Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******resented with a bill for $1,314.73 for replacing the plastic cover. I reminded Heidi that she told me that it was to be covered by the protection package and she acknowledged that she did say that but that she was in error and it wouldn't be covered. At that point there was nothing I could do but pay the bill so I could have my car back. The very next day I called Beardmore and spoke with ***** ** (service manager) and told her how unhappy I was and that her service adviser told me a couple of times the work would be covered by the protection package. I also told her if her service advisors didn't know their job it wasn't my fault and I shouldn't suffer because of their mistake. She told me she would investigate the situation and would get back with me. She never called so I called her on I believe 28 November and she was just waiting for "the manager" to get back to approve what they would do for me and she assured me she would call me the very next day. I'm still waiting!!

  

  Business Response

  Date: 12/10/2024

  Dear *** *******

  
  Thank you for bringing this matter to our attention. We take
  feedback like yours very seriously, as it helps us improve our processes and
  communication with customers.
  After reviewing the situation, we want to address the
  concerns you raised. Once I became aware of the issue, our Service Manager,
  ***** **, reached out to you on December 3rd at approximately 4 PM and left a
  voicemail to discuss the matter further and work towards a resolution.

  
  We understand your frustration regarding the unexpected cost
  and the confusion surrounding coverage under your protection package. We
  sincerely apologize for any miscommunication and the delay in providing you
  with a clear resolution. Please know that we are committed to making this right
  and are actively working on a resolution.

  
  We will be in touch by phone today to discuss how we plan to
  address your concerns. Should you have any additional questions or require
  immediate assistance, please do not hesitate to reach out directly to ***** at ************ ** ***************************

  
  Thank you for giving us the opportunity to make things
  right.

  
  Sincerely,
  ****** *********
  General Manager
  Beardmore Hyundai

  
  

  

  Business Response

  Date: 01/02/2025

  
  Thank you for bringing your concern to our attention. We sincerely apologize for the delay in sending the reimbursement check we had promised you.
  Please be assured that the check was resent on December 30, 2024, and should reach you shortly. If you do not receive it within a week from now, please contact us directly at ************, and we will address the issue immediately.
  At Beardmore Hyundai, we value our customers and are committed to ensuring your satisfaction.

  Thank you for your patience,
  ****** *********
  General Manager
  Beardmore Hyundai

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: My complaint is that I had to have my brakes done on May 1, 2024 even though Hyundai did my brakes on June 17, 2023 and brakes shouldn't' have to be redone that quickly.  My warranty did not cover any thing to fix the brakes so I thought I would just fix the back brakes for now and get the front brakes at a different time.  It was a week or so after I got the brakes at ******* **** that I started looking for my original receipt from Hyundai.  I had brake problems when trying to stop at the traffic light at ******* **** and I pulled in and had them check it.  And as far as Hyundai needing to check the work they did instead of taking ******* *****s word for it I didn't know I had a reason to check with Hyundai.  As far as I thought, I needed brakes.  After wards I kept thinking of when did I get my brakes done because it was not all that long ago and luckily I saved the paperwork from Hyundai only less than a year previously.  That is breach of contract.

  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 06/21/2024

  Thank you for bringing this matter to our attention. We
  take all customer feedback very seriously and strive to provide the best
  service possible.
  We regret to hear about the issues you experienced with
  the back brakes installed by our team. Our goal is always to ensure the safety
  and satisfaction of our customers, and we apologize for any inconvenience this
  has caused you.
  We understand that you replaced your back brakes on May,
  1st, 2024, which suggests that the brakes should have lasted longer than June.
  Additionally, we acknowledge that ******* **** informed you that the brake pads
  were installed incorrectly.
  It is our standard practice to thoroughly inspect and
  address any concerns that arise post-service. Unfortunately, we were not given
  the opportunity to inspect the brakes ourselves to determine if there was an
  installation error or another underlying issue. Nevertheless, we are committed
  to resolving this matter amicably and to your satisfaction.
  Our manager, *****, has already been in touch with you and has
  received your documentation from ******* ******. However, the documentation did
  not provide detailed information regarding the alleged incorrect installation.
  To resolve this matter, as a gesture of goodwill and to
  regain your trust, we would like to offer you a discount on a future Brake Service
  at our dealership. We value your business and would like the chance to make
  things right.
  Please feel free to contact us directly at ###-###-####
  so we can discuss this further and find a resolution that works for you. We
  appreciate your patience and understanding as we work to resolve this matter.
  Thank you again for bringing this to our attention. We
  look forward to resolving this matter to your satisfaction.

  
  Best regards,

  ****** ********* 

  GM

  

  Business Response

  Date: 06/28/2024

  
  Thank you for your continued feedback. We want to ensure that you are always completely satisfied with our service. We do guarantee our workmanship and if there is ever an issue our process to inspect your vehicle to find the root cause of the problem.

  However, we understand your frustration and are willing to discuss a fair resolution. Please contact us and ask for ****** at ###-###-#### to discuss this further. Our goal is to find a solution that works for you.

  
  Thank you for your patience and understanding.

  
  Sincerely,

  ****** *********

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  ********** ********
  
  
  
  I am rejecting this response because:
  I have called several times and they do not answer the phone. They are not willing to discuss anything.

  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 12/06/2023

  We sincerely apologize for the inconvenience you've
  experienced with the recent service on your car trunk's key tumblers. Your
  feedback is vital to us, and we regret that our service did not meet your
  expectations.
  We understand the frustration caused by the unresolved issue
  despite the service rendered. Please be assured that we take this matter
  seriously and are committed to rectifying the situation promptly.
  To address this matter, we would appreciate the opportunity
  to reexamine your vehicle's trunk locking system to identify the underlying
  issue and resolve it to your complete satisfaction. Our goal is to ensure your
  confidence in our services, and we will do everything possible to make this
  right for you.
  I apologize you have found it difficult to reach our service
  team, we are eager to assist and ensure your vehicle is functioning as
  expected. Please feel free to reach out to me at ************ to provide a time
  that suits your schedule best, and we'll make the necessary arrangements.
  Once again, we apologize for any inconvenience this
  situation has caused you and appreciate your patience and understanding as we
  work to resolve this matter swiftly.
  Thank you for bringing this to our attention, and we look
  forward to restoring your confidence in our services.
  
  **********
  ****** *********

  

  Business Response

  Date: 12/22/2023

  ****** and I spoke on the phone the same day that complaint 20966531 was posted. We had discussed the issue, I offered to pick up the car to have it re looked at by service department, and then agreed that he would bring the car in. We had set an appointment for 12/14, so we could demonstrate the trunk issue with our Technician. I see in our notes that ****** had called on the 11th cancelled the appointment due to being called into work.

  I would like to set up another appointment with ****** so that we can complete the job to his satisfaction.

  I apologize if there was a miscommunication, ****** has my direct number he can call me or call service department to reschedule the missed appointment.

  Sincerely, 

  ****** *********

• Initial Complaint

  Date:09/26/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** **********

  

  Business Response

  Date: 09/26/2023

  We reviewed the complaint and saw that our website had not updated to the correct amount for oil change and that the price was lower when Sarah Skillstead set the appointment.

  We called and spoke to Sarah and are sending her a check for a refunded amount of $35.18.

  We consider this case closed and thanked Sarah for bringing to our attention.