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Business Profile

Bank

Security First Bank
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Security First Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Security First Bank has 3 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/02/2025
      $75000.00 fraudulent loan application by dentist and wife
      NO resolution, FBI and several other Government Agencies also contacted due to blatant malpractices.

      Formal Complaint Regarding Conspiracy, Fraudulent Dental and Financial Practices by ***** ** *******, DMD his wife **** *******, and a cozy relationship with, customers bank/Security First bank/ProceedFinancial bank organizations.

      Business Response

      Date: 04/29/2025

      It is our desire at Security First Bank to give the best customer service possible. We also value the confidentiality and privacy of our customers' account information and therefore do not publish responses publicly. A bank representative will be in direct contact with the customer shortly to respond and resolve their issue.

      Customer Answer

      Date: 05/01/2025

      Good Morning.

      Yesterday (04/30/25) I received communication from **** ********* a representative from Security First Bank. He informed me that the loan has been canceled, with a pdf as proof.

      Therefore I appreciate any help you may have provided. You can close this case with a positive resolution.

      Thank you again.

      *** *****

    • Initial Complaint

      Date:03/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a $14,000 loan from Proceed Finance (Security First Bank) in July 2023 for full-mouth dental restoration with *** **** ********** at ***** ******* ****** ******* ******* in Illinois. The procedure was never completed as promised. I was left with temporary, ill-fitting prosthetics and have never received final teeth or proof of what was done.

      On March 7, 2025, the Illinois Department of Financial and Professional Regulation (IDFPR) permanently inactivated *** ************ dental license due to gross negligence, fraudulent billing, and patient abandonment. His office closed, and he disappeared, leaving me without medical records or a completed treatment.

      I formally disputed the loan with Proceed Finance, but they refused to investigate and continue to demand payment despite the provider's misconduct. This has harmed my credit.

      I request the BBB’s assistance in having Proceed Finance cancel the loan, refund payments made, and remove this invalid debt from my credit report.

      Business Response

      Date: 03/25/2025

      It is our desire at Security First Bank to give the best customer service possible. We also value the confidentiality and privacy of our customers' account information and therefore do not publish responses publicly. A bank representative will be in direct contact with the customer shortly to respond and resolve their issue.

    • Initial Complaint

      Date:11/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account number ******** Original amount of the loan was 18084.64 with an interest rate of 8.74%. The loan was supposed to be paid in 3/20/2028. I paid the entire amount in October 2024. I checked the web site under Security First Bank and my total amount owed was 0.00. I received a letter from ******* ********* Service that I owed $396.01 and I spoke to *** and ***** **** that I paid my ending balance and my balance was $0. They said since I paid via web, my interest was not computed and that I now owe $396.01. This amount is not stated anywhere in my account. I did received an email from Danny Lane that if I don't pay it will be compounded daily. I did ask on how they came up with this amount and was not given a calculation or an explanation. If you calculate all the interest I paid with what they are asking for it is $200 more calculation the 8.2%. I have impeccable credit in the 800 and I don’t want to ruin it but I feel that seeing a $0 balance on your account, and getting a bill with an unexplained amount is not correct.

      Business Response

      Date: 11/07/2024

      It is our desire at Security First Bank to give the best customer service possible. We also value the confidentiality and privacy of our customers' account information and therefore do not publish responses publicly. 

    • Initial Complaint

      Date:10/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I borrowed money from them for a dental procedure. I received a letter from them stating they don't have to explain anything to me. Once they do their checks, I would have to write to them about any issues. Two months later, they sent me a letter saying I owed them $1200.00 again.

      I want them to stop sending me letters because I am not behind on my payments to them.

      Business Response

      Date: 10/29/2024

      It is our desire at Security First Bank to give the best customer service possible. We also value the confidentiality and privacy of our customers' account information and therefore do not publish responses publicly. A bank representative will be in direct contact with the customer shortly to respond and resolve their issue.

       

    • Initial Complaint

      Date:09/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off the balance of $15,731.39 as I would not have been able to pay it off before the promotion period and would have a large interest rate hike. I sent a bank check on 8/18/23 and I recieved a statement from them dated 8/21/23 showing a balance of $232.54. I was told that this is the interest accurred on the loan. Is this legal? I have never had an experience like this before.

      Business Response

      Date: 09/29/2023

      It is our desire at Security First Bank to give the best customer service possible. We also value the confidentiality and privacy of our customers' account information and therefore do not publish responses publicly. A bank representative will be in direct contact with the customer shortly to respond and resolve their issue. 

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