Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had called PS (Papillion Sanitation) concerning my bill and to get services (trash pick up) restarted at my home. Business bills quarterly only. I hadn't needed services the previous month so I called and inquired on my billing since I had no service the previous month. When I called I had gone over my billing and clarified numerous times that what I was paying for was services going forward at that time. In Dec I had a call from them asking to pay my bill. I asked on that call if I could set up a draft in a week or two and was told no. So since I didn't really need services at that time I didn't worry about pickup for Dec. I called here 2 weeks ago and asked to get my services started back up. They said what I owed for was Oct and Nov bill. When trying to explain I was told last time I called and paid what I was paying for person was rude and hung up on me. I called and spoke with a woman manager who explained the manger who can pull calls is out of office and won't be back to next week. They said they would be calling me back with an update on billing and the customer service. Business hasn't called me back and again is now double charging me.

  

  Business Response

  Date: 03/06/2025

  I just spoke to ****** about 8:15am on Thursday, March 6th.  Had a very nice conversation with him over billing and CSR's attitude on the phone.  ****** was confused on his bill and he kept getting different answers on how much he actually owes.  He stated when he called back a 3rd time, the CSR was rude and hung up on him.  I apologized to him and stated I would listen to the calls and speak with the CSR.  ******'s account is now closed with us and did find a different service.  One of his concerns was he wanted to pay monthly and we do not offer that.  ****** seemed to be OK after our conversation and I did apologize it took so long to get back to him.  

  Customer Answer

  Date: 03/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. I was contacted and had a nice conversation with the manger. He had told me up to the point before calling he had only read the notes and had not yet at the time of call reviewed any of the previous calls. He said he was shocked on some of the responses and actions from his team. I do not expect them to listen to the calls either since I switched providers as of last week. At this point it's not a satisfaction with the outcome as due to the company's lack of follow through. They lost a customer and others in the community. I hope they do more than listen and actually follow though for their business needs in any coaching that they may seem fit to their employees. The business and I have parted equal ways. No compensation of any type was offered and again probably due to lack of follow up and of me having to switched providers. The situation is now mute.
  
  
  
  Sincerely,
  
  
  
  ****** ******