Reviews
This profile includes reviews for Milan Laser Hair Removal's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 82 Customer Reviews
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Review fromDana W
Date: 06/17/2023
1 starDana W
Date: 06/17/2023
I went in for my free consultation on June 1st. I wasn’t happy that I couldn’t get an average cost over the phone, I was told by the store manager that I’d have to go in-person as the cost is different for everyone because it’s based on each individuals custom needs. I assumed that meant the areas in question were going to be evaluated by the professional and given my estimate for me personally.
When I showed up, we talked for 10 minutes, I was never evaluated for an estimate. I drove an hour for a conversation for 10 minutes in person. I’ve wanted this done for years so I was quite serious about having it done but I wanted to discuss price with Milan and then my partner, especially because it’s a large purchase.
The store manager kept talking as I tried to make a decision of what I wanted and wasn’t sure if I should call or wait to talk to my partner in person about it. I got excited in the moment as the store manager shared her experience with laser treatment done at her location.
Before remembering that this was a joint discussion and decision with my partner, the store manager asked me which I would want to do and if I needed payment plans. I handed her my credit card and put the full amount on my card. I left with an appointment for the next day. I felt purposefully distracted and letdown by Milan in Portland. The next day I canceled my appointment and asked for a refund. I was told only the store manager could issue that. I called the following day to speak to her and she explained she didn’t have that authority and she’d have corporate call me. They haven’t and I want a full refund. This was too much for cost and feel tricked into signing. Even though this is already charged in full to my credit card I can’t afford this treatment, nor did my partner and I want to get the treatments through Milan.
I certainly feel uncomfortable with the staff in my personal areas. I just want a full refund.
Milan Laser Hair Removal
Date: 06/21/2023
Dana, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromJonathon F
Date: 06/15/2023
1 starJonathon F
Date: 06/15/2023
Like many others here, I was pushed into a treatment plan. I just wanted to see how much it was per visit and was pushed into a contract without getting time to think about it. The sale is really high pressure, and after you’re locked in, there’s no way to back out. Now I’m getting charged per month and I can’t even see the balance I owe or how long it’ll take to pay off. I wasn’t even supplied with copies upon leaving. Everyone is extremely nice, but it’s a high-price service that I wish I hadn’t signed up for.Milan Laser Hair Removal
Date: 06/16/2023
Jonathon, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromAngel K.
Date: 06/07/2023
1 starAngel K.
Date: 06/07/2023
I went in hopeful about starting laser hair removal, but I only wanted to infer about pricing, while also being given some time to think about it before committing to anything. I was told that in order to see a price I would need to put in my “information”. Since I wasn’t providing any bank information, I was sure that I wasn’t purchasing anything. Little did I know, they ran my credit and took out a loan in my name, even though I said that want to think about the price they offered before purchasing anything. I was NOT aware that I was signing a contract and NOT aware that a loan in my name would be taken out on the SAME DAY AS MY FREE CONSULTATION, without having any treatments done. I cancelled my first appointment and called the loan provider to cancel as well, in which they informed me that I would have to file a dispute. It has only been a day since I first visited them, and my experience has given me so much stress and anxiety. Doing business in this manner is wrong. After this, I want nothing to do with the company, and I will surely warn any friends and family to stay away from Milan.Milan Laser Hair Removal
Date: 06/09/2023
Angel, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromKalina G
Date: 06/02/2023
1 starKalina G
Date: 06/02/2023
I feel very cheated and coerced into signing a contract I didn’t really understand and I was distracted with small talk. I was also told there were no penalties with the payment plan even if payments are missed they are just pushed back and there is still never interest but have read up and learned that this isn’t true. I have contacted the lady I had the consultation with without response yet and with be contacting “Ally” payment plan. I feel absolutely sick to my stomach and disgusted by this company.Milan Laser Hair Removal
Date: 06/06/2023
Kalina, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromHeather M
Date: 05/31/2023
1 starHeather M
Date: 05/31/2023
I went in to see about prices for a area I needed done for a surgery . The lady was real nice but felt pressured into signing up, even though i told them I was just getting prices. She told me they could have me ready for surgery in about 8 visits but it wouldnt help with light hair. The area i needed done was mostly light hair, she told me she could get most of it without even looking, and said I needed to sign today for 50% off. She kept pressuring me to sign andvwould let me read everything without interrupting me. I called after 8 visits to cancel cause there was no progress after 8 visits, I was told sale was final. Now i paying out more money for electrolysis hair removal to be able to ready for surgery in August which may have to be rescheduled again cause I wont be ready. Called 3 times now to get canceled and some kind of refund cause the results they promissed did not happened , they treated the area needed done even though they knew with light hair it wouldnt do much, waist of money. I cant afford to pay for this anymore and they just tell me sales are final. I havent been there in months due to the fact their results never happened like she promised. I dont recommend this company to anyone, cause they pressure you into signing without giving you time to think it over or talk to other companies to compare.Milan Laser Hair Removal
