Complaints

This profile includes complaints for Milan Laser Hair Removal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Milan Laser Hair Removal

  18020 Burt Street Suite 300 Elkhorn, NE 68022

  
• 

  Milan Laser Hair Removal

  5900 SW Huntoon St Topeka, KS 66604-2288

  
• 

  Milan Laser Hair Removal

  2835 N Maize Rd Ste 167 Wichita, KS 67205-7396

  
• 

  Milan Laser Hair Removal

  3906 Twin Creek Dr STE 103 Bellevue, NE 68123-4165

  
• 

  Milan Laser Hair Removal

  4701 Champlain Dr Lincoln, NE 68521-4763

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a consultation on 1/20/2025, and I believe I paid around $140 for the package and getting a treatment on the same day as the consultation. Since then, this company has charged me another $140 for treatments I was not receiving. The details on how the contract works was not explained clearly at all, and now I feel like I am being forced to pay for treatments I am not getting for the rest of my life. I’ve tried to cancel/ refund the package numerous times, but the only answer I got was attempts to avoid canceling. I will pay for the full amount of the very first and only treatment I ever received, if it means to get out this package. I cannot afford to be stuck in a plan that will charged me forever. I was not satisfied at all with the results, and the practices of this company have made me lose complete trust. Please let me get out of this package, cancel, or refund it completely. Again, the contents of the contract were not explained to me clearly, and now I am having so much trouble trying to get out of it. I cannot afford to be charged for treatments I am not getting and I am struggling to save money. This was a mistake on my part to trust this company.

  

  Business Response

  Date: 04/15/2025

  In response to the complaint from **** *******

  **** ****** became a client of Milan Laser Hair Removal on 01/20/2025 when they participated in a free consultation. At the conclusion of the consultation, **** ****** decided to purchase laser hair removal. Their choice of payment was Milan directly. In our purchase agreement with **** ******, they signed and agreed to all sales being final and scheduled their first treatment. 

  On 04/11/2025 Milan Laser was informed that **** ****** filed a complaint with the BBB.  A member of Milan's Client Services Team spoke with **** ****** and found that they chose to discontinue future treatments. At this time, it was determined to refund **** ****** for the treatments they have not yet received. 

  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. **** ****** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.
  

  
  

  Customer Answer

  Date: 04/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/1/2025 I went to Milan for a free consultation where I then signed up to receive treatments. Today, 4/10/2025 I would like to cancel my treatments. I tried reaching out to my location via email and got no response and then tried reaching out to their 1-800 line and was told they would send a message to the clinic manager. I did not received any follow up. I then decided to contact the location I was going to receive treatments and requested to speak to the clinic manager directly. I expressed the safety of my skin due to the sensitivities of my skin following my first service. I also expressed I would pay for the one treatment I did get and would like to just cancel my loan with them. They expressed they cannot refund me. however I do not feel like I should be continuing this treatment. I am also worried about getting bad credit if I don't pay this loan, but do not want to be paying for procedures I am not receiving. I would like to just cancel my package with them and get a refund for the outstanding services that have not been recieved.

  

  Business Response

  Date: 04/14/2025

  
  ****** ****** became a client of Milan Laser Hair Removal on 3/27/2025 when they participated in a free consultation. At the conclusion of the consultation, ****** ****** decided to purchase laser hair removal. Their choice of payment was PatientFi. In our purchase agreement with ****** ******, they signed and agreed to all sales being final and scheduled their first treatment. 
  On 4/11/2025 Milan Laser was informed that ****** ****** filed a complaint with the BBB.  A member of Milan's Client Services Team spoke with ****** ****** , and found that they chose to discontinue future treatments. At this time, it was determined to refund ****** ****** for the treatments they have not yet received. 
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ******* ***** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Milan Laser Hair Removal on March 7th, 2025. I never got a consultation before my initial appointment and I never had the contract fully discussed with me. When speaking of payments, the front desk workers had told me very minimal information and had made it seem like it would be a smaller amount to pay than it really was. I wasn't informed on everything and I want out of the contract I have with them.

  

  Business Response

  Date: 04/11/2025

  In response to the complaint from ***** ******* 

  ***** ****** became a client of Milan Laser Hair Removal on 3/7/25 when they participated in a free consultation. At the conclusion of the consultation, ***** ****** decided to purchase laser hair removal. Their choice of payment was external lender. In our purchase agreement with ***** ******, they signed and agreed to all sales being final and scheduled their first treatment. 

  On 4/9/25 Milan Laser was informed that ***** ****** filed a complaint with the BBB.  A member of Milan's Client Services Team spoke with ***** ******, and found that they chose to discontinue future treatments. At this time, it was determined to refund ***** ****** for the treatments they have not yet received. 

