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Customer Review Ratings
Average of 16 Customer Reviews
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Review fromBECKY AND DON W
Date: 05/07/2025
5 starsBECKY AND DON W
Date: 05/07/2025
OUTSTANDING...SUPER GVPMAN!!!! THANK YOU, BECKY AND DON WILLIAMS WE LOVE YOUR YEARS OF SERVICE AND ALL YOUR FUTURE SERVICE PEOPLE COMING ON!!!!!!!!!
Gering Valley Plumbing & Heating, Inc.
Date: 05/09/2025
Thank you so much, Becky and Don! We’re incredibly honored by your kind words and long-standing support. It means the world to us to be your trusted team year after year—and we’re just as excited for all the service still to come! We’ll be sure to pass your appreciation on to the entire Gvpman crew. Thank you again for being such valued members of the Gering Valley family!Review fromLes E
Date: 10/25/2024
5 starsLes E
Date: 10/25/2024
Friendly and knowledgeable. Arrived early and worked extremely efficiently. Very satisfied with serviceGering Valley Plumbing & Heating, Inc.
Date: 10/28/2024
Les,
Thank you for taking the time to leave a review on your experience with our HVAC tech Caleb. We are so happy to see you are extremely satisfied with the service he provided to you. Thank you for choosing Gering Valley Plumbing and Heating for your homes needs.Review fromRoger N
Date: 10/20/2024
5 starsRoger N
Date: 10/20/2024
****** is a professional plumber with great knowledge, pleasant and easy to talk and discuss, we talk what was going on with my plumbing. Got a quote on the plumbing the next day and was satisfied on the quote and work. Looking forward for ****** to do my work.Gering Valley Plumbing & Heating, Inc.
Date: 10/22/2024
Roger, Thank you so much for taking the time to leave a BBB review of our plumber ******. We are so excited to see he was able to provide high quality service to you. ****** is excited to get back into your home and get that work completed for you. Thank you for placing your trust with Gering Valley Plumbing and Heating.Review fromKevin & Crystal M
Date: 09/18/2024
5 starsKevin & Crystal M
Date: 09/18/2024
I’m pretty sure I forgot to leave a review back in March 2023 when we had to have our floor dug up in our basement, all pipes replaced, and then the new cement put in. Our tech Curvin was amazing, he was explaining everything and a joy to have in our home for the long process of replacing the old pipes. He was very knowledgeable and patient in explaining things. Very thankful for this tech, didn’t try to push products on us but explained what was available as options and fixes to the solution.Gering Valley Plumbing & Heating, Inc.
Date: 09/19/2024
Crystal, Thank you for taking the time to leave a 5 star review on the Better Business Bureau! Curvin has many years of plumbing experience and loves to help his customers to the best of his ability. Thank you for trusting Gering Valley Plumbing and Heating with your homes needs.Review fromRandy S
Date: 09/16/2024
5 starsRandy S
Date: 09/16/2024
Dominick was great. Very friendly and explained what he did and what he found.Gering Valley Plumbing & Heating, Inc.
Date: 09/18/2024
Randy, Thank you so much for taking the time to leave us a BBB review! We are committed to providing the best possible customer service to our customers and we are so happy to see our technician was able to provide that customer service to you. Thank you for choosing Gering Valley Plumbing and Heating for your homes needs.Review fromTami M
Date: 07/30/2024
5 starsTami M
Date: 07/30/2024
Nathan is very helpful in explaining the process for either moving a hot water heater or finding a better solution that my mother was happier with and it won't cause a long time to fix. She really likes Nathan and was really happy that he was the Technician that came to her house.Gering Valley Plumbing & Heating, Inc.
Date: 08/02/2024
We are so happy to hear that Nathan took the time with you to listen and understand what you wanted! We train our techs weekly on customer service and technical skills and I am happy to see that this is paying off! Thank you so much for using Gering Valley Plumbing & Heating, we know you have a choice in service companies and we are excited you chose us!Review fromTeri L
Date: 05/30/2024
5 starsTeri L
Date: 05/30/2024
Brendon did a great job for us. Being new home owners, he walked us through our options without pressure. It's a bit mindboggling and I appreciated his careful and caring attention to details.Gering Valley Plumbing & Heating, Inc.
