Complaints

This profile includes complaints for Eide Chrysler Dodge Jeep Ram Bismarck's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Eide Chrysler Dodge Jeep Ram Bismarck has 2 locations, listed below.

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  Eide Chrysler Dodge Jeep Ram Bismarck

  1112 Missouri Ave Bismarck, ND 58504-5294

• 

  Eide Chrysler Dodge Jeep Ram Bismarck

  PO Box 1078 Bismarck, ND 58502-1078

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the 2017 Jeep Compass from you and immediately brought it in for a shudder. We were told nothing was wrong with it. We brought it back in multiple times and were told the same thing. Now the shudder is worse, and we took it in for warranty work. Now we are told that the part is no longer made that we need to be able to fix this original issue. They are stating that they cannot fix our car. This has been an issue since we bought it and now that we took it into a different shop to have work done, we find out that the real reason that they would not tell us anything is wrong was because they could not get the part originally. The car should not have been sold or passed inspection. They rushed the inspection since we had put an offer on the car and fudged the inspection to make it pass. Giving us a defective car to begin with and now will not honor their warranty because the part cannot be found. This is something that should have been fixed before the sale of the vehicle instead of sticking their customers with a defective car. Even with the platinum warranty which cost another $4,000, we cannot get the original issue fixed. We have contacted management numerous times without any kind of resolution other than them saying that they could not find anything wrong. Now we know the real reason was because the part, covered by warranty, cannot be found. We can't continue to pay on a vehicle that doesn't work or a warranty that will not be honored when the original issues have not even been addressed. This is terrible customer relations. We have tried every option to have them resolve this but I will no longer pay on a car that should not have been sold to us in the first place.

  Business Response

  Date: 02/27/2025

  Looking into the issues you are having with this vehicle. We have records of three total repair orders. 1- Used vehicle inspections in June of 2023. 2-Oil Change in Aug. 3- Oct, conern over shake of vehicle when increasing speed. At that point we found that we needed to repair a hub and a wheel bearing. We replaced the parts and have not heard about any additional concerns. Unclear on what is currently wrong with the vehicle or what part might not be made anymore. I do find it hard to see a part not being available on a 2017. Based on the information provided I can not determine if the part is available or not. The customer does have an extended service contract that should help cover most concerns. When the vehicle was sold in June of 2023 it had ****** miles on it. Our last repair order we had from Oct of 2023 showed the vehicle had nearly ****** miles on it. Based off of all the information provided **** Chrysler does not see any responsibility for a vehicle sold two years later. 

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently financed a vehicle from this dealership on December 21, 2024 & on January 28, 2025, it stalled out on the side of the road. I hadnt even made my first payment yet. I spoke with the ***************** informed me that it was an as is **************** nothing that they could do. There was nothing on the history of the vehicle that was a red flag. A local mechanic here in ******** said that it could take about ***** just to fix this problem. Id like to come to some resolution as this is the first vehicle Ive financed for my growing family.

  Business Response

  Date: 02/13/2025

  All vehicles go through a multipoint inpection and we try our best to take care of any issue that is needing repair. The vehicle you purchased was sold as an as-is vehicle. We often do offer extended service plans to help protect the vehicle. If one is not purchased at the time of sale on a vehicle we sell with no dealer warranty our options are very limited. 

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over Thanksgiving weekend, my truck got towed to **** Chrysler as it wouldn't start. It is a diesel pickup, and the code that popped up was water in fuel. When they called about the truck, they told me it was the starter. It seemed odd, and I asked about the code being water in fuel. They told me that wasn't the issue. After getting off the phone with them, I did my own research and found out that 90% of the time, it's a bad battery, not the starter. Called right back and told them this. Asked them if they had checked the batteries, which they didn't. After they did, sure enough, a bad battery. When I got to the store to ask questions, ***** *******(service manager) told me he had changed out the fuel filters and the starter. Asked if he checked the code for water in the fuel and if he tested the fuel before he put new filters in. He didn't. When I asked for the old starter to check myself that there was nothing wrong, he told me I had to pay $375 and the full bill before he would release it. A brand new starter with labor costs that, and he charged me $1,275! Also, putting new filters in a diesel truck when the code is water in the fuel and not checking into that before doing that is completely wrong. Filters are very expensive. In October, I had the same truck in for warranty work that they were refusing to warranty. Until I went to Dodge and got the paperwork to prove to them it was under warranty, they changed their billing. So, needless to say, my guard has been up having to deal with them. Too many people are being taken advantage of and it needs to stop!