  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ***** ****** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.
  

  
  

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because the Milan sales representative that helped me set up my contract made multiple misleading claims that led me to believe I was getting a favorable deal that then led me to sign up for their services. However, upon reviewing the documents again and contacting Milan, I realized that they misrepresented the nature of the deal and they are now refusing to clarify and dodging my inquiries. During my consultation on 3/24/25, the Milan representative at Milan Laser Rochester NY told me that I could cancel the contract anytime and that my financing plan was interest-free. However, upon reviewing the financing documents again, it states 24.99% APR, nearly doubling my originally anticipated cost of $4771 to $9251, which was never brought up in the consultation. When I contacted the office, they allowed me to cancel my first appointment but not the contract. The representative told me they would have the manager contact me to see if I can cancel, however, I have followed up 6 additional times since the first call without hearing from the manager. Each time I call, the same representative that picks up says they cannot reach the manager and I am not allowed to cancel the contract, despite me being told in the initial consultation that I would be allowed to. The Milan Rochester branch has been entirely unhelpful in helping me navigate or escalate this issue. They are not even putting me in contact with the regional manager.
  
  I have not made any payments to Milan; I have not done any sessions, services, or appointments; and I do not plan to. The contract was only signed 15 days ago and I do not have any appointments scheduled. The first financing payment is due on April 26, 2025. I want my financing agreement and contract with Milan cancelled completely because they misled me on multiple factors during the consultation to pressure me into signing a deal that I was made to believe would be favorable and affordable.

  

  Business Response

  Date: 04/19/2025

  In response to the complaint from Nawal Ismail. 
  Nawal became a client of Milan Laser Hair Removal on 03/24/2025 when they participated in a free consultation. At the conclusion of the consultation, Nawal purchased laser hair removal. Their choice of payment was through an external lender. In our purchase agreement with Nawal they signed and agreed to all sales being final and scheduled their first treatment.
  On 04/09/2025, Milan Laser was informed that Nawal  filed a complaint with the BBB. A member of Milan's Client Services Team spoke with Nawal, resolved their concerns and offered an appropriate solution.
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. Nawal’s complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.
  
  
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Milan location by me for a consultation on March 31st. During our consultation I hesitate signing at first and wanted to go home and check on using my care credit. The representative talked me into to staying and financing it through them. The next day I ended up in the ER with hospital stay. I contacted Milan from my hospital bed to cancel my contract. I hadn't used any sessions yet and it had only been a few days. I was told I cant cancel. With all these new medical bill coming in and future ones because I'm not finding the problem to issues I'm having. All this will add up and I won't be able to afford the monthly payments. Since I haven't used any sessions and im going through a medical hardship, all I was wanting was my contract canceled so the loan doesn't go into collections.

  

  Business Response

  Date: 04/10/2025

  In response to the complaint from ****** *******. 

  ****** ******* became a client of Milan Laser Hair Removal on March 31, 2025, when they participated in a free consultation. At the conclusion of the consultation, ****** ******* decided to purchase laser hair removal. Their choice of payment was an external lender. In our purchase agreement with ****** *******, they signed and agreed to all sales being final and scheduled their first treatment. 

  On April 8, 2025, Milan Laser was informed that ****** ******* filed a complaint with the BBB.  A member of Milan's Client Services Team spoke with ****** *******, and found that they chose to discontinue future treatments. At this time, it was determined to refund ****** ******* for the treatments they have not yet received. 

  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ****** ******* complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.
  

  
  

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment of service ,but noy received services

  

  Business Response

  Date: 04/11/2025

  In response to the complaint from ******* ****** 
  ******* became a client of Milan Laser Hair Removal on 08/29/2024 when they participated in a free consultation. At the conclusion of the consultation, ******* purchased laser hair removal. Their choice of payment was through an external lender. In our purchase agreement with *******, they signed and agreed to all sales being final and scheduled their first treatment.
  On 404/08/2025, Milan Laser was informed that ******* filed a complaint with the BBB. A member of Milan's Client Services Team spoke with *******, resolved their concerns and offered an appropriate solution.
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ********s complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.
  
  

  Customer Answer

  Date: 04/11/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay a monthly amount of $214.28
  I have had 6 treatments, I have not seen any difference, it’s been almost a year now, it’s extremely painful for me even with pain meds to help, I would like a refund on those 6 treatments at least, I don’t want to keep making monthly payments to something that hasn’t benefited me in the least

  

  Business Response

  Date: 04/15/2025

  In response to the complaint from **** ********. 

