Complaints

This profile includes complaints for Ameritas Life Insurance Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ameritas Life Insurance Corp. has 6 locations, listed below.

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• 

  Ameritas Life Insurance Corp.

  5900 O St Lincoln, NE 68510-2234

  
• 

  Ameritas Life Insurance Corp.

  7942 N Maple Ave Ste 107 Fresno, CA 93720-0293

• 

  Ameritas Life Insurance

  PO Box 40888 Cincinnati, OH 45240-0888

• 

  Ameritas Life Insurance Corp

  3930 E. Jones Bridge Road, Ste. 315 Peachtree Corners, GA 30092

• 

  Ameritas Dental & Eyecare Insurance

  5 Creamery Brk Ste 6 East Granby, CT 06026-8709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Notice of Plan Termination for my 401k. Ameritas letter states that they would transfer the assets to Millennium Trust Company within 30 days from receipt of letter. The letter was dated on July 10, 2023. However, the assets have not been transferred.

  

  Business Response

  Date: 10/12/2023

  Ameritas did send a letter that stated assets would be moved to Millennium Trust Company.  This money is part of what is considered an abandoned plan.  This means that that employer sponsoring this plan has become non-responsive and we are working to terminate the plan.  While we try to provide dates, sometimes, dates may be pushed out due to various reasons.  However, *** ****** completed a distribution form and submitted on 9/18/2023. Given this, we held up the transfer and worked to complete the distribution.  Since this was an abandoned plan, the third party administrator (TPA) did not sign the form.  Unfortunately, this pushed out the distribution process timeframes. However, the distribution is in process and the money should be transferred within the next few days.

  Customer Answer

  Date: 10/12/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay so I have tried getting my 401k and asked for a wired transfer back on April 25th I have called the company many times also have emailed them had the administrator sign the paper which he told me was submitted and now they are not will to help what so ever they are with holding my funds and not even trying to help the matter at hand I want my money and this isn’t right! Wire transfer is supposed to happen with in days not a month later

  

  Business Response

  Date: 05/22/2023

  We received the distribution request on 4/25/2023.   The plan sponsor/administrator had not signed the form.  We made multiple calls to try and get the form signed.   As for today 5/22/2023, we received the signed form from the plan sponsor and working to process the distribution.   Ameritas cannot process any distribution without the signature from the plan sponsor.   

  Customer Answer

  Date: 05/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Katrina *******

  this was all sent in on the 25th I was told it was forwarded to the person a week later I found out it wasn’t so I got ahold of Jordan and he submitted it to them it’s on them something needs to be done 

  

  Business Response

  Date: 05/23/2023

  This distribution request was signed by the plan sponsor
  yesterday (5/22/2023) and is being processed. 
  Ameritas has no control over when the plan sponsor signs distribution
  requests which is required for the distribution to be processed.   Ameritas provides recordkeeper services for
  the retirement plan but is directed by the plan sponsor which hires us. 

• Initial Complaint

  Date:04/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My former employer used Ameritas for retirement plans. I have been trying to close this account for 2+ years, with probably 20 attempts. Throughout this extremely frustrating process, Ameritas has been zero help. Today I get a call from the plans TPA stating after 2 years of trying to obtain my money, that I wont be receiving anything because the company is eating the entire plan in fees. If they intended to do this, they could have communicated this 2 years ago instead of wasting my time.
  I spoke with Supervisor Tracy *****, asking her to follow up with me via email with the dates in which they had attempted to reach my former employer over the course of the two year period of me trying to close the account, and she never sent the email, or even called me back to discuss closing my account again.
  
  I will also be filing a complaint w/ the TPA on this plan.

  

  Business Response

  Date: 04/06/2023

  For this complaint, the plan sponsor (the company that sponsors the retirement plan), they are in charge in a signing off on all distribution and setting all fees.  Ameritas is a recordkeeper for the plan and does not make decisions for the plan.  On 3/6/2023, we took an escalated call as the participant was frustrated that this had not been approved.  We explained that we must have approval from the Plan Sponsor and from the TPA.  We discussed the follow-ups with the plan sponsor and TPA.   However, in looking at the fees, the plan sponsor agreed to distribution fees of $** for the TPA and $** for our recordkeeper withdrawal fee.  The balance was only $******, so the fees that were approved by the plan sponsor were more than the balance available. 

  Customer Answer

  Date: 04/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It took multiple escalated calls and almost two full years for this company to advise that the 401k I was trying to cash out, they’d actually be keeping in fees. This is something that should have been discussed during my first call, not my 50th. The reps were clueless, always advised a supervisor would call, supervisor never called. It literally took me 18 months to get an actual supervisor on a call. I would like signed copies of the legal documents that I signed that outlined any fees I’ve agreed to. 
  
