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Credit Management Services, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Credit Management Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Management Services, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am not have any contracting with this businnes. I dont have anything to do with this or sign any legal binding paper or contract to do businnes with these credit manangement services.

      Business Response

      Date: 05/22/2024

      Please see the attached. 

    • Initial Complaint

      Date:04/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I owe a debt that I have been paying on for quite sometime, I can only afford a certain amount per payday and they were fine with that until Tax Time when I had hoped to be able to pay them off. When I informed them that I would not be able to pay them off with my taxes they were upset and said I needed to double my payments, I expressed that I would not be able to afford that yet they gave me no choice, so Today 4/17 I spoke to ****** who told me that my affordable payment would not be adequate, she suggested I take out a loan, spoke to her supervisor, then came back on the phone and said that I have to pay the increased amount or they would be able to take me to court again. She then hung up on me, refusing the payment I offered to make. This company is very unprofessional, I understand I owe a debt to a different company and that Credit Management bought the debt. However refusing any payment of any kind negates their ability to take me back to court.

      Business Response

      Date: 04/29/2024

      Please see the attached letter. 

      Business Response

      Date: 04/30/2024

      Please see attached. 

      Customer Answer

      Date: 04/30/2024



      Complaint: ********



      I am rejecting this response because: At no point in time was ****** polite and thanked me for my call before hanging up, I was still talking when she hung up on me.  I told them originally that I hoped to pay off the balance in March with my taxes however I did not receive enough to do that. It amazes me that they are refusing my payments I am able to make instead of not getting any money at all. I can agree to do 35 bi weekly as I previously stated I am paying other Medical bills off at the same time and am willing to use what little I have left to continue to pay this bill.





      Sincerely,



      ***** *********

    • Initial Complaint

      Date:03/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received nothing by mail or certified to state that my account was in danger of being frozen at my bank. I am supporting four children and a grandchild and on 3/9 $500 was frozen in my bank account which left me unable to purchase needed items for my children. I want this freeze or hold taken off of my bank accounts checking and savings immediately with ****** ****** **** and a representative to offer to make payment arrangements not deplete my account so I can not afford diapers or gas or anything, especially without any type of notice this would be occurring. We are retired on a fixed income from social security which is my husbands retirement

      Business Response

      Date: 03/20/2024

      Please see the attached.

    • Initial Complaint

      Date:10/25/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** ***** ******* *******, I do not have a contract with National Credit Systems, they did not provide me with the original contract as I requested.

      Business Response

      Date: 11/03/2023

      Please see attached letter.

      Customer Answer

      Date: 11/03/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ********

    • Initial Complaint

      Date:03/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** ***** ********** and do not have a contract with Credit Management. They did not provide me with the original application like I asked.

      Business Response

      Date: 03/13/2023

      Please see the ******** letter. 

    • Initial Complaint

      Date:03/06/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      YOU ARE REPORTING INACCURATE AND UNVERIFIABLE INFORMATION ON MY CREDIT REPORT. Credit collection services # ****** is reporting a information that has not been verified. I request a full discloser of this debt. I have not received my sign signature, original contract or any information about this debt. By law after 30 days this debt is not mine. It been 45 days. Cease and desist all reporting of this debt asap. You are hereby put on notice that you are reporting a fraudulent account on my account.
      stop calling me and harassing me about this fraudulent account. STOP CALLING ME AFTER 9PM about this fraudulent account asap you are violating my rights.
      CEASE AND DESIST ALL REPORTING OF THIS ACCOUNT ASAP.

      Business Response

      Date: 03/09/2023

      Credit Management conducts business in the states of ********, ******, ****, ***** ****** and ******* only-additionally Credit Management does not credit report.  Around 90% of the "complaint" I review deal with credit reporting and come from states where we do not conduct business.  

    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 01/21/2023 i challenged the validity of this false reporting debt on my credit report directly with your agency. with the letter, i have submitted which i shall attach to this complaint. i demand you escalate my claim and remove this invalidated tradeline from my consumer report asap. *** ******** ******* 

      Business Response

      Date: 03/09/2023

      I did not get the complaint sent February 27th-Unsure where that went.   I also want to note that my client only conducts business in ****, ********, ******, ***** ****** and ******* and does NOT credit report.  

    Credit Management Services, Inc. is BBB Accredited.

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