We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Aire Serv Heating & Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Aire Serv Heating & Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aire Serv Heating & Air Conditioning has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my dissatisfaction with the poor service and defective installation I recently experienced at Air Serv, from Thursday, November 5, 2024, to November 12, 2024. I engaged with Air Serv to replace the furnace at **** ****** ***, Omaha, Nebraska 68110. On Friday, December 20, 2024, Air Serv drew checks in the amounts of $1,200 and $2,544.93 totaling to $3,744.93.

      Unfortunately, the product(s) and services mentioned above did not perform according to the standards promised, and the service was inadequate. On or around December 31, 2024, Metropolitan Utilities District (“M.U.D.”) inspected the furnace installed at **** ****** ***. and it was determined that Air Serv’s installation of the furnace failed to pass inspection, due to:

      1) not enough combustion air going to an upstairs room;
      2) use of an improper vent cap (non-UL approved);
      3) AC line touching the vent connector and;
      4) rusted out vent stack.

      M.U.D. informed Air Serv of the defects mentioned above no later than Friday, January 10, 2025. However, Air Serv failed to take any action. From January 18, 2025, to approximately February 16, 2025, our calls to Air Serv went generally unanswered, with no substantive remediation.

      On February 18-19, 2025, I arranged for Air Serv to send maintenance and installation workers to address the defects stated above. Around March 18, 2025, Air Serv’s workers arrived and, allegedly, fixed defects 1 through 3 (subject to a forthcoming inspection). However, they could not resolve defect 4 because they did not have the necessary tools.

      Air Serv’s representatives stated they would return later to fix defect 4; however, as of the date of this letter, no further action has been taken and communications have gone unanswered.

      To resolve this issue, I am requesting either a refund of $3,744.93 or the completion of the job, which includes remedying item four, resulting in a forthcoming successful passing of the M.U.D. inspection.

    Aire Serv Heating & Air Conditioning is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.