Reviews
This profile includes reviews for Liberty First Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromBrian B
Date: 05/15/2025
1 starBrian B
Date: 05/15/2025
After being with this bank for over 10 years we could not be more disappointed with them. We have multiple accounts with them and find that they are very behind the times and only care about charging fees! Go to Capital One Bank instead. They charge no fees, make transfers easy, and care about their customers. Liberty says they do but conveniently change their policies according to the mood of who you talk to on the phone. We called to change something on our business account and were told we'd pay a fee. We told them they have never charged us a $35fee for this before and got a well that was a mistake. So, we told them they were risking losing a long-time customer over $35, and the lady very rudely replied that's your choice. Yet if they had the up-to-date fast transfer capabilities Capital One has, we could do everything online in an instant and never have to call in the first place. We are really starting to regret not just closing all our accounts with Liberty and going to Capital One for everything. I think we will start looking into it. Including switching our Car and mortgage loans.
Liberty First Credit Union
Date: 06/16/2025
Thank you for taking the time to share your concerns. We’re sorry to hear you’re feeling disappointed, especially after being a member with us for over 10 years. That’s a relationship we truly value, and we never want our members to feel unsupported.
We’ve tried to reach out several times to speak with you directly. We would appreciate the opportunity to go over what led to the recent fee and how we can help prevent this kind of frustration in the future. Our goal is to be consistent, transparent, and helpful—and we hope to have the opportunity to restore your confidence in us.
If you're open to a conversation, feel free to give us a call at your convenience. Thank you again for your long-time membership.
We’d love to keep earning your trust and hope you’ll consider revisiting your review once we’ve had a chance to talk.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.