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Business Profile

Check Cashing Services

EZ Money

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

This profile includes complaints for EZ Money's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZ Money has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • EZ Money

      2861 Capehart Rd STE F Bellevue, NE 68123-1786

    • EZ Money

      9209 Maple St Omaha, NE 68134-5733

    • EZ Money

      4654 Dodge St Omaha, NE 68132-3234

    • EZ Money

      8098 S 84th St La Vista, NE 68128-3303

    • EZ Money

      2411 S 24th St STE 4 Council Bluffs, IA 51501-7478

    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place called and said I owed a payday loan with ez loan back from 2014 in my ex married name I've been married to my new husband 13 years now they said they were going to arrest me if I didn't pay them this money and they would have the cops at my house they took $400.00 today

    • Initial Complaint

      Date:04/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a call and my stepdaughter got a call today stating that i had an unpaid online loan from this company from 12 years ago. I had no idea since the bank used was filed under bankruptcy . I have not had any contact whatsoever from them and they are stating they are going to sue for a breach of contract. Online payday loans are illegal in the state of Arkansas now, so I don't know what else to do now.?

    • Initial Complaint

      Date:03/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a call from this company stating that I did a payday loan in 2012 and that I will be sued if I do not pay . They states that **** ** ******* is suing me as I had given a fraudulent checking account. They guy wanted me to give the first 3 numbers of my social security number as a way to verify who I was. When I declined to do it that way he got verbally aggressive with me. Then asked past address I was at. Stated he was going to mark my "file" as not willing to pay when I stated I was going to call **** ** ******* myself to see if the deposit They said happend truly happened. The guy on the phone said **** ** ******* would not release thst information unless a judge signs off on it and I go to court. I ended up getting hung up on when I told him I will not be paying any money on anything until I contact **** ** ******* and talk to someone on the phone. He stated I will be served court papers in the next 24-72 hours to appear in court. I did call in the morning to the number given to me and on a voicemail it did not say who the company was or any business hours they have.

    • Initial Complaint

      Date:03/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is saying that I have a loan from 2013 from when I worked at ******* Mind you this is 10 years ago. I did apply for a loan with this company and would never have applied for a loan. They have my social and my bank account information that I no longer use. They have been calling my friends, and family members. The debti collection agency they are using is ******* ******** ********* Their number is *********** They keep threating to take me to small claims court if I do not pay a loan that I never took out.

    • Initial Complaint

      Date:02/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is stating I did business with them and say I defaulted on a loan. I have never did business with them and never transfered any money. I believe they are trying to scam me

    • Initial Complaint

      Date:12/11/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dated 11/15/23 to present, I have been receiving automated phone calls from a number that is telling me to contact ***** ******** regarding a outstanding loan. I called and a gentleman answered the phone and stated that I had an outstanding loan from "EZ Money" in the amount of $1,265.00. The first thing that was off was they originally called me from a ************ number (which is my area code) and then they told me to contact them at the first number I mentioned. Than the second thing was when they told me about the loan I notified them I have never heard of that company before and with a quick google search there are no "EZ Money" loan places remotely close to me. After I let him know this he hung up on me. Tried calling back they answer then I say my name and they will hang up again. DO NOT LET SOMEONE SCAM YOU LIKE THIS PLACE IS TRYING TO DO!

    • Initial Complaint

      Date:03/28/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 13, 2023 at 10:32am and March 14, 2023 at 1:54pm and March 17, 2023 at 8:06am I received the following message from ***** ********:

      GILBRIANNA ******, This is Carol ****** from the
      Mediation Department. It is imperative that you contact my office at ************

      I called and spoke with someone other than Carol ****** on March 14, 2023 and was told about a debt from 2016 using my social from EZ Money. This company says they’ve reached out in 2019 and sent the invoice to my ****** address. I’ve told them since 2019 to send the invoice and stop contacting me. They never have, they’re lying about sending anything. The company threatened that their client would move forward with a lawsuit and I responded letting them know that is what they will have to do without me receiving an invoice. Having my social is not enough evidence for me to pay anything because my social was all over the internet. I don’t want this company harassing my next address. I am on the national do not call list.

      I also have a police report.

    EZ Money is NOT a BBB Accredited Business.

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