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Average of 74 Customer Reviews
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Review fromRyan R
Date: 07/27/2024
5 starsAmazing company I had wall plate anchors done very happy with everything I would highly recommendReview fromMichael O
Date: 07/10/2024
1 starMichael O
Date: 07/10/2024
I have had the worst experience with EPP and feel like I was scammed out of 20 grand.
1) they pushed back the initial date of work the week of. This didn't initially bother me, but in hindsight speaks to the unreliability of this company.
2) after the work was done I expressed concerns with some spots of work that were not up to par. They responded that I needed to pay my bill before they looked at it and once I paid my bill they ignored me for over 6 months! I called at least once a month, never got an answer, left a voicemail, and was never contacted. I emailed my initial account manager and he once said he would reach out to someone and then didn't respond to my subsequent emails.
3) after finally getting in contact with them, no progress was made until 3 months later when my basement flooded after all the work. This finally got them to come out and fix the problem.
4) when fixing the problem, they just completed destroyed my door (pictures attached) and didn't say anything to me. You can see footprints all over it from them clearly not caring about my stuff at all and the doorknob is completely ripped out. This was a custom door I installed after their first initial work and they clearly could care less about respecting my property. I contacted them about this 3 weeks ago and have yet to get any sort of remedy.
5) the work itself is absolute garbage. (Pictures attached) The "waterproofing wall" just looks like garbage bags duct taped to my wall, I feel like I lost value in my home installing this. My entire basement is bordered in broken plastic sticking out of the ground. Looks nothing like what they advertise on their website.
If you are looking into waterproofing your basement, do not use Epp! Go with a more credible company. Do not let the promise of a warranty or low prices fool you, you will only end up with shitty work!
Epp Foundation Repair
Date: 07/11/2024
We sincerely apologize for the inconveniences we have caused you, and the amount of time it has taken for us to remedy this situation. I understand this process has been a bumpy one, and we want to assure you we will get you taken care of. Please stay in contact with our Service and Warranty manager while we work on getting your door fixed and addressing your concerns with the work we performed.
It is certainly never our intent to provide this type of service and our goal is to provide high-quality service, and it’s clear that we did not meet your expectations in this instance. We take your concerns very seriously and are committed to making things right.
Thank you for bringing this to our attention. Your feedback helps us improve, and we hope to have the chance to restore your confidence in our services.Review fromLola T
Date: 07/02/2024
5 starsI highly recommend Epp Foundation Repair. Ryan Frees came out to do my estimate and he absolutely killed it, he was so thorough and explained everything so well. Hunter and his crew did an amazing installation and they were so clean and punctual! It was better than expected! Will surely be going to Epp for any further needs and will be recommending to all!Review fromAngela P
Date: 10/21/2022
5 starsBrenton ****** was a great representative of this company's services. When he came out to meet with me on the first project site (one of our long term rentals), he taught me about foundation repair not just sold me on what I needed done. Now we have Epp helping us with a project at our personal home and Brenton is going above and beyond to help us problem solve through some issues that have come up. Not just Brenton but Epp is a great company who does quality work. It is pricey but being in the contracting business ourselves, we know you get what you pay for. Since foundations are the things all else is built on we choose to invest in a good company to work on ours.
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