Reviews

This profile includes reviews for Milan Laser Hair Removal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Milan Laser Hair Removal has 403 locations, listed below.

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  Milan Laser Hair Removal

  18020 Burt Street Suite 300 Elkhorn, NE 68022

  
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  Milan Laser Hair Removal

  5900 SW Huntoon St Topeka, KS 66604-2288

  
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  Milan Laser Hair Removal

  2835 N Maize Rd Ste 167 Wichita, KS 67205-7396

  
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  Milan Laser Hair Removal

  3906 Twin Creek Dr STE 103 Bellevue, NE 68123-4165

  
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  Milan Laser Hair Removal

  4701 Champlain Dr Lincoln, NE 68521-4763

  

Review Details

• Review fromBecky H

  Date: 04/17/2023

  1 star

  Becky H

  Date: 04/17/2023

  On March 17th 2023 I went for a consultation at the Johnson City, Tn Milan Laser location. Staff were kind, however without giving me adequate time to read through the contract details or have it looked at thoroughly, I was pressured into signing a package contract for a 36 month loan. The process was extremely rushed with significant pressure to decide, sign, accept on the spot. At no time prior or during the consultation was I told I'd have to sign a loan for their service. I was handed a scratch off card to receive a discount. The card I scratched was for 50% off services and was told that was the first one she had seen scratched for that amount. I was hesitant about this ladies information. She was over the top friendly and now looking back, She was feeling me full of crap. They are offering 50% off on their website. When handed a tablet to fill out I was unaware what it was for. When asked I was told it was "a soft credit pull and nothing else". Unfortunately that was false information & misrepresentation. It was in fact for a loan through ally with monthly payments in the amount of $109.00 for 36-Months. Ultimately I was misled, pressured, and coerced into signing the contract and loan, which I did not have adequate time to review. I had less than 5 minutes to read the materials before I was asked if I was finished signing and rushed to go ahead and schedule my first treatment. I was so hesitant after I left there that I really didn't want to go to my first appointment. I just didn't feel comfortable at all with my consultation and the pressure I felt into signing the contract. I went ahead and went to my first treatment on March 31st 2023. It was more painful then what I was told several different times. It's been a couple of weeks since my first treatment and the hair on my face seems to be worse then before based on me having to shave my face 2 or 3 times a week and before I was shaving 1 time a week. I just don't feel that this is a good option for me.
  

  Milan Laser Hair Removal

  Date: 04/27/2023

  At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. Thank you for taking the time to speak with me regarding your concerns. We are happy to have resolved this concern and to continue to be a part of your hair-free journey.

• Review fromCindy S

  Date: 04/05/2023

  1 star
  Terrible. I had 6 visits with no results. When I first went in n had the consultation I asked them to look at my chin hairs to see if I was a candidate for laser n was told there was no need. After 6 visits I asked for a refund n told they couldn't. I then contacted BBB n a customer service representative called me n said they would refund my money. I got a check n took it to my bank n found out the check was no good.

• Review fromMaricella L.

  Date: 03/13/2023

  1 star

  Maricella L.

  Date: 03/13/2023

  In April of 2022, I went to Milan Laser Hair removal for a consultation. After being pressured about the benefits with choosing Milan Hair removal vs others, the pricing, the packages, the less than 10mo. results, reduced sweat, and the pain free treatments, I was persuaded into not only applying for a loan, but also told service can start immediately that day. Every detail and piece of information during my consultation has been false. Not only have a found I have been ripped off with the pricing compared to others and time frame, but I have now hit my year visit with little results. In addition, I have also had each person that performs the laser treatments tell me different parameters/graphing for certain areas that I specifically chose during consultations which has caused areas being missed. For example one of my areas was my neck line which was supposed to be my earlobe down but some ladies have only treated the back of my neck and down. When I specifically brought up my concerns to the ladies, some have continued to neglect that area. I continue to have problems with my target areas being treated consistenly. Another major concern is the pain. I was told these treatments are pain free with little downtime. That was a complete lie. After the 4th treatment I have dealt with even more pain each and every time to the point of I have to ask to stop very frequently. The ladies that have performed treatment have said to take NSAID prior to treatments, which I have done with no relief. I have also had these areas throb for hours after treatments. And they told me they will continue to go up on the strength of the laser so we can see results which I informed them I don't think I could do. I also brought up my concern about the amount of sweat and smell I have developed since starting my treatments. They acted as if they didn't know what I was talking about, but after researching this issue, this is a very common problem that I was unaware of. I want a refund!
  

  Milan Laser Hair Removal

  Date: 03/20/2023

  Maricella, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.

