Complaints
This profile includes complaints for Swanson Health Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 48 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Swanson MONTHS ago, telling them I don't want to receive DAILY emails from them. I was asked how often, & I told them ONCE a week. They never followed through with changing anything. In addition, there is nowhere on their website gives you any choices on how often you want to receive emails. This is a pathetic way to run a company. ONCE a week emails, or I'll block them from sending anything.
Business Response
Date: 05/13/2025
This customer has three different Customer Accounts, as shown below. These accounts have many different email addresses attached to them. Each account/email address was likely receiving emails at some point. As of today, all these emails are only set up to receive emails regarding order information, order confirmation, shipping confirmation, and delivery confirmation.If the customer contacts us we can remove the emails he no longer wants attached to these accounts.
Customer #******
******* ****
PO BOX 291
*************************
************
*************************
*******************************
*********************************
***********************************
*************************************
Customer #********
****** ****
*************************************************************
************
*************************
Customer #********
******* ****
****************************************************************
************
*************************
***************************************************
*******************************Customer Answer
Date: 05/13/2025
I am rejecting this response because:
Swanson listing three different accounts with multiple email addresses is NOT something I set up. Cut & pasted from their response follows, with my comments & resolution to this:DELETE THE ACCOUNT Customer #******. Where you got the following email addresses from, 2 of which NEVER EXISTED, I would like to know.
I never had the email addresses: ************************ & "***********************************". ************************** is about 20 years old, and defunct.
Customer #******
******* ****
PO BOX 291
*************************
************
*************************
*******************************
*********************************
***********************************
*************************************
Customer #********
****** ****
****************
BERWYN, IL 60402
************
*************************
Customer #********
******* ****
*************
BARRINGTON, IL 60010
************
*************************
*********************************** (perhaps it was a typo omitting the 'i', but there is no "***********************************". It is ************************************." I would ask you delete any "sound.dimensions" emails from this account."
*******************************Business Response
Date: 05/14/2025
Great, the accounts have been cleaned up and only "order" emails will be sent moving forward. If you no longer want the *** promos simply text STOP and you will no longer receive *** text promos.Customer Answer
Date: 05/14/2025
I am rejecting this response because:
It's fine that you "cleaned up" the accounts, but I never said I don't want ANY Swanson emails. I stated that I wanted once a week Swanson sale emails, but your customer service agents promised to do so but never did. Plus, I asked you as a company for once a week emails, and you never even addressed what I asked you to do.Initial Complaint
Date:03/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sent me (and charged me) for a subscription that I had canceled. I had even spoken with someone prior to cancel this subscription and yet it was still charged and shipped. This is theft and I want my money back. I will not be doing business with this company again and I will make sure everyone knows this company is a complete scam.Business Response
Date: 03/26/2025
We are sorry for any concern caused. The Easy Refill option was selected by the customer prior to check out on an order placed on 2/20/25. The Easy Refill shipment was sent on 3/22/25. After any email was received that the customer did not intend to receive auto refills. The Easy Refill was canceled and a full refund was issued on 3/25/25. However, it can take 3-5 business days for the refund to appear on the customers side. Thank you.Customer Answer
Date: 03/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I would like to make note that this subscription was CANCELED well in advance of any "refill" date.
I will await the refund. Thank you.
Initial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im filing complaint because I didnt receive this order ******* and Swanson cs refused to refund this order id like refund issue since order wasnt delivered to meBusiness Response
Date: 02/24/2025
We have identified this account as Fraud, this customer will need to initiate a dispute with the credit card attached to the order and has been informed of this information. This action has been taken to protect the customer and **********************'s. Thank you.
Initial Complaint
Date:09/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company has my debit card and keeps sending me products that I did not order. When I try to contact them they will not communicate. They say their phone number is closed even during business hours.I want my debit card back and I want them to stop refilling orders that I did not fill.Business Response
Date: 09/16/2024
Customer: ****** *****
Customer number: *********
Order number: *******
On 5/14/24, the customer selected Easy Refill every 60 days for 2 X SWU369, a total of $38.63. At that time, the credit card number was saved for the recurring refills.
