We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Media

4TEC Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Media.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased professional audio equipment (*** ***** powered speaker and tote bag) from 4TEC Direct on 12/28/2021 in the amount of $******. The vendor has not fulfilled my order, nor is willing to issue a refund to date. First off, their website failed to indicate that the items ordered are not in stock. I trusted the site because they allowed for ****** checkout (buyer's assurance). After placing the order, I received a proper order confirmation email and invoice (attached). However, I have not received any further communication regarding my order status or shipping notice. I contacted the vendor and they told me the items are on backorder due to supply chain issues, and while they weren't able to give me a date when items should be back in stock, I was assured that it will be fulfilled as soon as they receive them. In my many conversations with them I was also informed that I am third in line for the items and I should keep checking back in a couple of weeks. I did continue calling them every other week or so to check on status for the following 13 months. The only gentleman I ever talked to is Chuck ****** and he always was very cordial and seemingly trying to be helpful and came across as a genuine mom and pop shop owner. Except he could never provide me with any specific or tangible information other than it the item is expected to be back in stock real soon. I started asking for a refund in January over the phone and email as well. My request was never processed. Since then, I tried contacting them many times regarding the refund, but they have stopped answering my calls and I've gotten 2 one liner email reply back but no progress. I tried contacting both ****** and my credit card company for help but I am past the purchase protections for both for them to help me dispute/refund the money. The vendor strung me along while my assurance policies expired and now I am at their mercy.

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Qty. 1 ******** *** Hub 5/25/2022.
    To date not received nor has a refund been issued after request. Most of emails here.
    3.3.23
    Chuck
    Please refund our purchase for order # ******
    Charged on **** May 2023. $******


    Pam *******
    Commissions/Accounting/Invoicing
    **** **** ********
    ************”
    From: Pam *******
    Sent: Tuesday, February 21, 2023 7:56 AM
    To: John ****** ; 'Chuck ******' <*********************>
    Cc: '4TEC Direct' <********************>
    Subject: RE: 2.2.23 RE: 1.26.23 *Credit Request * RE: 1.24.23 * SO # ******* RE: 12.26.22 * RE: 10.25.22 RE: 10.14.22 *RE: 9.30.22 * RE: ANSWER * Re: 8.22.22 * SECOND REQUEST * FW: 8.1.22 * FW: **** 5.25.22 ******** *** Hub FW: Confirmation Order #****** *** DIN

    Chuck
    2.21.23
    I am currently filing a complaint with the BBB to get our refund since you are not responding.

    Pam *******



    From: Pam *******
    Sent: Thursday, February 02, 2023 11:32 AM
    To: John ****** ; 'Chuck ******' <*********************>
    Cc: '4TEC Direct' <********************>
    Subject: 2.2.23 RE: 1.26.23 *Credit Request * RE: 1.24.23 * SO # ******* RE: 12.26.22 * RE: 10.25.22 RE: 10.14.22 *RE: 9.30.22 * RE: ANSWER * Re: 8.22.22 * SECOND REQUEST * FW: 8.1.22 * FW: **** 5.25.22 ******** *** Hub FW: Confirmation Order #****** *** DIN HUB

    Chuck
    Please advise credit status before we have to take this a step further with the FTC.




    From: Pam *******
    Sent: Thursday, January 26, 2023 10:55 AM
    To: John ****** ; Chuck ****** <*********************>
    Cc: 4TEC Direct <********************>
    Subject: 1.26.23 *Credit Request * RE: 1.24.23 * SO # ******* RE: 12.26.22 * RE: 10.25.22 RE: 10.14.22 *RE: 9.30.22 * RE: ANSWER * Re: 8.22.22 * SECOND REQUEST * FW: 8.1.22 * FW: **** 5.25.22 ******** *** Hub FW: Confirmation Order #****** *** DIN HUB

    Hi Chuck
    Please forward a copy of the credit to me for this order placed in May 2022. Obviously there is no indication of fulfilling this order & we have been more than patient, understanding with the delays.
    Below is order confirmation.
    Please advise when credit will be issued.
    From: 4TEC Direct [mailto:********************]
    Sent: Wednesday, May 25, 2022 11:01 AM
    To: Pam ******* <*****************************>
    Subject: Confirmation Order #******






    THANK YOU FOR YOUR ORDER
    PLEASE PRINT THIS FOR YOUR RECORDS



    ORDER CONFIRMATION
    Order # : ******
    Email : *****************************
    Order Date : 5/25/2022 11:00:27 AM
    Order Status : Approved, Pending Shipping
    Payment Status : Payment information received.
    Payment Method : Credit Card

    SHIPPING ADDRESS
    Name: *** *** **** **** ******** Company: **** **** ******** Address Line 1: ***** ** **** ** ******* Line 2: Suite *** City/State/Postal Code: *********** ** ***** Country: ****** ****** Phone Number: ************

