Reviews
Customer Review Ratings
Average of 16 Customer Reviews
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Review fromDanna W
Date: 08/07/2023
5 starsDanna W
Date: 08/07/2023
Called GVP and had a tech out same day to look at my AC. Erick did a great job answering my questions and explaining the issue and repair time.
Gering Valley Plumbing & Heating, Inc.
Date: 08/08/2023
Danna, Thank you so much for taking the time to review the service you received from our Technician Erick! He will be very pleased to hear that he earned 5 STARS while in your home! We hold training for our techs 5 days a week generally, we are so happy to see that it is paying off! We know you have a choice of service companies in the valley and we thank you for trusting GVPH!Review fromMichael B
Date: 08/05/2023
5 starsMichael B
Date: 08/05/2023
Identified an old problem and found the solution Rectified the problem same day at a reasonable cost.Gering Valley Plumbing & Heating, Inc.
Date: 08/07/2023
Michael, thank you so much for leaving us another great review, we appreciate you! Thank you for being such a loyal customer over the years, we look forward to servicing your home in the future!!Review fromMichael B
Date: 08/04/2023
5 starsMichael B
Date: 08/04/2023
Recognized a problem with our water softener and made arrangements to get it replaced. Couldn't be happier. Mike BGering Valley Plumbing & Heating, Inc.
Date: 08/07/2023
Mike, thank you for taking the time to leave feedback on the service you received from our Technician Curvin! We are very pleased (and not suprised) to hear that he delivered 5 STAR service while in your home! One of our core values that we strive to deliver and model each and every day is Integrity and you could not ask for a person who has more integrity than Curvin! Mike, you have been one of our loyal customers now for many years and we would like to say Thank You for continuing to trust GVPH with your homes service needs!Review fromKim M
Date: 07/26/2023
5 starsKim M
Date: 07/26/2023
I appreciated prompt, courteous service, addressing multiple issues, and resolving some same day. I was given figures to go over for future large projects as needed. Justin and his helper are in the right profession.Gering Valley Plumbing & Heating, Inc.
Date: 07/27/2023
Kim, thank you so much for taking the time to review the service you received from our techs Justin and Tristin! We are very pleased to hear they gave you 5 star service! We train our techs daily both on customer service skills and technical issues, so we are happy to see this training is paying off! Thank you so much for placing your trust in GVPH, we look forward to being your service company in the future!Review fromMitch C
Date: 07/12/2023
5 starsMitch C
Date: 07/12/2023
Erick was super helpful. Thank you for diagnosing the problem and documenting the solution with pictures and a quick talk-thru.Gering Valley Plumbing & Heating, Inc.
Date: 07/13/2023
Mitch, thank you so much for leaving your feedback on our technician Erick! We are very pleased to hear how pleased you were with him! We are not able to ride along with all our techs to ensure they are doing their job as they are trained so we rely heavily on customer feedback like this! Thank you so much for trusting GVPH in your home and we look forward to being your service company of choice in the future!Review fromJoseph S
Date: 02/04/2023
1 starJoseph S
Date: 02/04/2023
I am leaving them one star as everyone deserves one. I have been a customer of this business for over a dozen years and spent thousands of dollars in service and purchases over these years. Yesterday (Friday) my furnace (which I purchased from them and which they inspected pre-winter) malfunctioned. We are talking mid-winter in Nebraska where only recently the temperatures dropped to below zero. When I contacted them they told me they could not send a technician (to even diagnose the problem) until the next Friday leaving my home without a heat source for 7 days. Are you kidding me??? IN WINTER!! Do you realize the hardship this would cause? Either they don't work overtime or they don't have enough employees to meet the needs of their customers. They couldn't care less that I was a long-time customer who spent thousands with their company. I contacted a competitor who sent a technician within two hours and the problem was fixed. I had no heat for a few hours rather than a week (a company who cared). GVP's response to my need was unacceptable and they lost a customer with deep pockets.Gering Valley Plumbing & Heating, Inc.
Date: 02/08/2023
Joe, thanks so much for your feedback again. We value our relationship with all our customers whether new or old and it is unfortunate that anyone has to wait to get heating service due to high demand. I would be more than happy to discuss this situation with you further if you would like to contact me at our office please do ************.
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