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Business Profile

Real Estate Rentals

Valley Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Rentals.

Complaints

This profile includes complaints for Valley Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Valley Rental has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Valley Rental

      3003 32nd Ave S Ste 7A Fargo, ND 58103-6163

    • Valley Rental

      3003 32nd Ave S Ste 280 Fargo, ND 58103-6165

    • Valley Rental

      PO Box 420 Valley City, ND 58072-0420

    • Valley Rental

      2723 Hawken St Bismarck, ND 58503-1081

    • Valley Rental

      1284 W. Main Valley City, ND 58072

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no way to contact them. I applied for an apartment at ************************ in ********. I received an email that my application was approved, and I quickly paid the security deposit of $500. After doing so I sent an email asking about move-in and key pickup. I got no response. I've tried calling them, but they haven't answered and haven't returned my call. On their website they also list a cell for an agent, still no answer. The cell's voicemail box is full, so no message can be left. I also tried calling the corporate office's number, but that number isn't even in service.

    • Initial Complaint

      Date:09/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business will not return phone calls, no one will come out for our maintenance and resolve our water issue. I have not received any phone calls back. Business also required to have 60 calendar days notice of vacant, no one would answer phones to schedule a meeting time to give notice, charged an additional months rent due to their lack of communication and professionalism.

      Business Response

      Date: 09/21/2022

      There will be no refund given to this resident.  For him to claim that he has never received calls back is false.  Myself, as the director of Valley Rental, spoke to this resident and explained that we would not "cut him some slack" on being late on his notice to vacate.  No appointment is required to submit a notice to vacate your apartment, and the terms of the notice are defined in the initial lease this resident signed.  ******** turned in his notice to vacate on 8/2, which is two full days late from the required "on or before the last day of the month" 60 day notice.  He did ask for a pass, and was told no-which was when he was directed to me.  We require the same deadlines to be met by all residents.

       

      As far as his work order not being completed, he has an open work order for low water pressure in his bathroom sink, which is not an emergency.  As our maintenance team is currently behind, we have to prioritize work orders based on how they affect the property.

    Valley Rental is NOT a BBB Accredited Business.

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