    ORDER DETAILS
    Order Details
    -------------------------------- Item : ******** ***-HUB [********] SKU : DIN-HUB [DIN-HUB] Quantity : 1 Item Price : $****** Item Total : $******
    --------------------------------
    Sub-Total : $******
    Shipping Method : *** Ground
    Shipping Amount : $****
    Estimated Tax : $*****

    --------------------------------
    Total : $******
    From: John ******
    Sent: Wednesday, January 25, 2023 12:23 PM
    To: Chuck ****** <*********************>
    Cc: 4TEC Direct <********************>; Pam ******* <*****************************>
    Subject: RE: 1.24.23 * SO # ******* RE: 12.26.22 * RE: 10.25.22 RE: 10.14.22 *RE: 9.30.22 * RE: ANSWER * Re: 8.22.22 * SECOND REQUEST * FW: 8.1.22 * FW: **** 5.25.22 ******** *** Hub FW: Confirmation Order #****** *** DIN HUB
    Importance: High

    Chuck, pls issue us a refund to our credit card used for this order. This order was placed back on May 25, 2022

    John ******
    **** **** ********
    ***** ** **** ****** ***** **** *********** ** *****
    O ************
    F ************
    From: Pam *******
    Sent: Tuesday, January 24, 2023 10:42 AM
    To: Chuck ****** <*********************>
    Cc: 4TEC Direct <********************>; John ******
    Subject: 1.24.23 * SO # ******* RE: 12.26.22 * RE: 10.25.22 RE: 10.14.22 *RE: 9.30.22 * RE: ANSWER * Re: 8.22.22 * SECOND REQUEST * FW: 8.1.22 * FW: **** 5.25.22 ******** *** Hub FW: Confirmation Order #****** *** DIN HUB

    Can we get an update please or call John ****** ************ with an explanation.







    From: Pam *******
    Sent: Monday, December 26, 2022 9:57 AM
    To: 'Chuck ******' <*********************>
    Cc: 4TEC Direct <********************>; John ******
    Subject: 12.26.22 * RE: 10.25.22 RE: 10.14.22 *RE: 9.30.22 * RE: ANSWER * Re: 8.22.22 * SECOND REQUEST * FW: 8.1.22 * FW: **** 5.25.22 ******** *** Hub FW: Confirmation Order #****** *** DIN HUB

    Chuck
    It is really hard to believe that this order has been unable to be filled since May 2022. If you have the source that can fill the order at a $*** emergency fee than please fill our order. This order was placed in May of 22 prior to this new $*** emergency fee. You have charged our charge card meaning you have been paid. This is unacceptable. Appreciate it if you could get this shipped immediately.
    10.25.22 * We are waiting on a shipment. In the meantime if you have to buy it now, we can source them for $*** each for emergencies. Let us know how to proceed.



    From: Chuck ****** [mailto:*********************]
    Sent: Tuesday, October 25, 2022 2:04 PM
    To: Pam ******* <*****************************>
    Cc: 4TEC Direct <********************>; John ******
    Subject: Re: 10.25.22 RE: 10.14.22 *RE: 9.30.22 * RE: ANSWER * Re: 8.22.22 * SECOND REQUEST * FW: 8.1.22 * FW: **** 5.25.22 ******** *** Hub FW: Confirmation Order #****** *** DIN HUB

    Thanks for the call Pam. We really do appreciate your business. Have a great evening!

    On Tue, Oct 25, 2022 at 3:51 PM Pam ******* <*****************************> wrote:
    I’m confused. This order was paid for in May 2022 but you are able to “ source” one now for $***.
    Please send the order we paid for in May ASAP.


    Pam *******
    Commissions/Accounting/Invoicing
    **** **** ********
    ************



    From: Chuck ****** [mailto:*********************]
    Sent: Tuesday, October 25, 2022 1:44 PM
    To: Pam ******* <*****************************>
    Cc: 4TEC Direct <********************>; John ******
    Subject: Re: 10.25.22 RE: 10.14.22 *RE: 9.30.22 * RE: ANSWER * Re: 8.22.22 * SECOND REQUEST * FW: 8.1.22 * FW: **** 5.25.22 ******** *** Hub FW: Confirmation Order #****** *** DIN HUB

    We are waiting on a shipment. In the mean time if you have to buy it now, we can source them for $*** each for emergencies. Let us know how to proceed.

    On Tue, Oct 25, 2022 at 3:28 PM Pam ******* <*****************************> wrote:
    Can someone please give an update








    From: Pam *******
    Sent: Friday, October 14, 2022 11:05 AM
    To: 'Chuck ******' <*********************>
    Cc: 4TEC Direct <********************>; John ******
    Subject: 10.14.22 *RE: 9.30.22 * RE: ANSWER * Re: 8.22.22 * SECOND REQUEST * FW: 8.1.22 * FW: **** 5.25.22 ******** *** Hub FW: Confirmation Order #****** *** DIN HUB

    Update Please





    From: Chuck ****** [mailto:*********************]
    Sent: Friday, September 30, 2022 10:43 AM
    To: Pam ******* <*****************************>
    Cc: 4TEC Direct <********************>; John ******
    Subject: Re: 9.30.22 * RE: ANSWER * Re: 8.22.22 * SECOND REQUEST * FW: 8.1.22 * FW: **** 5.25.22 ******** *** Hub FW: Confirmation Order #****** *** DIN HUB

    These are still on order. Checking on expected ship date now for you. Please standby.