Date: 06/01/2023
Heather, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromLilia N
Date: 05/17/2023
1 starLilia N
Date: 05/17/2023
Went into my consultation appointment and the manager was very nice. Before I knew it she had me check my credit and was approved. She gave me a scratch ticket and I got 50% off and she immediately gave me prices. I was completely unaware of everything as it was happening so fast. She also kept saying how good of a deal it was because of the 50%. While trying to read through the legal terms she kept making small talk and rushing through signatures. On the final one she said all sales are final literally after signing it not before and again making small talk. I received no services that day which I am happy for and was scheduled for a few days later. The next day I called Ally and asked to cancel the loan they opened a dispute. I emailed the store manager to cancel everything as I could not afford any services. She emailed with other packet options but still I declined. I sent her a final email requesting the cancellation and she has not answered the rest of my emails. I don’t want to wait longer because of the loan issue. I also have requested to communicate via email for paper trail. I messaged the main website chat and asked for a corporate email the response was they would message the store manager. I am still waiting for a response and working with Ally for the loan dispute. I am so disappointed in myself for signing something but felt rushed and I had so much anxiety and feeling like I would come off rude if I said to stop the process. I definitely should have done more research reading through these reviews definitely makes me feel tricked and scammed.Milan Laser Hair Removal
Date: 05/22/2023
Lilia, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromKimberly M
Date: 05/08/2023
1 starKimberly M
Date: 05/08/2023
The ladies at consultation were incredibly nice. It did feel like I was pressured into purchasing a packet. My 1 free treatment I requested to be my face and they obliged. ended up being my first treatment because I had paid for the full face package. That ended up being ky first actual treatment seeing as i had purchased the full face package
The credit checks ended up being hard inquiries. After being reassured that they wouldn't. I'm pregnant and have been advised by my OB to not do any sort of laser until after the baby is born. But because I won't be working afterwards, there's that loss of income. I asked about canceling and they no. But that I can receive assistance through Allegro. ?? when I asked for their headquarters number, they said that HQ doesn't have a direct phone number. But I can call their payments line. Honestly, at this point I'm might have to take legal action.Milan Laser Hair Removal
Date: 05/09/2023
Kimberly, we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.Review fromCindy B
Date: 05/05/2023
1 starCindy B
Date: 05/05/2023
I went in for a free consultation at Milan Laser Hair Removal in Dayton, OH on 4/28--last appointment on a Friday. I was unable to see any of the spaces where services are provided b/c they were "occupied" I was told that I came in just in time for the best deal and encouraged to just see what I prequalified for, and was subsequently pressured into signing a contract and loan for unlimited laser hair removal services. I have not had any services, and I feel like I got played. An appointment was immediately scheduled and now, if I have a bad experience, I'm locked in. If the company goes bust, then what? This is a set-up for a money grab and I won't get the full value of this contract for services. It's really expensive, and not something I want to finance or be held to a contract without knowing the level of service first-hand. I'd rather do a pay as you go situation for something that is unproven. I don't think it's prudent to enter into a contract for services, sight unseen. I believe this is by design and I feel duped, coerced, and strong-armed into this mess.Milan Laser Hair Removal
Date: 05/09/2023
Cindy, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromRachel K
Date: 05/02/2023
1 starRachel K
Date: 05/02/2023
Went in for a free consult, the ladies were very friendly, showed me a contract but gave me no time to look at thoroughly. She was rushing me to sign it and kept trying to make small talk to distract me from reading it. Little did I know, signing that contract, they pulled my credit score and signed me up for a loan. They also gave me a scratch off for up to **% off. The lady was acting so shocked that I pulled that one, but reading below that seems to be the trend to get people to sign. Big scam of a service, I am in the process of getting the loan canceled and hoping I can cancel my contract as well....Milan Laser Hair Removal
Date: 05/05/2023
Rachel, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromSyed K
Date: 05/01/2023
1 starI would say I gave one star because they want you to sign up for a contract that you cannot null or void. So if you have buyers remorse then you will not be refunded even if you have not started your service. This is stealing at its best and such should be stated at the beginning of the consultation.
I will say though they are soft spoken and kind and you will feel welcome which is why I gave 1 star but the rest of the agreement is a scam
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