  
  
  Sincerely,
  
  
  
  Erica *******

  

  Business Response

  Date: 04/10/2023

  Distributions must be approved by the Plan Sponsor (the
  company you worked for) and the TPA.  We
  have no power to approve as we are a directed recordkeeper.   The plan sponsor approves all fees for the plan.   As a participant, you do not approve these
  fees.   For any copies of the contracts
  or to file a complaint, please contact your employer that sponsored the plan.  

• Initial Complaint

  Date:03/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been trying to get Ameritas Life Insurance to cancel a life insurance policy I had I did the proper paperwork and mailed it twice and just fax paperwork on the 29thof March.Now I’m getting a email saying I haven’t been paying but they still taking *** a month.. This is bad for business I would get told to hold on and then the call hangs up, I also emailed them about it and I was told Idomt have a policy with them. I hope someone else has better luck with them

  

  Business Response

  Date: 04/11/2023

  Please find the attached response.

  Respectfully,

  Emmett ******** 

  Customer Answer

  Date: 04/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I wrote and did what was necessary several times and because they dropped the ball with bad customer service. I would get put on hold and transfer to the next representative to getting hung up on. It should not have taken to get a response from them 
  
  
  
  Sincerely,
  
  
  
  Jacqualine *****

  

  Business Response

  Date: 04/18/2023

  Please find the attached follow up response. 

  Respectfully,

  Emmett ******** 

  Customer Answer

  Date: 04/19/2023

  This insurance company is a **** and would not recommend them to anybody based on their slow response on the matter 

• Initial Complaint

  Date:03/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased an Ameritas dental insurance plan through ****** ****** on 1/12/2022. I have paid my premiums every month without fail however, Ameritas has decided that they do not have to honor their end of the insurance 'bargain' and are now saying that they will not cover 4 crowns I need to have placed. They are saying they will not cover them because my plan only allows 1 instance of a permanent crown per tooth within 5 years. I have not had any permanent crowns placed on these teeth at all, ever. I had a permanent BRIDGE placed in 2004 which has since failed and these crowns are to replace that failed bridge.
  
  When I filed an appeal of this decision, Ameritas came back and said that they would not cover the crowns because I have had a temporary bridge in place for more than 12 months. WELL. That bridge was placed in December 2021 prior to my getting two implants placed (these were placed the week before I purchased my insurance plan, and were not covered by Ameritas). I then had a falling out with my prosthodontist in June 2022 *** ** *** ********** ******* ********* ******** ********* **** *** *** ***** ************ ** *** ***** ***** ** ********** and it took me 6 MONTHS to find a dentist that would take me as a new patient - it then took me another 2 MONTHS to get in to see the prosthodontist that is now filing a preauth for these four crowns. The fact that Ameritas is using an excuse of 12 months in a temp bridge to not cover these crowns is just incredible * ********** *********** *** ***** ** ********* ***** ***** ** ** * ******** ** **** * ******** **** ** ****** *** ********* *** **** ** **** **** ** * ******** *** ***** ******** AND there is absolutely no mention whatsoever in my plan documents of a time frame in which permanent crowns need to be placed after temporaries have been placed. This is inexcusable, and a giant corporation trying to shirk its responsibilities to an insured person who has paid all premiums and met all other requirements.

  

  Business Response

  Date: 03/28/2023

  March 28, 2023
  
  BETTER BUSINESS BUREAU
  ***** * **
  ****** ** *****
  ***** ***** ******
  
  
  
  
  
  RE:      Complaint Case
  #:      ********
              Customer:                   Jessica
  *****
  
  
  Dear Ms. ******:
  
  Receipt of your March 24, 2023 correspondence regarding the
  formal complaint filed by our member, Jessica *****, against Ameritas Life
  Insurance Corp. (“Ameritas”) is acknowledged.
  
  We are sorry to hear of Ms. ******* dissatisfaction with
  Ameritas. At Ameritas, we strive to provide excellent customer service to our
  customers.
  
  While we would very much like to respond directly with you
  regarding the issues addressed by our member’s dependent, in the absence of an
  Authorization for Release of Protected Health Information, as required by
  HIPAA; we are unable to communicate with you regarding any plan information for
  Jessica *****.
  
  Enclosed is an authorization form for Ms. ***** to complete
  and mail or fax (************) to my attention. Upon receipt of the completed
  authorization, we will be more than glad to respond directly with you.
  
  We have reviewed the information that your office forwarded
  to our office, and we will respond to our member in a timely manner.
  
  Sincerely,
  

  Scott *****
  
  Scott *****
  Quality Control Section
  
  Enclosed: Authorization to Release Health-Related
  Information

  Customer Answer

  Date: 04/05/2023

  I spoke with several people at ameritas yesterday, and I was able to get everything straightened out. They are covering the crowns per my contract now and I would like to close my complaint. Thank you. 

