Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received ** *** ***** at Advanced Medical in September 2020. We received a bill from Advanced Medical over a year later for $*** stating our insurance would not pay. After many discussions with them and then with **** ********** ****** (our insurance at the time but not currently), it was discovered Advance Medical coded the initial service incorrectly in September 2020. **** ***** denied in September 2020. In July 2021, Advanced Medical billed **** ***** for a much lesser charge and was denied due to the billing time frame allowed by law expiring. Advanced Medical then sent us a bill for the $*** as we signed a form stating we would pay this if our insurance would not. I explained that our insurance would have paid as it had many times prior for this service if they had coded the claim correctly and submitted the second bill in the time frame allowed. **** ***** **** ****** has told me that we are not responsible for this and that Advanced Medical owes me a refund. We did pay this bill on April 27, 2023 when they reported me to collections. ****** ********** called me at work and so I paid this bill immediately. I was fearful of this hurting my credit but would like the refund as **** ***** said is owed. A few days later I received a letter from ****** ********** explaining how I could have contested this. The fault of non-payment is on Advanced Medical not billing correctly and not on me. I gave them my insurance who would have paid and the mistakes by their billing department are not my fault.

  

  Business Response

  Date: 05/09/2023

  Thank you for reaching out and our apologies for this inconvenience.  Due to a third party billing transition this account was delayed for workup.  We will be issuing a refund to the patient in the amount of $****** as indicated this week.  Please reach out to us if there are any additional questions or concerns.  Thank you.

  Customer Answer

  Date: 05/10/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Deborah ********