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Business Profile

Dentist

Capehart Family Dentistry

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Capehart Family Dentistry's headquarters and its corporate-owned locations. To view all corporate locations, see

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Capehart Family Dentistry has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/26/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I became aware that an account for my minor child was turned over to collections in my husband's name and called the office to discuss. Although I had signed the consent for treatment and specifically listed myself as the guarantor for the account, I had never received a bill. Somehow, my husband's information was placed in the acct. i called the office approximately 6 weeks ago and spoke with Jaci and she acknowledged that it was an error. She took my credit card payment for the balance in full and then said she would call the collection agency and report the error and the payment in full the following day and then call me. I never heard back and assumed it was taken care of until it again was reported to my husband's credit bureau this week. I called the collection agency and initially they couldn't find the account and then said they were not notified of a payment, so I then called and left two messages with no returned call from Capehart Dental. In calling the collection agency again, they said Jaci from the dental office just called today to report that the debt had been "settled" (not correct) with no mention of the error. In reaching Jaci later in the day, she said they are "short staffed" and "have people out sick", that they are behind in payment posting and that the payment made over a month ago had not been posted or reported to the agency but that it's "now been taken care of." This still remains an issue and the collection agency agrees that this was still not reported correctly and will continue to impact the credit report.

    Capehart Family Dentistry is NOT a BBB Accredited Business.

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