Complaints
This profile includes complaints for Acme Tools's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 47 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/9/2023, I ordered a Champion ****** for $800 and noticed the next day that a competitor was selling the same one for $554 so I called to see if they would match the price, but the customer service was closed. When i called the next morning (7/11) the representative reviewed the competitor's price and said they would not price match the competitor due to the competitor having a promotional price, (did not offer to price match their non-promotional price either) so I asked if they can cancel the order. The supervisor said she would call me back by the end of the day with or without a resolution, to update me on the situation but NEVER called. The representative called me on 7/12 and said it was too late to stop the shipping (more likely didnt care) and that they would be charging me up to $240 for the shipping return + another $40 for the restocking of the product They kept saying the manufacturer was charging the fee, but I was doing business with Acme Tools and not the manufacturer. I feel they could have had the shipment stopped and returned as it didn't leave the state it was picked up from when I initially called. I did dispute the charge with my credit card company but feel they should not be charging me for a product that has not been provided.
Business Response
Date: 07/17/2023
We are very sorry to hear that your experience was less than perfect! We did a thorough review and found this order was unable to be cancelled, it was already shipped. Since the item was already in transit we were unable to cancel or make any changes to the order. When an item has shipped, shipping costs are incurred even if we stop the shipment. Due to the cost, a re-stocking fee maybe required for non-defective merchandise (please visit ********************************************************* for more details).
This situation has since been escalated by the customer. A dispute was filed with the customer's financial institute. Unfortunately, due to this dispute, all details and decisions regarding this transaction are made by the customer's financial institute.Initial Complaint
Date:04/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Honor Website listed prices and discounts as it appears on their website from a ****** Search of best time of year to buy a Milwaukee tool leaf blower **************************************************** screen shot. There was no searching on page to be done. I found the item I was looking to purchase and it said to enter a code of 3PEAT to receive $50 off, lowering the cost of item to $75. The website would not allow me to use supplied code. I contacted customer service to find out that I had to spend $200 more dollars to be able to use the code. No where on website from link that I clicked on says that is the case. I do not appreciate Acme telling me We are sorry if this caused any confusion for you I am not confused by anything except the fact that Acme will not honor listed prices, making their platform nothing more than clickbait. I should not have to and will not search around their website looking for reasons why they will not honor. I would understand if this was clearly stared from link that I clicked, but you will see in screen shots, it is not.Business Response
Date: 04/12/2023
We are very sorry for any misunderstandings on our part. The details of the promotions are all located on our website at www.acmetools.com. Any information displayed on ****** or other search engines may not always show the most accurate information. When you see a promotional offer displayed on our website, we always recommend clicking the details for more information. Again, we are very sorry and we will work with ****** to fix any discrepancies.
Thank you,Initial Complaint
Date:10/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company wasted around 1% of my remaining life left alive if I live to 70 years old, just for this stupid tool that never even showed up that I'm still trying to get and can't because I don't have my refund yet. Can you start to see why I'm angry? You can't do anything to make this better. Anything you change is only for the next generation.Business Response
Date: 10/13/2022
We apologize for any delays encountered. This order has been cancelled and a refund has been issued. Please allow 3-5 business days for the refund to fully process.Initial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone made an order with this company using my email address. I tried to resolve this with the companies customer service and asked them to not place the order and not send the item as I am concerned about being charged for something that is being sent express to another party in another state. **************** refused to help in any way or even to look into it. I provided all of the information needed for them to follow up but they refused.Business Response
Date: 08/24/2022
Thank you for contacting us. This order was placed on our website and the information was entered by the customer. If you did not place an order or feel you received this email in error, we recommend that you check with your email provider and update your email password and security information.
We appreciate you bringing this to our attention. We have forwarded this on to our risk management team for further review. We will also attempt to work with the customer to get this information modified for future orders.Customer Answer
Date: 08/24/2022
I am rejecting this response because: they should not have put the onus to correct this on me. They should have contacted the buyer about the error and not sent the item until the error was resolved. This was a lazy and unacceptable response from them. I will be checking my accounts and if I am charged for this item I will expect a full refund from this company. They could have prevented this by simply contacting the buyer.
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