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Business Profile

DJs

Finch On The Run Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DJs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** said he'd do all of these things: -engagement sessions -DJ whole wedding -Bride special photo shoot -Lighting and etc for wedding. He is a complete fraud. No contract was ever sent by him. He refuses to give us any refund. ***** is also living in Brookings, SD. He says his "headquarters" is in Omaha but there is no contact for anyone there.

    Business Response

    Date: 10/06/2023

    This person has been scamming us. 1. Our corporate offfice is in Lincoln, not Omaha. 2. We have nothing to do with the photography on this. 3. This client canceled us. As per our contract/ agreement and polices, she has candles within the 120 time slot which waves any and all refunds. It’s not my or the businesses fault that her boyfriend and her broke up and she’s just using the money to “get to a safe place” this person also selected for the adopt a family Christmas program. She used us for $150 worth of free items. Local law enforcement and our attorney is aware of this and also considers this harassment on her part. Once again, she canceled on and terminated the agreement. She actually breached the contract 

    Business Response

    Date: 10/09/2023

    Also this client filed a dispute of payment with ******* I got an email today from ****** saying that they decided in my favor. So there’s that too. If ****** denied her claim then I have a legit case. I can send you a screenshot of that email if you wish. 

  • Initial Complaint

    Date:08/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Finch on the Run entertainment to be our DJ and officiant for our wedding. I had contacted the owner, Brian, many times and was always reassured that everything was fine. I tried to meet with him in person, tried to schedule a ********, etc and it would never happen. He was always too busy, or it never worked out for him. I asked many times for details and never got them. I never received a contract, so he can't say that there was one, although I asked for it multiple times, and can provide screen shots of the following. We paid Brian's company in full because we felt pressured to do so as there was ALWAYS some promotion he was running for that day. He was very pushy about being paid, and being paid asap. After seeing many reviews and having the experience that I had I chose to go with a different dj service all together. I asked Brian to refund us everything we paid MINUS the deposit. Even though there was NO contract I felt it was fair for him to keep our deposit, and refund us the remainder. On June 1st I asked Brian to refund $*** of the $*** we send him in full. I stated I would give him 30 days to refund. Fast forward to now, August 18th and I still haven't received a penny back. I tried so hard to give him the benefit of the doubt and he's given excuse after excuse to both my father and I about personal things happening in his life as to why he can't refund us, when I know he's dj'd several things since June. Bad way to run a business all around and I feel for people who don't get Brian's best self and are disappointed when he isn't. I wish I wouldn't have had to do this, but the next step is civil court and I'll be suing for more than just $***. Time, money, travel, and time off work.

Finch On The Run Entertainment is NOT a BBB Accredited Business.

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