Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was 12/20/24 , vehicle purchase paid in full on that
  date in the amount of $32, 500.00
  2 weeks ago bumper on passenger said front and fender area started sagging down, Village pointe had me come in on 6/10, said the ******* ******* they had fix that same issue 2 weeks before I purchased did a poor repair job and that they would make arrangements with Calibur to get it taken care of for me asap, if you read my attached document, things had failed as my calls to status check are not being returned, nor my emails. Thank you, ********

  

  Business Response

  Date: 06/25/2025

  We are contacting customer immediately to resolve issue 

  Customer Answer

  Date: 06/26/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 2*******, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/23/2025 date of attempted purchase I had to ask that sales manager **** not contact me anymore because he was unnecessarily aggressive . Manager **** then offered to “make it right” and agreed to 29,300 for a used 2024 rav 4 with 25k miles but wouldn’t include the second key. I gave in and asked them to verify in writing it would be 29,300 with no additional fees, FINAL PRICE and they said YES. Once I got to the dealer, check in hand, insurance purchased, and had signed all of the documents signed they told me I needed to pay an extra $300. Mind you I had already signed the document with the final number that DID not include any other fees. After I refused for them to run my credit because I had my own lender, they said there was a mistake/miscommunication from one of their new employees (lies) and they weren’t going to honor the price. Store manager ***** got involved but said “we’re already giving you a great deal” and would not honor the agreed upon amount. I then told him that was shady business practice and that was not how you conduct business. He then refused to sell me the vehicle because me telling him “not honoring the agreed upon price was shady business practice” and he said he was refusing my business because i was “disrespectful” to his employees, which at no point I was. Essentially only after I refused for them to run my credit he tried adding fees and threw his new employee under the bus saying “he doesn’t call the shots around here”. Despite having in writing that the new hire had confirmed with the sales manager. The sales men confirmed multiple times to the managers that he indeed told me he checked with the manager and told me that was final price. I lost out on two days of work, insurance was already purchased and a check was already printed

  

  Business Response

  Date: 06/25/2025

  Village Pointe employees were treated with disrespect in the 1 month interaction with ********. We tried continuously for a month to provide great service to ********, and we failed to meet her expectations. It was not the $299.00 fee that stopped us from making a transaction, We just could not meet the expectations and the service that ******** was expecting and felt it was just better to part ways. We wish ******** the very best in her vehicle search, but our employees are due the same respect as we want to give our customers. There was no good outcome from this and we truly want to earn a customer for life here at Village Pointe Toyota. But we want to do it with mutual respect and integrity. 

  

  Business Response

  Date: 07/07/2025

  We do reserve the right to refuse to do business with anyone as we could not meet customers expectations.  If you have any further question please contact our GM ***** ********* ** ************

  Customer Answer

  Date: 07/09/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this does not, in good faith make any effort to remedy the issue. It was not that I was dissatisfied with the service and it is not that they refused service becuase of false accusations that I was rude to their employees. Due to your unethical practices of declining services in order to not hold up to an agreement in writing, with no valid reason, I incurred costs and lost time.

  I also decline your response to reach out to the store manager, as I have done that, and we found no resolution.

  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** never fixed the problem that came in for. After thousands spent.
  Almost got into accident, leaving their parking lot.
  
  I told him vehicle was in accident and the insurance company was taking care of.
  
  He tried to sell me services that were already finished, tried to get me to pay for some of expenses, had to call customer service to get communications, ruined my outfit with all grease covering interior (seat, floor, gear shift, steering wheel, door panel),
  
  Had to call corporate every week to file complaint that they place circle game with.
  
  Told me after our vehicles ( eight customer vehicles, zero dealers’) were vandalized that it was dealers reponsibility. “Would be like if we left our vehicles in a target parking lot all night”.
  Target doesn’t take responsibility when I don’t leave them my keys.
  
  Ironic that I went into shop, after about 3d week, and shop was empty
  
  Went back after vandalism and shop was full?
  
  
  Had for over a month and still not fixed.
  
  ***** told me it was all ready to pick up.
  Went in and it wasn’t. ***** didn’t know if insurance had paid for incomplete services, glass and grease over interior.
  
  This dealer must only be on a month to month contract with Toyota.

  

  Business Response

  Date: 06/09/2025

  We have left 3 voicemails for customer to resolve this issue and are waiting for customer to respond to those voicemails

  Customer Answer

  Date: 07/01/2025

  Not gonna help?