• Review fromKiersten T

  Date: 03/06/2023

  1 star

  Kiersten T

  Date: 03/06/2023

  I felt pressured into signing this contract and immediately went about cancelling it. I received one treatment during the consultation and called multiple times offering to pay for the one treatment while cancelling the rest of my loan. I eventually went in person and was told that cancellations were very rare which I find hard to believe, but was promised a refund for the remainder of my loan. After 2 weeks of no follow up, I called back and was told that it “takes a few days to go through” (even though it had been two weeks). This is one of the most excruciating processes I have ever gone through and the worst business I have ever been involved with and I genuinely hope that nobody else falls for this the way that I did. I want nothing more than to get out of this contract & loan, yet after 3 months have made no progress.
  

  Milan Laser Hair Removal

  Date: 03/09/2023

  Kiersten, we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.

• Review fromKrystyna C

  Date: 02/15/2023

  1 star

  Krystyna C

  Date: 02/15/2023

  I have been trying for over a month now to have my services canceled. I spoke with Kathy who oversees the Cincinnati area stores on January 20th and she assured me that we would be able to cancel my contract and receive back a partial refund. I followed up via email on 2/2/23 and 2/10/23 and as of 2/15/23, I have yet to receive any follow-up call or email from anyone at Milan Laser.
  
  I should have never signed up ************, and I would warn others to stay very far away from Milan.
  

  Milan Laser Hair Removal

  Date: 02/17/2023

  Krystyna, we apologize for any frustration that you've encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.

• Review fromAja P.

  Date: 01/18/2023

  1 star
  *************************************************************** ********* I decided to continue my treatments and in 2021 i signed a contract with **** to purchase 2 Brazilian treatments, I received 2 treatment before i canceled my appointments *************************************************************** *************************************************************** ********************************* Due to this i no longer wanted to attend Milan Laser in Utica and they Refunded some of the money to **** Lending. On 1/10/22 i received a text message regarding prices going up and they wanted to know if I would like to purchase an area, I responded and was sent over an application to fill out for **************. I was approved and booked a consult online for 1/11/22 at 1PM. On 1/11/22 i was contacted by the Utica branch manager who stated she may have COVID and would have to cancel my consult and would reach out to me, that night i received a text stating I should be receiving paperwork to start my sessions, no paperwork was ever sent. I reached out on 1/16 and 1/18 to see if they could send my info over to the Syracuse clinic. On 1/18/22 i was contacted by a Manager in Syracuse who let me know that because they previously had to refund me in the past they was not willing to let me start up another contract after I already went through the credit process and was approve because they did not want to take a chance at refunding me again. I let them know that the reason for the refund was because of their employee and the lack of her professionalism. I have never experienced a business who feels like because they had to refund a person that person is no longer able to repurchase, ********************** they are a very money hungry business, unprofessional, and raciest. I asked for their business policy to see if in the policy it states they do not provide refunds or repurchase agreements and have not received it. This business should be looked into immediately.

• Review fromChelsea K

  Date: 01/12/2023

  5 stars

  Chelsea K

  Date: 01/12/2023

  I've been very happy with my experience at Milan so far. I'm several treatments in and have only every experienced friendly and attentive staff at my appointments. It can sometimes be hard to schedule treatments but I'm usually able to get in without any real issues.
  

  Milan Laser Hair Removal

  Date: 02/10/2023

  Hello Chelsea! We are so happy to hear that you are having a great experience and we are proud to be a part of your hair free journey!

• Review fromKaci M.

  Date: 12/20/2022

  1 star
  I originally visited the ***** location on 8/19/21 for the free consult. I felt very pressured to sign a contract. It felt very much like the process was sped through. No pay per treatment option was provided. I have done 5-6 sessions and I am very happy with them. However, I have hit unseen financial difficulty. I called the center to see if I could cancel my contract. I am not looking for a refund. I would just like to cancel my contract and discontinue services. I was told it was not an option. There was no digging done on the company end to find out what options I had or what exactly I am going through.

• Review fromsa F

  Date: 09/23/2022

  1 star
  I went for a free consultation and the information was misrepresented to me. I was told if I proceeded I would be approved for a loan. I then received an email saying I signed for a loan even though I never agreed to it. I called Milan to try to cancel this and they said it was a binding contract. Milan is refusing to cancel even though I never received any treatments. Please be aware!!!!

• Review fromSydney P

  Date: 08/04/2022

  2 stars
  I had my consultation and first treatment on 7/28/2022. I thought the staff was friendly, if not overly so. I felt like I was pressured into signing up for it that day when I really wanted time to think it over. She mentioned several times I'd save even more if I paid in full and honestly the thought of signing up for another loan scares me so I paid in full. I truly don't have the money for that and I now regret ever going and feel like I am trapped into something I don't even want anymore.