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Business Profile

Insurance Services Office

Washington National Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see attached
    I ·receivedthe check* ********** for payment of policy **********, **** ** ******** Claim number

    *********** for the amount of $594.00. I have some questions about how the determination was made.

    The breakdown of expenses did.not include any of the billfrom Kansas University Medical Center, which was where the final treatment was performed. According to the "Schedule of Operations you sent, you did not include anything for:

    Operation through abdominal wall for removal of organs in abdominal and pelvic cavities Resection of the small bowel

    lleostomy

    Complete cystectomy with ureteral transplant Ureterostomy

    Complete removal of prostate

    Business Response

    Date: 09/25/2024

    Upon further review, it was determined this matter is not handled by this Washington National Insurance office.  The concerns have been directed to the correct office and they have confirmed that they will review this matter and respond directly to the complainant.

    Thank you

  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged me $62 for the last several months. I have had several family members ill and had deaths in the family so I was not diligent about checking thoroughly. Big mistake! I called this company and they claimed that I had a life insurance policy and even gave me, some random person‘s name with a policy number. I’ve never taken a policy out or even use this company. This is a complete scam! I contacted my bank to let them know as soon as I became aware of how often they were doing it.

    Business Response

    Date: 06/07/2024

    Thank you for contacting us. Washington National Insurance is committed to
    providing the best possible customer service to its policyholders. We will
    contact the consumer directly to address their concerns, and inform them that
    they may share the response with you at their discretion.

    Business Response

    Date: 06/17/2024

    Washington National Insurance
    Company
    PO Box 1916
    Carmel, IN 46082-1916

    June 17, 2024

    BBB Midwest Plains
    11811 P Street
    Omaha, NE 68137

    RE:  Washington National Insurance Company
            Consumer: ********* ********
            Case Number: ********

    Dear BBB Midwest
    Plains:

    This letter is in
    response to the correspondence received in our office on June 7, 2024. Thank
    you for allowing us the opportunity to address this matter.

    In your
    correspondence you requested information regarding the above referenced
    complainant. In compliance with state and federal privacy laws, we are required
    to restrict access to information in our files and may not disclose such
    information to other individuals.  A
    complete response is not posted to the BBB portal because the posts are public
    and can be accessed and viewed by other individuals; therefore, we are communicating
    directly with *** ******** to address her concerns. 

    We are still
    researching your concerns; however, additional time is required for us to
    complete our review.  A response will be provided
    directly to *** ******** within the next ten calendar days from the date of
    this correspondence.  

    We hope the
    information provided has been helpful. If you have further questions or need
    additional assistance, please contact our customer service department at ###-###-####.

    Sincerely,

    ***** ******
    Sr. Consumer Relations Specialist
    CNO Financial Group

  • Initial Complaint

    Date:05/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the company to cancel the policy . They refused . Finally they asked for me to send cancellation on a piece of paper signed. I sent the letter and signed. They recently sent a letter stating t(at I will continue to be billed . I would like my fees refunded. They have added fees and refused to cancel the policy.

    Business Response

    Date: 05/13/2024

    Thank you for contacting us. Jackson is committed to
    providing the best possible customer service to its policyholders. We will
    contact the consumer directly to address their concerns, and inform them that
    they may share the response with you at their discretion.

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister and I inherited a WN annuity from our mother who died in Jan 2023. Our mother made annual withdrawals from that annuity for several years before her death. Those withdrawals cleared the annuity of most of the taxable interest income that accumulated over the years. When WN prepared the 1099R they failed to recognize those withdrawals. So the 1099R which they issued overstated my taxable income and that of my sister by over ten thousand dollars. I notified in writing the third party administrator in Nashville TN and also the home office in Lincoln NE. Meanwhile our tax returns are due in about a month. We're waiting for a corrected 1099R

    Business Response

    Date: 03/12/2024

    Thank you for contacting us. ******* is committed to
    providing the best possible customer service to its policyholders. We will
    contact the consumer directly to address their concerns, and inform them that
    they may share the response with you at their discretion.

    Business Response

    Date: 04/01/2024

    Thank you for contacting us. ******* is committed to
    providing the best possible customer service to its policyholders. We will
    contact the consumer directly to address their concerns, and inform them that
    they may share the response with you at their discretion.

    Customer Answer

    Date: 04/05/2024

    *
    ********** ********



    I am rejecting this response because: they have not responded to me about annuity policy ******** which my sister and I inherited from our mother.. They have in the past issued 3 forms 1099R for this annuity none of which are correct.  I have explained to them what the correct numbers should be and how to calculate them



    Sincerely,



    **** ********

  • Initial Complaint

    Date:02/15/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After calling Washington National, I am being informed I made a policy account with an Agent named Sydney ******* and started paying for life insurance at the start of the year 2023 for $***** per month.

    I have no recollection of making any sort of appointment or call and have no evidence in my emails or mail of any correspondence with Washington National or Sydney *******, apart from the document they sent me to cancel my policy.

    I would like a refund of any amount that I have been charged towards Washington National.

    Business Response

    Date: 02/21/2023

    Mr. *****, we would like to understand more about your situation and how we may be able to address your concerns. Please contact Washington National at ************ or visit us at www.myinsuranceservicing.com. Please include additional information regarding the contract in question (contract number, owner's date of birth and social security number), or other documentation that may help us to locate the contract in question. Upon receipt of this additional information, we will continue our review.

    Customer Answer

    Date: 02/22/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)

    I have tried calling the number they provided, but was left on hold for 10+ minutes before simply leaving my callback number. And as for the website, I don't have any information to give them, the only form I have filled out with Washington National that I could supply is the cancellation form I made the first time I tried to get this settled by calling Washington National. * **** ******** *** ************ *****
    *** **************** *****************************************

    Business Response

    Date: 02/27/2023

    We apologize for any delays contacting our service center.  Please call ************ or ************ and reference your policy number for assistance.

    Customer Answer

    Date: 02/27/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    Parker *****

  • Initial Complaint

    Date:01/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I file a claim after I had surgery on my hand.When I bought this hospital indemnity I was told if I was seen in the hospital and being in a bed for a couple of hours that I will be paid ****$ one time per year. So I had to have surgery I was in the hospital fro 7am to around 5pm.Now I fill the claim they approve me ***$ not the ****$ because I wasn't admitted in the hospital.I told the lady who spoke to me what I was told when I bought this insurance her answer was for the person to sell the insurance they will say anything .Told me did you read the policy I said no because I trust in his word. For being laid too and being robbed , I want at least half of all the money I paid to them back ASAP. Hope they stop selling fake insurance.

    Customer Answer

    Date: 02/15/2023

    *********** ***********

    * ******** **** ***** They cancel my policy,but the refund is not even half of what I paid monthly.I am still waiting for the call they where going to make.
    *** **************** ************************************

Washington National Insurance is NOT a BBB Accredited Business.

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