  Business Response

  Date: 01/27/2025

  The technician went through the flow chart to diagnose the issues with the vehicle. We determined that the starter was bad, and that it needed new batteries. We replaced the starter and replaced both batteries. It is our understanding the issues for this have been resolved and our diagnosis of the problem was correct. Currently speaking about water in the fuel system, we replaced the fuel filters and found no evidence of bad fuel. Again to our understanding all repairs have fixed the concerns from the customer and the vehicle is operating as designed. The sales price of the starter was at the parts MSRP. We did not over charge on the starter as we sold it for manufacture suggested retail. We do currently still have your old starter, and it is available for you to have if you pay the core charge for it. The core charge is a value MOPAR pays for the old, failed part for them to remanufacture.  

  Customer Answer

  Date: 02/04/2025

   I am rejecting this response because: They replaced batteries because i did my own investigation and found that the problem was more than likely battery not the starter. I called them to check the batteries(which they never checked) before they replaced a starter that potentially wasnt the problem. So once again i don't know if the starter was ever the problem and they won't release it to me without now a $375 fee. i have original copy with $75 core charge written on it. As far as the code i read and the reason it got towed in was water in the fuel/bad fuel. The tech never ran any diagnostics to find that code. Nor did they test the fuel to see if it was bad. Instead put in new filters compromising them. I went on ***** site and found the starter MSRP price for $289.00 with a recommended core charge of $75. 
  
  
  

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STAY AWAY from **** Chrysler Dodge Service!! I'm livid about how things were handled with my car, the dishonesty, and lack of effort to investigate what was actually wrong with my ****** car engine was making a ticking/tapping sound after driving through some water last month, and I brought it there (engine was able to start and run, but with the noise). After 3 weeks of hearing nothing from them, I called and they said my car was hydrolocked and I needed a new $11,000 engine. Knowing that it was not exhibiting symptoms of a hydrolocked engine when I brought it in, I questioned how they diagnosed it. They claimed that it was completely seized up and they couldn't turn it over, it was hydrolocked, and they didn't want to do any more investigation "so I wouldn't get charged too much". I contacted a different shop who had some things they could do to investigate the issue, and my fiance and I towed my car home this weekend. When we picked it up Saturday, it started up immediately, and was definitely in no way "seized up and not able to turn over", nor hydrolocked. They still charged over $200 for allegedly not doing anything with it. Thankfully I was aware enough to be skeptical and not just take their word and spring for a new engine or new car.I want a full refund for the $225 I paid. I am unwilling to accept any services from them instead of the monetary refund, because I can't trust them to be honest or do adequate work.

  Business Response

  Date: 09/17/2024

  Serivce worked vehicle into the shop as quickly as possible. Tech recommended replacement motor. After watching video from customer, ******* has very loud knocking sounds, which supports the findings of needing a new motor. Service Advisor did not communicate the issues with vehicle well enough to the customer. Dealership has refunded the the $225 check out fee to the customer. 

