Complaints

This profile includes complaints for Nelnet - National Educational Loan Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nelnet - National Educational Loan Network

  121 S 13th St # 201 Lincoln, NE 68508-1911

  
• 

  Nelnet, Inc.

  6420 Southpoint Pkwy Jacksonville, FL 32216

• 

  Nelnet-National Educational Loan Network

  3015 S. Parker Rd. #400 Aurora, CO 80014

• 

  Nelnet-National Educational Loan Network

  P.O. Box 1649 Denver, CO 80201

• 

  Nelnet - National Educational Loan Network

  12165 W Center Rd Omaha, NE 68144-3962

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in October I set up automaitc payments for NelNet student loans. It would not process my payments because their system doesnt pick up when the routing number starts with a 0. I was told by a representative who then back tracked saying that she isnt sure if that is why when she was the one that said she had isssues with other people and that I would have to use a debit card. I asked if they could help return the interest that had accrued due to their system and she refused to help in anyway. These student loan companies are praying on people and have a system error they are well aware of and not informing people or making it easy to fix the solution because you must sit in an hour + cue to be able to add your debit card to the account.

  

  Business Response

  Date: 05/12/2025

  Pertaining to **** ****** federal student loan account, we reviewed their concerns and provide the attached response

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Dispute and Complaint Regarding Dept. of Ed / Nelnet Account – Data Breach and Privacy Violations
  
  To Whom It May Concern,
  
  I am writing to formally dispute my federal student loans and request an immediate full discharge and cancellation due to a serious breach of my personal and financial information.
  
  These serious private, legal, and data security concerns includes:
  • Servicer: DEPT OF ED / NELNET
  • Opened: February 2, 2012
  
  My personally identifiable information (PII) and financial data was compromised without my authorization.
  
  This situation has been publicly reported, and raises major concerns under multiple federal laws.
  
  Legal Grounds for Dispute and Complaint:
  • Fair Credit Reporting Act (FCRA)
  ? 15 U.S.C. § 1681e(b): Duty to report accurate and verified information
  ? 15 U.S.C. § 1681i(7): Right to dispute with new/relevant info
  ? 15 U.S.C. § 1681b: Limits on access to consumer information
  • Privacy Act of 1974 – Protects personal information from misuse by federal agencies
  • FERPA (Family Educational Rights and Privacy Act) – Protects educational records
  • Higher Education Act – Regulates federal student aid
  • Consumer Protection Laws – Prohibits unfair or deceptive practices
  
  Additionally, I recently discovered two Master Promissory Notes for Columbia University—which I never attended.
  
  Also, I found two federal student loan amounts $10,486.70 (Columbia University) and $2,083.20 (Northcentral University) I did not take a course or received funds from. This raises serious concerns of unauthorized loan activity and identity misuse.
  
  I am requesting the immediate cancellation and discharge of my student loan debt in full, due to multiple legal violations and unauthorized loan activity at schools I did not attend, which severely violated my rights.

  

  Business Response

  Date: 05/07/2025

  Pertaining to ******** ************
  federal student loan account, we reviewed their concerns and provide the
  attached response.Your concern, as we understand it, is you believe your educational records and other personal data
  were compromised as a result of unauthorized access to your records. You are concerned about the
  impact to your privacy. You believe we are violating your consumer right to privacy pursuant to 15
  U.S. Code § 1681. In addition, you found federal student loans from two schools that you state you
  never attended or received funds from. You’re requesting the immediate cancellation and discharge
  of your student loan debt in full.
  ED authorized the transfer of your federal student loans from Great Lakes Educational Loan
  Services, Inc. to Nelnet, effective

  Customer Answer

  Date: 05/17/2025

  Urgent Request for Full Deletion of Fraudulent Nelnet Student Loan – Identity Theft and Legal Violations
  
  To Whom It May Concern,
  
  This is a formal resubmission dispute regarding a Nelnet student loan currently appearing on my credit report. I never attended Columbia University or Northcentral University, and I never applied for, authorized, or received these loans.
  These accounts are fraudulent and tied to unauthorized access of personal data.
  
