We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Husker Refuse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every month I pay $30 for trash. Sometime between May and September I mailed in my $30 check I received another invoice saying I owed $60, a week later my $30 check was cashed. The next couple months I kept receiving a $60 balance due but I only paid the $30 assuming they hadn’t changed it yet. I tried texting them and they said that bill is for November and December. I said so if I pay the $63.98 will I receive a bill in December they said yes for $31.99 due to landfill increase $1.99. They say my balance is up to date and I only owe $31.99 a month but my invoice says $63.98 still and they won’t change it back. If I wanted to cancel service I believe they would make me pay the full balance. I’ve always received a $30 invoice every month until the one month they didn’t receive the payment on time due to the mail delivery because I sent it on time. I just want my bill changed back to the $31.99 a month. So my invoice shouldn’t say balance due of $63.98 if I only owe $31.99

    Customer Answer

    Date: 11/18/2024

    Husker Refuse did continue texting me. But still did not resolve my issue. I made my November payment. I get that that if my payment is received by the 1st the next month rolls into my next invoice but my due date was always the 15th and changed to the 1st and it still doesn’t make sense to me why after one payment was received late on there part that it keeps saying I owe $60. 

Husker Refuse is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.