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Business Profile

Lawyers

Steffens Law Office, P.C.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Steffens Law Office, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/18/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the Steffens Law Office in September 2023 Looking to file a chapter 7 Bankruptcy. They put me on a payment plan monthly until I complete a total of $1,700 In November 2023 in the beginning of the Bankruptcy interview they advised me that I qualify for chapter 7 Bankruptcy. In November 2023 that was supposed to file my bankruptcy, they advised me that I'm not qualified for bankruptcy yet because I need to live in the state of Nebraska 2 years. I will be qualify until October 2024. I request a refund for the service that not was provided. They only refunded $500.00
      The Lawyer said that they will keep $1,200 for the work they done that was nothing

      Business Response

      Date: 12/27/2023

      Better
      Business Bureau,

      We’re glad we got a chance to talk to ***** today, and we were
      able to reach a solution.  We apologize again
      to ***** for the miscommunication about when he could safely file his bankruptcy.  As we discussed, the safest time is when *****
      had lived in Nebraska for 2 full years. 
      While we could have filed before that time, if we had, the law from ******* old state would have applied and his property would have been at risk.  We’ll stay in contact with our client, and we
      look forward to finishing up ******* case when it’s safe to do so! 

      Customer Answer

      Date: 12/27/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** * ******

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