  A government data breach involving **** **** and the ****, as referenced took place involving the my personal and financial information (unauthorized and constitutes identity theft).
  
  Equifax has deleted associated Nelnet and Department of Education accounts.
  Please see attachment.
  
  These account violates the following federal laws:
      •    FCRA 15 U.S.C. § 1681c-2 – Blocking fraudulent information
      •    FCRA 15 U.S.C. § 1681e(b) – Duty to ensure maximum possible accuracy
      •    FCRA 15 U.S.C. § 1681i – Duty to reinvestigate disputed information
      •    FCRA 15 U.S.C. § 1681b – Permissible purpose to access or furnish data
      •    FERPA – Protection of educational records from misuse
      •    The Privacy Act of 1974 – Misuse of personally identifiable information (PII)
      •    Identity Theft and Assumption Deterrence Act (18 U.S.C. § 1028) – Federal identity theft protections
  
  Important Note on Consistency Across Bureaus:
  Under the FCRA § 1681i(a)(5)(B)(ii), information must be fully reported accurate accross all credit bureaus.
  
  My Requests: Full deletion of all Nelnet and Department of Education tradelines related to this matter.

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m filing a complaint against Nelnet for reporting two 90-day late payments without any prior 30- or 60-day delinquencies. I withdrew from college in 2024 at age 20 and was never properly notified that I had entered repayment. The only communications I received were vague emails and spam-like voicemails, none of which clearly stated that my loans were due.
  
  In 2025, I reviewed my credit report and discovered a sudden jump from “PDE” (deferment) status to “90 Days Late” with no reported history of 30 or 60 days late. This is a reporting inconsistency and in violation of the FCRA, which requires accurate and complete data.
  
  Upon discovering the issue, I immediately submitted an Economic Hardship Deferment and brought my account current. I also submitted a goodwill removal request, but Nelnet denied it without providing any support or acknowledgment of the miscommunication on their part.
  
  I have filed a CFPB complaint and a formal complaint with the Maryland Attorney General. I am submitting this BBB complaint with documented evidence in hopes of getting the inaccurate 90-day late payments removed. This situation has unfairly damaged my credit and impacted my ability to secure housing and financial opportunities as a young, self-employed individual.

  

  Business Response

  Date: 04/30/2025

  Pertaining to ******** *******'s federal student loan account, we reviewed their concerns and provide the attached response.

  We are writing in response to the inquiry you submitted to the Better Business Bureau regarding 
  your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of 
  Education (ED), we service your federal student loans. We take your concerns seriously and 
  appreciate the opportunity to respond. 
  Your concern, as we understand it, is you state that Nelnet has reported late payments on your 
  credit report, but you were not contacted regarding payments starting again. You believe the 
  reporting is in violation of the Fair Credit Reporting Act (FCRA) and you are asking us to correct the 
  information on your credit report. 
  Nelnet furnishes your loan data monthly to the four major consumer reporting agencies (CRAs) 
  (Innovis, Experian, TransUnion, and Equifax). Currently, we do not furnish late payment data until an 
  account reaches 90 days past due. When an account reaches 90 days past due at the time of our 
  monthly data furnishing, we furnish data to reflect the past due status. Information furnished to the 
  CRAs may remain on your credit history for as long as seven years. For more information on credit 

  Customer Answer

  Date: 04/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  1. Nelnet's response fails to address the core issue of my complaint: the mathematical impossibility of their credit reporting pattern. My accounts were reported as suddenly jumping from "Current" status to "90+ days late" without the required progression through 30 and 60 days late first. This violates standard credit reporting practices and the Fair Credit Reporting Act's requirement for accurate reporting.
  
  2. Nelnet claims they "do not furnish late payment data until an account reaches 90 days past due." This admission actually supports my position; if they only report at 90 days, then the accounts should have shown as current until reaching that threshold, not suddenly appearing as 90+ days late without warning.
  
