Reviews
This profile includes reviews for Swanson Health Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 54 Customer Reviews
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Review fromGerald L
Date: 05/09/2025
1 starGerald L
Date: 05/09/2025
There are a multitude of similar scenarios with Swanson’s shipping and administration inefficiencies and errors. I sadly have to add mine to this complaint. I just received this today: I apologize for the concern caused! Regretfully, the shipment for this order has been lost during transit. Rest assured, I can certainly have a reshipment sent out or a refund applied. Please confirm the address listed below to ensure proper delivery. Rest assured, I will never order from them again.
Swanson Health Products, Inc.
Date: 05/13/2025
Valued Customer, I sincerely apologize for the inconvenience caused by the loss of your package during transit with our delivery carrier. We understand the importance of receiving your order on time and regret that this disruption involved your package. Please know that we take full responsibility for all packages we send out and are committed to promptly resolving this type of issue. While this is a less-than-desired situation, we work diligently to offer a satisfactory solution, whether it be a replacement or a full refund. We do hope we can serve you in the future.Wishing you the very best of health.Review fromLisa G
Date: 05/01/2025
1 starLisa G
Date: 05/01/2025
I knew there was a reason I'd stopped ordering from them, but couldn't remember what happened. Next time I'll remember. Placed an order that included a discount code and free shipping. No information on the order after place other than it had shipped. It arrives and half the order is missing. What's more, I was charged shipping, I assume because without the missing products, the minimum wasn't met for free shipping. Did they tell me the items were not available? NO. Did they tell me they would charge MY credit card for shipping without my authorization? NO. They just sent half the order without any word, and charged me for the shipping that was supposed to be free. The shipping alone made the order cost almost as much as if I had received the missing items. I called and was told by "Clay" that he would refund my entire order. I asked for confirmation email, and he said one would arrive within 30 minutes. Of course, that was not true. So I had to call again and wait on hold to find out if the refund was processed. They said the refund was processing, but still nothing in writing. Thanks for wasting my time, Swanson.Swanson Health Products, Inc.
Date: 05/05/2025
Hello ****, We apologize for any frustration this situation may have caused. Your feedback is valuable to us. When items are unavailable for shipping, the original confirmation should indicate this clearly. Additionally, the shipping confirmation you receive will outline which items are set to be delivered. You are correct that shipping costs were adjusted due to not all items being available at the time of shipment. Thank you for contacting us; we are glad to have resolved the issue by refunding your shipping costs. I also want to clarify the misinformation regarding refund notifications: all refunds are processed back to your payment method within 1-2 business days.Wishing you the best of health!Review fromW. A. L
Date: 04/22/2025
2 starsW. A. L
Date: 04/22/2025
I have been their customer for over ten years. I am making the negative experience of the most recent experience known. I placed an order on April 4, 2025. I only received my order today, April 22, 2025. I did track the travel history of the package on the FedEx website. It sat in various FedEx locations for several days before being moved around again and again. When I opened the box, the items were warm to the touch. I am not sure whether the supplements and the food item are still good or not. Please use another more reliable carrier.Swanson Health Products, Inc.
Date: 04/24/2025
Valued customer, Thank you so much for your feedback. It enables us to implement changes that provide a better customer experience. I am very sorry for the frustration caused by the shipping carrier. We will take care of your order, as it was delivered one day outside our 10-business-day timeframe to PO Box addresses. You will receive correspondence via email. Please note that products are stored in climate-controlled warehouses. Our shipping methods are consistent with those of other vitamin companies. Rest assured that we stand behind our 100% money-back guarantee, ensuring complete satisfaction with all of our products. Wishing you the very best of health!Swanson Health ProductsReview fromTammy W
Date: 04/08/2025
1 starTammy W
Date: 04/08/2025
I had an issue with a shipment that went missing with FedEx. They were of no help to me. They would not listen to what I was telling them. The package had not moved for 4 days. I have worked in shipping and I know that means it is missing. Not having my order caused some health issues. I will not be ordering from them again.Swanson Health Products, Inc.
Date: 04/14/2025
Valued customer,Thank you for your feedback. I apologize for the inconvenience you experienced. We ask our customers to allow 2 to 6 business days from the date of shipment to receive their package. Upon checking, it appears your package was delivered within that timeframe. Please keep in mind that we also offer faster shipping methods. Best of health!Review fromJoseph W
Date: 04/03/2025
1 starJoseph W
Date: 04/03/2025
One of the worst companies I've ever dealt with. Typical west coast company, the shipping is ridiculous takes over 2 weeks to get initial order. The products are the same as you can buy in the stores. But usually outdated. Really don't waste your time or moneySwanson Health Products, Inc.
Date: 04/14/2025
Valued customer,Thank you for your feedback. I apologize for the inconvenience you experienced. We ask our customers to allow 2 to 6 business days from the date of shipment to receive their package. Upon checking, it appears your package was delivered within that timeframe. Please keep in mind that we also offer faster shipping methods. Best of health!Review fromREBECCA N
Date: 03/30/2025
1 starREBECCA N
Date: 03/30/2025
I used to order from them religiously. My recent order was botched so badly. One order two shopping charges. Then the post office lost it and I'm being told to wait continually because of an automated message from the post office web site. I'm convinced the customer service rep never spoke with the post office because i did twice and was directly told both times the package was lost .Swanson Health Products, Inc.