  Erin Callahan became a client of Milan Laser Hair Removal on 7/2/24 when they participated in a free consultation. At the conclusion of the consultation, **** ******** purchased laser hair removal. Their choice of payment was through Milan. In our purchase agreement with **** ********, they signed and agreed to all sales being final and scheduled their first treatment.

  On 4/8/25, Milan Laser was informed that **** ******** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with **** ********, resolved their concerns and offered an appropriate solution.

  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. **** ********'s complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.
  
  

  
  

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/21 I went to Milan for a free consultation where I then signed up to receive treatments. Today, 4/3, would have been my first treatment however I found out that I will be unable to pay due to school expenses. I have contacted the location I was going to receive treatments at and they claimed to have given my number to management and cancelled my appointment, then I received an email confirming my appointment. I then chatted with someone on the Milan website and they also said they would give my number to management. I am EXTREMELY worried about my credit going down because I am not paying the loan I got. How long does it usually take for management to contact you?

  

  Business Response

  Date: 04/07/2025

  In response to the complaint from ****** *********. 

  ****** ********* became a client of Milan Laser Hair Removal on 3/21/25 when they participated in a free consultation. At the conclusion of the consultation, ****** ********* decided to purchase laser hair removal. Their choice of payment was external lender. In our purchase agreement with ****** *********, they signed and agreed to all sales being final and scheduled their first treatment. 

  On 4/4/25 Milan Laser was informed that ****** ********* filed a complaint with the BBB.  A member of Milan's Client Services Team spoke with ****** *********, and found that they chose to discontinue future treatments. At this time, it was determined to refund ****** ********* for the treatments they have not yet received. 

  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ****** ********* complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.
  
  

  
  

  Customer Answer

  Date: 04/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This service has been almost completely ineffective, nearly a year and and I look worse than when I started. It is substantially more painful the the rubber band snap they claim. And I am going months, sometimes as many as 3, between treatments that are supposed to be 5 weeks apart because of inadequate staffing.

  

  Business Response

  Date: 04/19/2025

  ***** ****** became a client of Milan Laser Hair Removal on 06/19/2024 when they participated in a free consultation. At the conclusion of the consultation, ***** purchased laser hair removal. Their choice of payment was financing. In our purchase agreement with *****, they signed and agreed to all sales being final and scheduled their first treatment.

  
  On 04/4/2025, Milan Laser was informed that ***** filed a complaint with the BBB. A member of Milan's Client Services Team attempted to reach ***** via phone 04/07/2025, via sms message on 04/08/2025 and via phone and email on 04/14/2025. We were not able to connect with ***** to address their concerns. 
  
  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. If we are able to connect with *****, we would be happy to address their  concerns and come to an amicable resolution.
  

  
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went 3/29/2025 for my first treatment with Milan laser hair removal and was excited about doing something for myself I arrived on time and was taken back right away.
  When the provider went to start the treatment she was experiencing issues with the laser and told me that it keeps shutting off on her. The provider made numerous attempts to keep trying to use the laser on me as it kept shutting off. She told me she was sorry and didn’t know what was going on. She got on the phone with someone to ask them what the warning sign on the machine ment and to try and fix it I was there for about 15 mins when she told me to get dressed and wait in the lobby til it was fixed.
  I went out in the lobby and I was there about an hour at this point so I told the lady at the front desk that I needed to reschedule because I didn’t have to time to wait. She told me to hold on and went back into the room that I was in. With 30 seconds she told me I could go back the machine was working.
  I had the first treatment but by that time I felt hesitant about getting the treatment done due to not know if the laser was really fixed.
  I feel like the provider was not educated on the machine enough and I blame corporate for that. I work in healthcare and if I had a machine that wasn’t working I would not keep using it in a patient with not know why the machine kept shutting off I feel like that was a huge risk on their end I do not wish to continue with treatment at this point I don’t feel safe with this company or their faulty lasers. I couldn’t believe that someone would keep using a laser on someone that was malfunctioning and it has ruined my experience with ever wanting to get laser hair removal. I just want a refund and forget about all of it.

  

  Business Response

  Date: 04/14/2025

  In response to the complaint from ******* ******

  ******* ***** became a client of Milan Laser Hair Removal on March 22, 2025, when they participated in a free consultation. At the conclusion of the consultation, ******* ***** decided to purchase laser hair removal. Their choice of payment was an external lender. In our purchase agreement with ******* *****, they signed and agreed to all sales being final and scheduled their first treatment. 

  On March 31, 2025, Milan Laser was informed that ******* ***** filed a complaint with the BBB.  A member of Milan's Client Services Team spoke with ******* *****, and found that they chose to discontinue future treatments. At this time, it was determined to refund ******* ******

  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ******* ***** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.