Customers with Easy Refill subscriptions receive three notifications: one email 5 days before processing the refill, another when the payment is accepted, and the third when the package is shipped with tracking information.
We can be reached by phone at ************ or live chat on our website from 7 a.m. to midnight central time zone, Monday through Saturday,or by email at ******************************** with a 24-48-hour response time.
For this complaint, I have canceled any recurring refills in the future, including the credit card attached to the order. This most recent order, #*******, is too far along to cancel. However, the customer may keep this order when they receive it. I have refunded the package amount of $38.63. This can take 2-5 business days to appear on the customer's side.
Please let me know if there is anything else I can assist with regarding this complaint.Initial Complaint
Date:07/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found Swanson Health Products while doing a search last night on ******* Quite naively, I found products that interested me and then attempted to try to create an account before placing an order. It turned out to be the shortest honeymoon on record anywhere! From the outset, I received all sorts of notices that my account was blocked! I tried many more times, and even when I was able to reach the point that I could order, the site jammed again. Today, I decided to try to start all over, but apparently I had already been blacklisted. No matter what I did, I saw that the website had blocked me completely.I can't be sure why I am facing discrimination, but that is the name of the game! I tried, tried, and tried, only to learn beyond a shadow of a doubt that I was blocked from the site. There's no reason for me to keep trying when clearly I am on some sort of blacklist. This experience is by far the worst experience I have ever had with shopping online, and that's saying a lot; I've dealt with many dishonorable companies, but I do keep an open mind and give every site a fair chance until I find that I am facing an online boycott, which is the case now. I have not spent any money so far because the site rejected me over and over.Business Response
Date: 07/23/2024
This customer attempted to place an order on 7/19/24 and again on 7/20/24.
Over the course of several emails, we provided this customer with detailed instructions on how to create an account, as this is a crucial step in the ordering process. However,the customer can check out as a guest, bypassing the account registration.
The customer was notified that information was missing from the registration on the new account setup. All applicable fields must have the required information to establish an account. If this information is not provided, the customer will not be able to proceed to place an order through the account. Again, customers can proceed to checkout as a guest without an account.
We have an acceptance policy for first orders, which will apply to this customer. The billing and shipping addresses must match the Credit Card billing address on the first order. This is done to protect the customer's information and prevent fraud.
This customer has NOT been blocked, blacklisted, or discriminated against by Swansons.
We offer phone orders, live chat for help, and email correspondence to all our customers.Best of **********************,
******
Swanson Health Products
Customer Answer
Date: 07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has contacted me many times over, but when I see that positive action is slow in being made, I choose another provider, which I did once I saw I would never have a normal relationship with the businessRespectfully submitted,
***********************
Initial Complaint
Date:03/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While placing an order I got this message:Access Denied You don't have permission to access"http;www.swansonvitamins.com/p/swanson-premium-hishest-potency-vitamins-d-3-5000-iu-250-sgels?" on this server.referenced #**.69a6d17.1710783287.cdfl243a when i called in my order they said they have it but it was not completed.Can I get help from you?Business Response
Date: 03/19/2024
It appears there was a technical issue. Our website uses a lot of cookies; if they are not allowed on a computer, the website will not work correctly. It could also be that the cookies and cache need to be cleared from the computer. Other than that, I can only say that it may have been a fluke. I see the order has been placed, processed, and ready to leave the warehouse going out to be delivered.Initial Complaint
Date:12/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Swanson,The second package of 'Trace Ionic Plant Minerals' (Order# ********) was delivered on December 17, 2023. There's a problem that One bottle had been short from the parcel. There had been packed 'Not 17 bottles But 16 bottles' in the package, although Invoice reads '17 (items Shipped) of 30 (items Ordered)'. Could you check your shipping procedure and send me the missing one, please? Thanks!Business Response
Date: 12/20/2023
Two boxes were shipped for order #******** total number of items was 30. 13 shipped on the 24 of November. 17 shipped on the 14th of December. The customer stated they were short one bottle. Resolution, we are happy to get the missing item out ASAP at no change to the customer. I would advise the customer to contact us if there are ever any issues with orders in the future.Customer Answer
