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Business Profile

New Car Dealers

DuTeau Chevrolet
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/10/2022, I purchased a 2013 ********** ******, VIN: *****************, from DuTeau Chevrolet ** ******** ********. Their salesman, Steve ******, helped us with this transaction. I took the car for a test drive and did not notice any problems with it at that time. There was no, system lights on at that time. DuTeau gave us a ****** report. It showed no issues, but did have quite a few service entries. We purchased the car for $******. We took out a $****** loan with ** ********* for the car. We still owe approximately $***** on the car. On November 7th, I emailed Steve regarding a heater core issue I was having with the car. I received no reply. On November 16th, I emailed again and got no reply. Emailed again on the 18th with no reply. On November 22nd, I called and was finally told that you were not going to do anything about the heater core issue. I then contacted ******** ********** to get the issue resolved. ******** resolved the problem by installing a new heater core. On February 7th, the ****** was experiencing issues that made it undriveable. I had it towed from ******** to ********. I was then called on Friday, February 10th and told what the problem was with the ******. I had two solutions, replace the camshaft & timing belt ($*****) or a new engine ($******). If I chose the first option, I would have to monitor the oil, because it would be burning through it. After speaking with ********, they said that this vehicle should have never been sold because of the issues with it. DuTeau and ****** didn't catch the problem. On February 13th, I emailed ****** regarding this problem. I received an email that a support person would be assigned. They contacted me yesterday and would not do anything. On February 13th, I emailed Gary ******, the general manager of DuTeau, explaining what happened. I waited 48 hours and called him on February 15th, no response from as of today. I believe DuTeau was aware of the problems with the car.

    Customer Answer

    Date: 02/21/2023

    I spoke with Jason ***** from DuTeau yesterday. We are currently working on a resolution for this complaint. DuTeau has been very helpful with it. I will update when it is resolved.

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