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Business Profile

Used Car Dealers

Gretna Auto Outlet
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought and financed a truck, ************** through Gretna Auto Outlet. The truck was purchased on July 22,2022. The truck was originally listed at $****** and they came down to $****** with $***** down. We were informed that the truck had gotten checked and gotten a clean bill of health from a trusted shop, *************. After one day with the truck I called my salesman, Shaun, and explained all the issues I was already having. The AC, an oil leak, problems w the sun roof and more. He explained they could take a look. After looking at the truck they determined it needed over $****** worth of repairs and would not pay to fix it. We confronted them about lying about the clean bill of health and ************* confirmed the truck did not get a clean bill of health and that they had lied to others before and would be confronting them themselves as well. When confronting them about the lie they were very apologetic and submissive. After sitting down w the owner we came to an agreement that they would find us another truck of equal value and transfer the loan. After a couple weeks we received only a couple options and neither were of equal value. We explained why these trucks would not work. After finding a truck they believe is "perfect" they explained they would not look for any other trucks and it was this or nothing. We expressed we would like to just return the truck and cut our losses but we are having issues getting that done as well. We were also told we could drive the truck until they found a new one, under no impression we would be paying for anything towards this truck, and we recently found out we will owe the first months payment of $***. We have also already set up insurance and made the first payment of $***.
    Attached are the screenshots my significant other and the salesman, Shaun's, messages about the truck before the purchase.

    Business Response

    Date: 09/20/2022

    Business Response /* (1000, 8, 2022/08/29) */
    Unfortunately, vehicles are mechanical and unpredictable. We feel the offer we made of them being able to trade the vehicle in was a fair offer.

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