Credit Collections Bureau

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Credit Collections Bureau's headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Collections Bureau has 4 locations, listed below.

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    Customer Complaints Summary

    • 69 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this 06 ****************** I do not have a contract with Business Headquarters Location they did not provide me with the original contract as requested.

      Business Response

      Date: 04/23/2025

      Dear Mr. ******* We have searched our system and cannot locate any accounts with your name. If the account number you listed is correct, it is not with our agency. Thank you. 

    • Initial Complaint

      Date:11/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Credit Collections, I do not have a contract with Credit Collections, they do not have the original contract as requested.

      Business Response

      Date: 12/02/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe they have the wrong collection agency. 

    • Initial Complaint

      Date:11/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a call from ***** ***** stating that I owed a debt, and that if I wish to resolve it with her, before her client takes alternate routes, I could do so.She did not provide further details as to what the debt was for. She followed with a text message.She then proceeded to contact my husband via phone and text message, which violates Section 1692c(b) of the Fair Debt Collection Practices Act (FDCPA).

      Business Response

      Date: 11/25/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe they have in the incorrect collection agency. 

    • Initial Complaint

      Date:09/14/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt from BBB. I do not have a contract with CCB. They did not provide me with the copy of the contract as I requested. 15 USC 1681

      Business Response

      Date: 09/16/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe they have the incorrect agency. 

    • Initial Complaint

      Date:09/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with ALLSTATE PROP CASUALTY *** i do not have contract with CREDIT COLLECTIONS, they did no provide me with the original contract as I requested.

      Business Response

      Date: 09/09/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe they have the incorrect collection agency. 

    • Initial Complaint

      Date:08/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Credit Collectiomns. I do not have a contract with the collection trying to collect and report this information to my credit report. They did not provide me with the original contract as requested.

      Business Response

      Date: 08/21/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe they have the incorrect collection agency. 

    • Initial Complaint

      Date:08/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt to 06 GEICO GENERAL IN *** I do not have a contract with CREDIT COLL & never received one after i requested for one.ACCOUNT NUMBER: *******ACCOUNT BALANCE: $416

      Business Response

      Date: 08/19/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe they have the incorrect collection agency. 

    • Initial Complaint

      Date:08/14/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt to 06 INFINITY GENERAL IN COMPANY. I do not have a contract with CREDIT COLL & never received one after i requested for one.ACCOUNT NUMBER: ********ACCOUNT BALANCE: $0

      Business Response

      Date: 08/14/2024

      I am unable to locate an account for this consumer.  I believe they have the incorrect collection agency. 

    • Initial Complaint

      Date:08/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt to 101 CITIBANK N A. I do not have a contract with MIDLAND CRED & never received one after i requested for one.ACCOUNT NUMBER: ******** ACCOUNT BALANCE: $391

      Business Response

      Date: 08/13/2024

      I am unable to locate an account for this consumer in our database.  This consumer has the wrong collection agency. 

    • Initial Complaint

      Date:07/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CREDIT COLLECTIONS. I do not have a contract with CREDIT COLLECTIONS. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/31/2024

      Based on the information provided, I am unable to locate an account for this consumer.  

      Customer Answer

      Date: 07/31/2024

       I am rejecting this response because:

      I would like this it be resolved by removing the account off of my ********************** since the business can not locate my account please  

       


      Business Response

      Date: 08/01/2024

      ************** is complaining to the wrong collection agency.  Credit Collections Bureau has no account for **************.  Credit Collections Bureau did not credit report anything. 

    Credit Collections Bureau is NOT a BBB Accredited Business.

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