  3. Nelnet states they sent billing statements and attempted contact, but I received no notice that payments were resuming. Given the unprecedented nature of the student loan pause during the pandemic and its subsequent restart, there was a heightened duty to ensure proper notification.
  
  4. I have already filed complaints with both the Consumer Financial Protection Bureau (CFPB) and the Maryland Commissioner of Financial Regulation regarding this issue. The Maryland Attorney General's office has deemed my complaint serious enough to formally refer it to the Commissioner of Financial Regulation.
  
  I request that Nelnet provide specific evidence showing the progression of my account from current to 30 days late, then to 60 days late, before reaching 90 days late. If they cannot provide this evidence, they should correct the inaccurate reporting as required by the FCRA.

  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 05/08/2025

  May 8, 2025
  
  ******** *******
  ***** ****** **
  Bowie, MD 20716
  Account: **********
  
  Dear *********
  
  We are writing in response to the additional inquiry you submitted to the Better Business Bureau
  regarding your federal student loan account with Nelnet. On behalf of your lender, the U.S.
  Department of Education (ED), we service your federal student loans. We take your concerns
  seriously and appreciate the opportunity to respond.
  
  Your concerns, as we understand them, are:
  
  • Your account went from being reported as current to suddenly being 90 days past due
  without progression through 30 and 60 days late first, and you believe this violates the Fair
  Credit Reporting Act (FCRA).
  • You state that you understand that we do not furnish late payment data until an account
  reaches 90 days past due, but you believe this means that your account should have shown
  as current until reaching 90 days past due.
  • Our previous response states that we sent billing statements and attempted to contact you,
  but you assert that you received no notice that payments were resuming.
  
  You are asking us to remove the late payment data from your credit report or provide evidence
  showing the progression of your account’s past due status before reaching 90 days late.
  
  It is important to note that while the FCRA provides the framework for credit reporting, ED’s policies
  specifically govern the data furnishing practices for federal student loans. ED has set specific
  guidelines for federal student loans stipulating that servicers should not furnish loans as delinquent
  until they are at least 90 days past due. More information about this topic can be found on our
  website at ****************************************************, and on ED’s website at
  ***********************************************.
  
  We send your monthly statements and other important correspondence to your
  ********************* account based on your preference for electronic correspondence. As part of
  this process, we send you email reminders when new documents are available to view in your
  ********************* account.
  
  To view your account’s progression from current to 90 days past due, please log in to your
  ********************* account, and review your previous statements under the Documents menu.
  
  On September 10, 2024, we sent two emails to notify you that your first payment is expected to be
  due on December 13, 2024. We have enclosed copies of these emails for your records. Additionally,
  we issued a statement on November 21, 2024, reflecting that a payment was due on December 13,
  2024.
  
  If you would like to change your communication preference to mail, log in to your
  ********************* account and select the menu with your first name at the top, then select
  Manage Paperless. You can also update your preference by contacting us using the information
  provided at the end of this response.
  
  We have enclosed a copy of your Master Promissory Note (MPN). This MPN is your loan
  agreement. As stated on page 9 under item 14 of the Borrower’s Rights and Responsibilities
  Statement, you must notify us when there is a change in your contact information. Additionally, as
  stated on page 10 under item 16 of the Borrower’s Rights and Responsibilities Statement, you must
  make payments on your loans even if you do not receive a bill or repayment notice. Please note that
  as a precautionary measure, we redacted your personal sensitive information (Social Security
  number, Driver’s License number, and date of birth) from your MPN.
  
  Under the FCRA, data furnishers are not required to investigate certain disputes received directly
  from consumers. For your future reference, examples of those instances include:
  
  • A request submitted or prepared by a credit-repair organization on behalf of the consumer,
  including submission of a credit dispute on a form supplied to the consumer by a credit repair
  organization
  • Insufficient information from the consumer
  • A credit dispute substantially similar to a dispute previously submitted by the consumer and
  investigated by us
  
  Nelnet is required to treat all borrowers equally and fairly, so we are unable to complete goodwill
  credit update requests.
  
