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Business Profile

New Car Dealers

Woodhouse Ford of Blair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 05/05/2023

    Customer's vehicle was
    towed into ********* ***** ***** on 1/18/2023.  We were told that the
    vehicle has blue fluid coming out of the injectors and was having trouble
    getting the vehicle to run.   The vehicle was missing several of the
    top items of the engine compartments, such as air filter housing and
    miscellaneous items, that lead us to believe someone had been working on the
    vehicle and gave up, thus towing it to us.   The customer later let
    us know he believed there was blue gas due to 2-cycle gas/oil possibly being put
    into the fuel tank, which we did not find evidence of when we performed our diagnosis.   Our technician found a low fuel pressure issue causing
    the poor starting/idling issues, so we let him know our findings as that was
    where we needed to start.   Upon further inspection, we found several
    repairs also needed and shared with the customer and he approved those
    items.    The tough situation here, is that after repairs were
    completed and the vehicle was road worthy to take on a few test drives and heat
    cycles, the engine has a light noise from the front area.   We
    recommended to replace internal timing components, which he has yet to
    authorize.  The vehicle currently sits at our ***** location o* ***** *** *****.

     

    Our technician graduated from the Universal Technical Institute in June of 2007 with a degree in General Automotive and Secondary degree as certified ************.  He is also ***** certified and has been a ***** technician since 2020.  

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a brand new ******** 6 months ago. Already have rear paneling coming loose as well as roof paneling. The car is also infested with stink bugs with the only solution from the dealership is to bug bomb the car. Doing so would kill the bugs but eventually make the car stink or running the risk of not killing all the bugs and still being infested. Dealership wanting to give us trade in value of $*** less than what we pay for the vehicle 6 months ago

    Business Response

    Date: 03/10/2023

    This issue is getting resolved with the customer.

    Customer Answer

    Date: 03/11/2023



    Complaint: ********



    I am rejecting this response because:

    I’m not sure I would say it’s getting resolved, they are going forward with “bug bombing “ our vehicle might kill some of the bugs in our car but now they are going to die in our car and eventually stink. I have talked to local pest control company’s and have been told it will not fix the problem. ** **** * **** *** **** *** all we ask for is a brand new vehicle like what we paid for in the beginning that has no bugs in it. Woodhouse has been terrible to work with, all they are after is taking people for their money. Wouldn’t ever recommend them to anyone 

    Sincerely,



    Tyler *****

    Business Response

    Date: 03/18/2023

    The customer has traded the vehicle in and has a different vehicle so all should be resolved.

Woodhouse Ford of Blair is NOT a BBB Accredited Business.

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