Date: 04/01/2025
Value customer, I apologize that your package was not delivered within our 2-6 business days timeframe. I understand the frustration of being told to wait for shipping updates. I see that the original package is marked as delivered per the tracking details. However, yesterday, we prepared a reshipment. Due to the prolonged delay, we have issued a full refund to your original payment method. Please accept the reshipment as a gesture of goodwill for the inconvenience caused. Thank you for your patience. We sure hope that you will allow us to serve you in the future and use the Gift Certificate that was issued while you were waiting for your package.I wish you the very best of health!Review fromDavid S
Date: 03/18/2025
1 starDavid S
Date: 03/18/2025
Lousy Service I ordered 9 items. When I got a tiny box, I was worried and sure enough, there were 7 items missing. Although the packing list showed 9 items, it seems the person who packed it, didn't even take a cursory look at the order, because if they saw a list of 9 items, how could it possible be packed in a tiny box? Doesn't the person shipping even take a cursory look at the order? How can you miss 7 items? Then I called to get it reshipped and when it didn't show, I called again, explained the whole thing and they said they were re-shipping it, although I suspect, they never sent the second order to begin with I've used Swansons for a long time, but now I'm having my doubts. Right now, I'm on hold as usual. Can I please get a response with a plausible reason for the missing 7 items? I'm just curious how this could happen, unless it's just one individual who isn't paying attention to the order he/she is preparing?Swanson Health Products, Inc.
Date: 03/20/2025
I sincerely apologize for the oversight regarding your recent order. Our automated system is designed to minimize errors, and we pride ourselves on maintaining a very low mistake rate in our packaging process. However, after thoroughly reviewing your account, I discovered that there was indeed a mistake with your original package that was delivered on March 14, 2025. To rectify this situation, we have promptly reshipped all the items you indicated as missing, and you can expect to receive this replacement package by March 22, 2025. I truly understand how frustrating and inconvenient this experience has been for you, and I want to assure you that we are committed to making it right. We greatly value your business and appreciate your understanding as we work to resolve this matter. Wishing you continued good health and happiness.Review fromDebbie W
Date: 03/01/2025
1 starDebbie W
Date: 03/01/2025
I opened an account got my order in and in checkout saw your free shipping over 49.00 is bull. I had a 140.00 order and saw your over size fee. Dont offer free shipping and back door me with an “oversize “ charge. i know what constitutes oversize. My first cart was 92.00. Same thing. My order did not come near the weight or size box for legitimate oversize. I am just one customer. No big deal to you but i will broadcast how your “free shipping “ works to my fb friends and beyond. Remove me from your emails. Also i am here with this because it’s impossible to get an email to you but you have flooded my inbox with your fabulous deals Debbie ******Swanson Health Products, Inc.
Date: 03/05/2025
Valued Customer, Thank you for your feedback. I am sorry for the frustration. I was able to review the two orders that you were looking to purchase. One of them is 18 lbs, and the other is 13 lbs. Please consider the weight of the food items you want to order vs. the weight of the supplement bottles. Please know that the free shipping in our offers will only refer to the $7.99 cost for Standard Delivery. Any additional cost of shipping above the standard weight and size is passed on to the customer as noted on the website. I apologize for the inconvenience; we will continue monitoring shipping rates to provide the lowest prices for our ************** of **********************!Review fromPaul T
Date: 01/16/2025
1 starPaul T
Date: 01/16/2025
Ordered Krill oil weeks ago and have not received it. Called to find out why it hadn’t been delivered yet, only to be given an excuse about times can be slow at times. They ate in North Dakota and I am in Minnesota next state over. I could drive to their office faster. Poor rating due to poor overall service.Swanson Health Products, Inc.
Date: 01/20/2025
Valued Customer, I am so sorry and understand your frustration after reviewing your tracking details. I can only assume your package somehow ended up on an incorrect truck or flight, as I see it was in *******. Our standard shipping time frame is 2-6 business days; I see your package was delivered on the 7th business day. I will refund the shipping fee associated with this package. Again, I am sorry for the frustration caused. Wishing you the best of health,****** ********* Online Correspondence Supervisor Swanson Health ProductsReview fromMichelle L
Date: 01/04/2025
5 starsMichelle L
Date: 01/04/2025
I was having trouble getting my vitamin subscriptions from Amazon so decided to try Swanson. This has been a fabulous decision. They are prompt and dependable. Consistent in shipping and great pricing.Swanson Health Products, Inc.
Date: 01/06/2025
Valued customer, Thank you for sharing; we appreciate your feedback. Please do not hesitate to reach out to us by phone or live chat if you need help placing your orders. We are always happy to help!Best of health, ****** *.Swanson Health Products
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