  

  Business Response

  Date: 07/15/2025

  We have tried reaching out to ***** several time he he will not return any of our calls.  So as far as this matter we are wanting it closed

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to be serviced at this Toyota dealer on 09/06/2024, which would include an oil change, multi point inspection, tire rotation, etc. After I left the dealership, I noticed that they haven’t reset my “maintenance required” warning on the dashboard. I did not have time to go back and I thought, they might just forgot to reset it. This service was completed around 86k miles and it’s good for 5k miles. At around 89k miles I started getting another alarm on my vehicle’s screen stating “engine oil, contact dealer for maintenance”. I checked the oil, and the car barely had any oil in it. I went again today to the same dealership for service and explained to the service manager what happened and that I don’t believe they completed the inspection correctly last time. The manager was very rude and instead of investigating my complaint, he started questioning how often I service my vehicle and that is because sometimes I get the service done at Lexus, so on his system it’s showing long gaps between services. I asked him if he can investigate this, and his response was that because I was charged for all these parts, that means they did their job correctly. I told him that part of the procedure is to reset the alarms and they didn’t, which can be argued that they did not do any of the services. I asked him if they can check the old oil to see if it’s low or what, and he said well it will probably be low and dirty, but I’ll ensure they reset your alarms this time. I think they should refund my service fees for the 09/06/2024 visit.

  

  Business Response

  Date: 01/07/2025

  The customer will be receiving a refund.  Our service director will also be reaching out to the customer.

  Customer Answer

  Date: 01/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the business stated that they would refund my money after contacting me, and they neither called nor refunded my money. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 01/15/2025

  I will get with the service director and get money refunded and have him reach out to the customer

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26, 2024 I took my car to Village Point Toyota. I was told by the finance department that my vehicle was covered under the extended warranty that was purchased at the time of purchasing the vehicle. The person I spoke with in finance told me that anything electrical or mechanical would be covered. I was informed that there was a crack in the oil pan after they ran the diagnostic, however, I was told that my car was no longer under the warranty according to the warranty company. The warranty was emailed to me in two different forms. One that was manipulated and one that looked like an original. It has taken 3 weeks for Toyota to get back to me by saying that they would honor the 'warranty' but the cracked oil pan was not covered under the warranty. I then went to pick up my car and was charged $354.29 for the diagnostic which I was originally told would be waved if they found something wrong with the vehicle which they did, they just did not cover it under warranty. I was then charged for an oil change and the service manager (*****) told me that they changed the oil in a vehicle that was brought in for oil leaking. He then confirmed that they knew the oil was leaking and yet performed an oil change on the vehicle. Prior to picking up the vehicle in multiple conversations with the store manager and ***** the service tech, I was told that nothing would be done to the vehicle without my authorization after we found out what would or would not be covered by the warranty. I am very disappointed in the communication, lack of communication, lack of service, distrust, dishonor and complete advantage of a woman who was asking questions about the coverage that was told to me. This is not just about the money paid for the diagnostic and the oil change, it is about how a warranty document was altered by someone at and was given faulty information that was no longer covered. Therefore, I paid for a warranty agreement that is no longer valid and an invalid oil change.

  

  Business Response

  Date: 08/13/2024

  We are working with customer to get a portion refunded as they came asking for  an oil change.. and then stated there was an oil leak. We will let customer know total amount to be refunded 

• Initial Complaint

  Date:09/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Toyota Corolla from Village Pointe Toyota on 07-17-23. On 08-18-23 car wouldn't start on 08-22-23 had *** *ump start car *** said it was a bad battery. Drove it to Village Point for them to check and left it overnight. They called on 08-23-23 and said battery was good. Picked car up on 08-23. On 08-28 wouldn't start. Had *** come again, took car to ****** Toyota to heck on 08-29-23 they called to say battery bad so I purchased a new battery. At that time they gave me carfax report which showed battery was replaced at VP on the 23rd of August that was not true. Called VP to ask them to pay for batter I purchased and they told me I should of took the car there.

  

  Business Response

  Date: 09/29/2023

  So ****** should have taken care of this under a parts warranty the battery comes with a 7-year warranty

  

  Business Response

  Date: 10/10/2023

  THE BATTERY WAS REPLACE HERE ON  OR ABOUT 08.29.23 REPAIR ORDER NUMBER 411499 .. THE GUEST WENT TO ****** TOYOTA  ON OR ABOUT 08.29.23  REPAIR ORDER  640521 IF THE BATTERY WAS DEFECTIVE. THE BATTERY SHOULD HAVE BEEN REPLACED UNDER WARRANTY BY ****** OR THE CAR BROUGHT BACK TO VILLAGE POINTE FOR WARRANTY REPLACEMENT. ****** CAN SEE THOUGHT THE TIS PROGRAM WHAT HAD BEEN REPAIRED AND REPLACED.. ****** TOYOTA IS RESPONSIBLE FOR NOT REPLACING THE BATTERY UNDER TOYOTA WARRANTY. 

  Customer Answer

  Date: 10/18/2023

  Consumer called in and stated she doesn't feel that the business provided good Customers Service and the company is not taking responsibility. Consumer will look into additional options for recovery.