Date: 12/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:10/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged on October 27th of this year and I never authorized that charge. I only did a one time order. Now my bank is charging me a overdraft fee.Business Response
Date: 10/31/2023
***** has placed two orders with ** via the internet both times. Once on 10/04/23 order #******** and more recently 10/27/23 order # ********. Both internet purchases for the same products. If he did not place these orders, he will want to contact his bank ASAP as Fraud. We do not charge the customer's card until the items have shipped, usually ***** hours after placing the order. If that amount the purchase was not taken into consideration, and other purchases were made prior to shipping that could have caused the overdraft.Initial Complaint
Date:09/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Looking for lower prices on just 3 food items. Put them in cart. Was just about to check out when I decided to take advantage of 20% discount as new customer so closed window & opened with "new customer discount." Upon checking out, noted that 2 of 3 items now had higher prices plus $1 additional was added to shipping. Checkout screen reflected the 20% discount but also higher prices so the net effect was no discount. Have long been suspicious of companies inflating prices when offering discounts so, in the end, they get the same money and customer in reality gets no discount. I ultimately emptied cart, unsubscribed and blocked them. The amount of $ was merely pennies but I will not do business with companies who blatantly rip us off.Business Response
Date: 09/28/2023
There was no order placed for me to review. However, the 20% discount is only on Swanson Brand products and has a minimum purchase requirement. Without knowing what the products were or how much they cost I have little to go on except the offer. The prices only change when a promotion changes. Whatever promotion the customer came on to our website using was changed when they decided to us a New Customer promotion.Customer Answer
Date: 09/28/2023
I am rejecting this response because: Complaint stated that no order was placed. Am not going to pursue/go into ridiculous details about a non-order. The issue is/was the fact that prices of the 3 items intended to be ordered increased as soon as I clicked on emailed link. The email stated the 20% discount applied to entire order and there was no mention it had to be only on Swanson products. The checkout screen accepted the discount so the response is a complete lie. The increased prices amounted roughly to the 20% discount so clearly there is no intention to actually give one a discount. In these difficult times putting food on our tables, a company that is allowed to get away with this stuff is inexcusable. Based on the pages and pages of one star reviews and complaints, it would seem this company engages in a ton of pricing/billing "issues." What I don't understand is why some government entity, or ICC, or someone doesn't launch an investigation into the tactics of this company.
You can close this out "with prejudice" as they say in the legal/court system. Don't intend to pursue over pennies. I just won't buy anything from them and will advise anyone I know to (not) do the same.
Initial Complaint
Date:05/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 5/22/2023, $39.94 was taken out of my bank account by ********************** for an auto shipment of a product I purchased months ago. I was dissatisfied with my first purchase so, I never signed up for auto shipments. I tried to call Swanson to cancel this order and no one will answer the phone. I tried for a full week to get this cancelled. I used all their options (email, text, phone, chat) and nothing. Today I finally got someone to answer on the chat and they told me to just drop off my purchase at **** with no label and **** will handle the rest. I just have to say "I refuse delivery". I use **** everyday for my business and I have never heard of this before and it sounds dishonest. They're are making me jump through hoops to get the product returned when I never ordered it to begin with. My order number is #********. I am afraid they're going to continue to withdraw funds from my bank account without my knowledge. It seems as they're conducting unlawful business practices. If you call the **** # and you select 'Place an order" a customer service rep answers automatically but for their option for 'Other Inquiry' you're place on a lengthy hold and no-one ever responds or calls back.Business Response
Date: 05/26/2023
Auto ship is just that an automatic shipment the customer can sign up for to be delivered at a future date of their choice. The Easy Refill (auto ship) happening been canceled by **** as requested on the 26nd of May. Refusing a package or "return to sender" is a common practice for the postal service. When that happens the customer is refunded the entire amount of the package. As far as contacting **, we respond to text as the come in, email can take anywhere between ***** hours or longer depending on the emails coming in, phone calls are answered with in **** minutes on average. I am truly apologize if that was not **** experience.
In resolution to this situation I would like to refund the order in full for ****. Please have **** keep the produce for themselves, have someone else try the product, or discard. There is not need to return the package to **.
Customer Answer
Date: 05/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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