Date: 05/31/2024
Teri, Thank you so much for taking the time to leave this review. We are so lucky to have Brendon as he always ensure his customers questions always have answer. Thank you for letting us come into your home. We hope to see you agian!Review fromMick I
Date: 05/24/2024
5 starsMick I
Date: 05/24/2024
I always appreaciate GVP's work. They are straightforward and honest before the work starts. I have used them for HVAC and plumbing. All the techs are friendly real people who tell you the truth. I will continue to use them from here on out!Gering Valley Plumbing & Heating, Inc.
Date: 05/28/2024
Michael, thank you for taking the time to leave a 5-star review on the Best Business Bureau, we are so pleased to hear that you have had such a great experience with us. Your feedback helps us ensure that we continue to deliver excellence service to our customers. We look forward to servicing you and your home in the future.Review fromRich F
Date: 04/05/2024
1 starRich F
Date: 04/05/2024
On or about 3-11-24 we had GVPH install a tankless hot water heater. That install went ok. After a couple days of use, we were not satisfied in the performance. We called GV back to resolve a flow restriction and heating issue. Their tech thought there was not a problem. I indicated that I thought there was a flow restriction due to the install. He removed a valve that they installed with the tankless and that seemed to solve the flow issue. As far as the temperature issue. When we ran the hot water only and were not satisfied to the temperature received. He adjusted the heat on the tankless and that seemed to solve the problem to date. He ran his tests and said we had a couple of lavatory faucets that had some residue. He also indicated that there was a couple of stem valve cartridges that probably needed replaced. He then went to his truck to talk to someone to get an estimate of what the replacement would cost. He came back with an estimate of $1550.00 to replace those. I thought that was extremely high and told him I would do that myself. I called their Manager (Tara) on or about 3-18-24 and expressed that I thought that charge to replace 2 valve stems was extremely high. I found those valves costing $14.40 each and with shipping for 2 valves would total $40.00. That would put the labor for 1/2hrs worth of work well over $1000 per hour. I further told here that if it were my mother, who is 93, she may have been taken advantage of. She said she would look into that. She called me back a couple hours later and explained that that would include replacing the entire faucet system in both bathrooms. That WAS NOT what I was told by the tech. She then said that she would look further into the situation and get back to me. Have not heard from her since. I replaced those valves myself in 45 minutes for less than $50. I have to wonder if others have been taken advantage with this practice.Gering Valley Plumbing & Heating, Inc.
Date: 04/10/2024
Hi Rich, we appreciate your feed back and I do apologize that we did not meet your expectations. And thank you for taking the time to talk to us again yesterday. As we went over the estimate that was provided for the $1550. Was for New Faucet, New Supply Line and New Emergency Shut off for two bathrooms. Understanding now that was not what work you were wanting done and you were just looking to have the stems replaced in the faucet. That would be a different price for the material and services. I hope that we were able to explain and answer all of your questions. And if you have any further questions please reach out to us at the office. Again, Thank you for reaching out and providing your feed back.Review fromLori C
Date: 10/19/2023
5 starsLori C
Date: 10/19/2023
Justin came to our home to remove an old water softener and turn an outdoor water source from soft water back to hard water—he will have to return with more help to get the old water softener out due to it being so heavy but was able to get the rest of the work done. He was very respectful and even put shoe covers on to protect our floors! He did a great job and answered all of our questions!Gering Valley Plumbing & Heating, Inc.
Date: 10/23/2023
Lori, thank you so much for your review of the service you received on your recent visit with our plumber Justin! We're so glad he was able to help resolve your challenges! Since you're new to our company I do want to let you know that we take time almost every single day to train our technicians on technical aspects and customer service, and we do warranty most of our repairs for 2 years (both parts and labor!). We look forward to being able to service your HVAC and Plumbing needs in the future! Thank you for trusting us in your home!
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