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck had to be towed to **** after it broke down driving home from holiday weekend. Initially, they told us it needed a whole new motor until the extended warranty appraiser came out and told them that was not the case. They would not give us the mileage information upon request, so after 2 weeks, my wife drove 6 hours round trip to get the mileage information necessary for the warranty. When she got to the truck, she discovered the window had been left 1/4 of the way down after it had rained all week in early June. If she had not went out to get the information, how long would have the window been left down? When I went to pick it up, I got out to the stop sign and felt the whole truck shudder, so I pulled it right back in and said something is not right. They said it was fine, so I drove it home. The entire drive home I could smell raw diesel in the cab of the truck. Halfway home (1.5 hours), the check engine light came on. It was dumping raw fuel into the exhaust that caused the exhaust filter to become 95% full about 15 miles away from home. I called the service department as soon as the light came on, and I was instructed to contact the manager in the morning. We requested to be refunded the diagnostic fees and take the truck to our more local dealership, but they insisted on coming to get the truck to fix it again. Against my better judgment, we allowed them to come get the truck to make it right. They had to put the vehicle through a manual re-gen. Now we are being refused a refund as they paid for the vehicle to be towed back to Bismarck from close to Fargo. After using twice as much fuel to get home, the problem not being fixed properly, and being without the truck for nearly 8 weeks, now they are refusing to refund the money and we are expected to make another 6 hour round trip with another vehicle to get this one back home.

  Business Response

  Date: 07/25/2024

  We have discussed working with the customer on having the vehicle driven back to them at no cost. When the issues came up again we responded quickly and offered to bring it back to our store at no additional cost to repair the issue again. 

  Customer Answer

  Date: 07/28/2024

   I am rejecting this response because it has been 9 weeks on July 29 that they have had my vehicle. I am frustrated with the timeline, lack of communication, and the number of times the vehicle has had to go back into the shop after they believed the vehicle to be repaired.  Initially, I did not want them to take it back to Bismarck to be fixed. I wanted to take it to my usual dealership in ***** (closer to home) and have the bill sent to **** to cover the cost of the repair. However, the manager insisted they wanted to make the situation right, so they were willing to bring the vehicle back at no cost to us.  I assumed they would also be returning the truck at no cost as they were taking it back to fix the issue as it was not repaired correctly.  When we brought up the question of having the vehicle returned to us when they reported it was fixed, they stated we should come get the vehicle as it already cost them $400 to have a tow truck company come get it. They had offered to bring the vehicle back, but then it "acted up" again on the way to us on July 24th, so they brought it back to the shop. I have not received any update on what the issue currently is, and they have not given further information on what happened to cause it to be brought back. I have had to change and cancel vacation plans due to the on going "repairs" of my pickup. I feel that since it was not fixed correctly the first time and have had lack of communication about the status of the vehicle, I am requesting for the $325 diagnostic fee that I had paid. If the work can not be properly repaired or completed within this week, I would also (on top of the $325 refund) prefer to have the vehicle towed to Corwin Dodge in Fargo as this is the dealership that has performed all major service on this vehicle since I have owned it.

   

  
  
  

  
  

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 ****** Highlander from ************************* on Friday 10/21/22. . I was told they did a "50 point inspection". I was congested when I arrived but could detect a heavy smell of cleaner, which I now know was meant to cover up pet/urine smell. I was assured in the days leading up to the sale that the car did not have a bad smell (I am out of state). As time went on I could start to smell cat urine and when I got the vehicle home my wife was not happy that I had just purchased a car that smelled so bad. The **** was also not moving much air through the vents. When I opened the cabin air filter I found multiple dead mice and a bunch of material they had used to make a nest. The cabin air filter looked to be many years old. This is a horrible health safety risk. I had spent 10 hours in the car, with the air on, breathing toxic air. Also there was a bolt missing on the hood hinge causing the hood to shake bad when driving at highway speeds. How could a dealership let a car go out the door in such a condition? I feel like I should be contacting the department of public health in the area to report my experience that put my health at risk

  Business Response

  Date: 11/08/2022

  Spoke with customer about this issue as they first arrived home. Stated we were more then willingly to help fix this issue in anyway needed. Customer stated they were thankful for our help.  

  Customer Answer

  Date: 11/29/2022

  From: *************************** <*************************************>
  Sent: Monday, November 28, 2022 9:01 AM
  To: BBB Ask <**************************************>
  Subject: 18307286

   

  Hi, 

   

  My complaint was not resolved. The business contacted me and said they would take care of it and they did not. I sent them an invoice and they have not paid it.

   

  ***************************