We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telephones

Selectel Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephones.

Complaints

This profile includes complaints for Selectel Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Selectel Wireless has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 26 2025 I signed up for new phone service with Selectel wireless. It was two months of phone service for new customers for $40. Today is June 9th and they sent a text saying my phone will be shut off at midnight, 20 full days before the end of my two month phone service plan. When I called and spoke to a representative she said that I had used my data and my plan was ending. I told her I don't have a data plan I had a two month plan and wanted them to honor that contract. They refused. I will be left without a phone and am in a transitional situation where a phone is quite literally my lifeline.

    • Initial Complaint

      Date:04/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order by phone and spoke with a live representative at 2pm on 4/02/2025. I paid for the **** **** **** smartphone with accessories Promo. Which included a $10 fee for a new number. And two months free trial and auto pay. There was no order number given which was weird. The rep told me I would have to call back with my information to know get tracking number information.

      I just today requested a full refund and asked to cancel my order. The online chat rep ***** said " unfortunately no refunds". Attached is screenshot of the online chat with *****.

    • Initial Complaint

      Date:02/01/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a phone with selectel and have been paying early so there will be a buffer between my paydays and I wont have to stress over shut off. Well someone changed my due date and now I will be shut off over the weekend> I called the 877 number and tried the chat but no one is helping to stop getting shut off before my due date. They had me in tears the way they treated me.

    • Initial Complaint

      Date:12/01/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep losing my text messages, happening all the time they told me that nothing is wrong on their end! I need it fixed!!

    • Initial Complaint

      Date:07/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/2/2024 I was advised to use “Sercurustech.net” to deposit money with site to speak with loved one. The input populated this company. I made a $49.98 deposit. I received email giving me another phone # the would ring on my actual phone # & was told I’d receive a verification email. That I never received. The $ cleared my bank today (7/5/2024). I called “Sercurustech” today & they are aware of people mistakenly depositing $ with the other company & suggested I call Selectel for a refund. I call my bank they advised me to call Selectel, which I did. The rep at Selectel repeatedly attempted to convince me to use/stay with their service. I declined repeatedly & was told a non refundable fee would be deducted from the refund, much to my dismay. I would like a complete Refund of my money & derogatory advisories placed on this company for consumers. I received an email saying again that this company plans to refund only $35.00 of the $49.98 that was paid them. Speaking to their rep on the phone I was told they would withhold $14.98. This is Not fair for people trying to communicate with loved one. They’re taking abusive advantage of consumers. Thank you.

    • Initial Complaint

      Date:05/24/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a selectel wireless plan advertised through an email I received that included a mobile hotspot & unlimited data. Upon receiving the phone, I was told my phone wasn't compatible with the promised hotspot. Additionally, the advertised "unlimited data" was unusable after 10GB as per customer support. The phone itself does not work properly since the day I've received it . It constant drops calls, data issues, keyboard problems & power button failures. Along with I'm not even receiving very important text msgs at all . Verification text that I'm sure most people needs with their phone number for most sites and I've informed support since the first time contacting support & completing several troubleshooting task, I was offered no fix to the issue. Other than to send my phone back into them to evaluate for any damage to the phone and what seems like damage they are trying to say I've caused to the phone. I contacted them immediately with the issues I'm having and have no caused any issues to the phone . It works and looks as it did every since I opened the phone. Plus I need my phone. I paid selectel wireless for a phone and plan I am not receiving and I health issues . I have to have a properly working phone with the plan I paid for. I am not going without a phone through this ridiculous request of sending the phone in and waiting for them to evaluate the phone and then what ??? They have shown they are not a very honest company whom shows no respect for customer satisfaction . I have never received such bad customer care or such bad business from any business I've ever delt with in my life. I'm so angry and completely feel I've been scammed by this company and I'm not sure how they are a legitimate business .

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 consecutive times in September 26and December 11 my ACP benefit were transferred without authorization and my knowledge from my internet company Breezeline .I contacted UCOC and was advised that ACP was transferred to Selectel wireless and was provided with TN **********  I never heard about this company and have no service with Selectel warless .I was trying to contact company to disenroll and stop slamming. 2 times i was on hold was on hold over an hour not being helped .virtual chat only requested the credit card number . I was never provide any information or proof of ACP eligibility to the Selectel wireless and have no idea how they got my benefit They were paid by the government without providing any service.

    • Initial Complaint

      Date:01/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I switched my service from **** ********** *** to a program that I pay $***** a month for. When I switched, They completely dropped my carrier, took my $***** and left me with zero Phone services. Now after calling them over 7 times and reaching out to *******, which is who Selectel Rents lines through, I STILL DO NOT HAVE ANY PHONE SERVICE AND NO-ONE CAN HELP ME. I AM EXTREMELY ANGRY FOR THIS AS WELL. WHERE IS MY SERVICE AND MY REFUND. SELECTEL DOES NOT HELP YOU AT ALL.
      This has all been happening during the course of this last week up to and including, 01/24/2023

    Selectel Wireless is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.