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Business Profile

Bookkeeping Services

Revenue Cycle Specialists, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bookkeeping Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* hospital required an ambulance transfer to ******* hospital for mandatory hospitalization due to mental illness (for my 16 yr old son). The ambulance company sent a bill to me for over $1000. I repeatedly wrote them my child had double coverage from both father and myself (divorced). They never responded. I tried calling, couldn't get through. Finally after months got through, but person couldn't figure out. Called again Finally someone said check sent to father, needed to be forwarded and Then theyd rebill his insurance. Told them I couldn't get fathers insurance info because divorced. They wouldn't add him to bill. Husband sent insurance payment about $218 from his insurance and co-pay.

    They are still sending bill even with secondary information. It has been very difficult to reach them. They will not submit to insurance. Their fee seems very high. I feel this is ghost billing, and harassment. They have sent me to collections.

    Father's insurance bcbs told him the following: I'll submit it (initial payment from insurance). (His insurance) said we owed $50 co-pay. The allowed amount is the 168.50 or something close to that. I wrote a check for the total and you sent it to them. Blue Cross said if they want the rest, we send them the bill and they either pay it, negotiate, or sick the lawyers in them for charging more than allowed amount

    This collections company still is harassing me (mom).

    Business Response

    Date: 04/23/2024

    Due to restrictions placed on Revenue Cycle Specialists, Inc., by federal law, we are unable to directly address any issues that would release the protected health information of an individual on this online platform.  If you have an account at RCS, please contact us at ***** ******** or toll-free at ***** ******** and we would be happy to assist you. 

  • Initial Complaint

    Date:10/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because: I provided the legal documents in order for them to be able to explain the billing. The bill is in my name. They should answer my complaint and do not need to go into details about the medical bill.



    Sincerely,



    ****** *****

    Business Response

    Date: 10/27/2023

    Due to restrictions placed on Revenue Cycle Specialists, Inc., by federal law, we are unable to directly address any issues that would release the protected health information of an individual without their consent and knowledge.  If your daughter has an account at RCS, and she is past the age of minority, please have her reach out to us at ***** ******** or toll-free at ***** ******** and we would be happy to assist her. 

    Business Response

    Date: 12/13/2023

    Due to restrictions placed on Revenue Cycle Specialists, Inc., by federal law, we are unable to directly address any issues that would release the protected health information of an individual on a public forum.  If your daughter has an account at RCS, and she is past the age of minority, please have her reach out to us at ***** ******** or toll-free at ***** ******** and we would be happy to assist her. 

Revenue Cycle Specialists, Inc. is NOT a BBB Accredited Business.

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