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ameritas decided to pull $****** after not billing my account for 3 months without my approval. I received a voice-mail from my dental office saying my insurance was invalid and when I looked it showed Ameritas had not pulled since Nov 2022 so it was clear that Ameritas had canceled my insurance but then decided to rebill my account on Feb 16th 2023.
  I have screenshots of my bank statements to prove it and when I call I get routed to a automated message saying they cannot take my call and to use the self service options.

• Initial Complaint

  Date:02/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website impossible. Getting in touch is near impossible. It claims it failed to receive claims from 2 dental offices (that are quite credible). Ameritas is supposed to pay the dentist and the dentist is supposed to pay the patient. Meanwhile, the patient must pay the dentist. A ridiculous convoluted process that seems designed to avoid payment. Nothing seems to work. Just getting an email address was a big hurdle. But no money changes hands, though Ameritas is quite adept at collecting premiums from my **** card.
  
  I'd guess I've been swindled out of approximately $***** plus two $*** monthly premiums so far. Also, Ameritas will not confirm in writing that I cancelled, which I did by speaking to an employee over the phone 1/27/23. I suspect it plans to keep deducting premiums from my **** account. I want Ameritas to fulfill its contract and pay the dentists so they can pay us. I want it to cancel my policy and collect no premiums after 2/1/23, as it's supposed to do.

  

  Business Response

  Date: 03/13/2023

  This is our response to the Better Business Bureau complaint received in our office.

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ameritas Vision taking money out of my checking account. This is unauthorized I don't know anything about this company. I have never in my life. heard of Ameritas. How did Ameritas get my checking Account number.
  I received a letter in the mail stating that I am a customer of Ameritas. I am not a customer of Ameritas. I am going to report Ameritas to the ********** Department of Insurance. And to the ********** Department of Insurance. the Letter states that Ameritas is taking ***** dollars a month out of my checking account every month. Who gave this company permission or authority to take ***** dollars a month out of my checking account for vision. I want all my money back immediately. I reiterate, I am going to contact ********* Department of Insurance and ********** office of the Attorney General this is an unauthorized deduction of ***** dollars a month. I want all my money back immediately. I want a refund immediately.

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,
  
  I enrolled for a policy for dental and vision insurance on 1/10/23. I canceled on 1/11/23 and received my refund for my initial payment. I was charged on 2/11/23 fraudulently In the amount of $*****. Please refund my money, or you will be taken to court.

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ameritas manages my *********** retirement accounts. For two weeks I have been trying to login into my Ameritas account, but it won't recognize my password. Ameritas recently change their login page/procedure, making me reset my password, but now, their login page won't recognize my new password. I clicked on password reset, received a link in an email, but when I clicked on the "Reset Password" link, I got the following message "HTTP 500: Internal Server Error" and received the same error two more times. What does "HTTP 500: Internal Server Error" even mean? Obviously, their new login software isn't working properly. I have tried calling, and after being on hold for 15-20 minutes, I was given an opportunity to leave a call back number, but I haven't received a call back.
  
  **************************** I want to make time sensitive changes to my account. I don't know their physical location, or I would show up in person. I can't reach them by email or phone, and this has been going on for over two weeks. I have lost all trust with Ameritas. All I want is to do in login into my bloody Ameritas retirement account. It's unconscionable that anyone should have to go through this. I have begun to consider legal action, but would I contact? I don't have a clue. What I do know is, *************, I will not do business with Ameritas again.
  

  

  Business Response

  Date: 02/14/2023

  Business Response /* (1000, 5, 2023/01/25) */
  We are very sorry to hear about the login issues experienced. Our system was built with account security in mind in order to help protect all accounts from unauthorized access. It appears that the account was locked after a series of incorrect passwords was entered. After researching, we found that the password reset did not work because the email address being entered did not match the one used to set up the account's multi-factor authentication.
  Our Participant Services Team Manager was able to assist with getting the login issues resolved and help the participant with accessing the online account. We now consider this issue resolved.
  
  
  Consumer Response /* (2000, 7, 2023/01/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I was finally able to login to my account once I received a response from Ameritas by email. I believe they sent me an email because they received my complaint from the BBB. In this email, I was given a phone number, a direct line to a real person, and the problem was solved.
  
  Before filling a complaint with the BBB, I had tried for weeks to get help logging into my account with no success. I used the two methods listed on the website for assistance. By email but received no response. By calling their help line, waiting for over half an hour when a recorded message suggested I could leave a call back number. I would leave a call back number, but no one called back. I was beside myself. Problem is now solved, but I've lost all trust in this organization. **********************************************************************************************************************************************************************************************************************************. I guess no one is minding the website claim forms, emails, or returning calls to their 1-800 phone number listed on their website.