    On Fri, Sep 30, 2022 at 12:31 PM Pam ******* <*****************************> wrote:
    Please send an update.








    From: Chuck ****** [mailto:*********************]
    Sent: Monday, August 22, 2022 1:47 PM
    To: Pam ******* <*****************************>
    Cc: 4TEC Direct <********************>; John ******
    Subject: ANSWER * Re: 8.22.22 * SECOND REQUEST * FW: 8.1.22 * FW: **** 5.25.22 ******** *** Hub FW: Confirmation Order #****** *** DIN HUB

    This item was scheduled to be in as you mentioned in about 4 weeks. Unfortunately they shipped us a partial qty and your order did not get filled yet. We are looking for more to come in within a few weeks. Thanks for your patience.

    On Mon, Aug 22, 2022 at 2:09 PM Pam ******* <*****************************> wrote:
    This is the second request for an update on this. Our charge card has been charged. We were assured this would ship within a 4 week period.
    This has been on order since 5/25/22
    A response would be greatly appreciated.








    From: Pam *******
    Sent: Monday, August 01, 2022 2:42 PM
    To: '4TEC Direct' <********************>
    Subject: 8.1.22 * FW: **** 5.25.22 ******** *** Hub FW: Confirmation Order #******

    Can someone please update when this will be shipping.
    Been on order since 5/25/22
    Thank you






    From: Pam *******
    Sent: Wednesday, May 25, 2022 11:13 AM
    To: John ******
    Cc: Bob ****
    Subject: **** 5.25.22 ******** *** Hub FW: Confirmation Order #******

    Confirmation









    From: 4TEC Direct [mailto:********************]
    Sent: Wednesday, May 25, 2022 11:01 AM
    To: Pam ******* <*****************************>
    Subject: Confirmation Order #******






    THANK YOU FOR YOUR ORDER
    PLEASE PRINT THIS FOR YOUR RECORDS



    ORDER CONFIRMATION
    Order # : ******
    Email : *****************************
    Order Date : 5/25/2022 11:00:27 AM
    Order Status : Approved, Pending Shipping
    Payment Status : Payment information received.
    Payment Method : Credit Card

    SHIPPING ADDRESS
    Name: *** *** **** **** ******** Company: **** **** ******** Address Line 1: ***** ** **** ** ******* Line 2: Suite *** City/State/Postal Code: *********** ** ***** Country: ****** ****** Phone Number: ************

    ORDER DETAILS
    Order Details
    -------------------------------- Item : ******** ***-HUB [********] SKU : DIN-HUB [DIN-HUB] Quantity : 1 Item Price : $****** Item Total : $******
    --------------------------------
    Sub-Total : $******
    Shipping Method : *** Ground
    Shipping Amount : $****
    Estimated Tax : $*****

    --------------------------------
    Total : $******

  • Initial Complaint

    Date:12/06/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered products from vendor AFTER talking live with them by phone (all phone/email/chat records verifiable on this) - November 15th. Order was placed online after discussion indicating that shipment would ship in 5 days. There has been no shipment details provided until I reached out to them in an inquiry on December 2nd. Again, I was promised responses with an hour, day etc. from seller. I asked for shipment detail...none came. Business is a **********. They agree to everything you ask for but deliver NOTHING!!! They advertise all items as "instock"

    I will provide details whenever possible....voice records, emails, and texts, from this ************ firm. Here we are three weeks later... nothing delivered, nothing communicated...

    I look forward to disputing this claim with Chuck and his ******* business.

    Business Response

    Date: 01/18/2023

    Business Response /* (1000, 14, 2023/01/06) */
    REFUNDED BEFORE THE COMPLAINT WAS PLACED. SEEMS CUSTOMER MAY BE A COMPETITOR OR SABATAGE AGENT? IN ANY CASE OUR APOLOGIES IF NOT THE CASE. WE PROVIDE A TON OF CS FOR CUSTOMERS EVERY DAY AND THIS ONE IS UNIQUE FOR SURE. HAVE A GREAT DAY AND DO NOT USE BBB FOR YOUR ISSUES JUST CALL OR EMAIL OR CHAT. THANKS AGAIN.

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on line for an item on Dec 11, 2021 and my credit card was charged on that date. After the item had not been shipped I called to inquire. I was told that due to Covid, shipments from this manufacturer had been disrupted and they didn't know when it would be available. After waiting some months I discovered the item had been discontinued. I called for a refund and was told to send an email. I sent a couple of emails and never got a response.

4TEC Direct is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.