  If you wish to submit a valid dispute, please submit substantiating documentation that includes all of
  the following:
  
  • Account being disputed
  • Reason for dispute
  • Specific items you are disputing
  
  Please write your name and Nelnet account number on each page, log in to your
  ********************* account, and select Documents, then Upload Documents. You can also email
  your documentation to SubmitMyForms@********************* or mail to the address below.
  
  Nelnet
  Attn: Enrollment Processing
  **** *** *****
  Lincoln, NE 68501-2565
  
  If you have any other questions, you may call us at ************ from 8 a.m. to 11 p.m. (Eastern)
  Monday, 8 a.m. to 8 p.m. Tuesday through Friday, and 10 a.m. to 2 p.m. Saturday. You may also
  send us a secure email through your ********************* account.
  
  Sincerely,
  
  **** **
  Nelnet
  

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report and dispute issues regarding the transfer and servicing of my student loan originally managed by Great Lakes.
  
  During the COVID-19 pandemic, my loan was transferred to Nelnet. Despite the fact that Nelnet had my current email address and home mailing address, I was never notified of the transfer. I only became aware of the change much later, at which point I immediately contacted Nelnet to clarify the status of my account.
  
  During that call, I requested a deferment and reached a verbal agreement to make a reduced monthly payment of $130. This agreement was confirmed through a voice recording during the call. However, Nelnet later disregarded that agreement and unilaterally increased my payment amount—without my consent or any formal notification.
  
  To make matters worse, I have now been marked with two late payments. This is unacceptable, especially considering:I was unaware that Nelnet had acquired my loan.
  I acted in good faith by initiating contact as soon as I became aware.
  My account was supposed to be in deferment as of January. When I contacted Nelnet again to resolve the issue, I was told there was no record of my previous call or the agreed-upon terms. This lack of documentation and accountability is extremely concerning and has negatively impacted my payment history through no fault of my own. I am requesting:
  full review of my account history.
  Removal of the late payment records from my account.
  Confirmation and reinstatement of the originally agreed-upon deferment and payment amount.
  Written acknowledgment of these corrections.
  Please respond promptly so we can resolve this matter without further escalation. I received a letter stating welcome we have tacked on the last year of interest when I was never notified Covid was officially over and payments would start again.

  

  Business Response

  Date: 04/30/2025

  Pertaining to **** **********
  federal student loan account, we reviewed their concerns and provide the
  attached response.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My payments were being made by someone else and were stopped workout my knowledge. They were reported as late, they are now over 90 days late. I contacted them to pay the overdue amount and next payment to bring the account current. I asked that they contact the credit reporting agencies to immediately report it as current to keep it from further affecting my credit as we are in the process of buying a house. They said they would not do that. I spoke with 3 different people and explained my situation and they said they would not report it until the last day of the month.

  

  Business Response

  Date: 04/15/2025

  Pertaining to **** ****** federal student loan
  account we reviewed their concerns and provide the attached response. Your concern, as we understand it, is that your payments were being made by someone else and they stopped without your knowledge. Your loans were reported as late and are now over 90 days late. You contacted them to pay the overdue amount and next payment to bring the account current.
  You’re asking us to contact the consumer reporting agencies (CRAs) to report the loans as current

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [ I am not liable for this debt. This debit it fully paid. ]

  

  Business Response

  Date: 04/17/2025

  Pertaining to **** ********** federal student loan account, we reviewed
  their concerns and provide the attached response.This correspondence is in response to the inquiry we received from your office on 04/14/2025 in regards to the complaint referenced case. A response to the cardholder along with suporting documentation is enclosed.
  If you have any further concerns, please feel free to contact me at

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nelnet has reported my payments late. After not contacting me and telling me they were going to start payments again. They had the wrong mailing address and sending information to a wrong address. I want nelnet to show as current

  

  Business Response

  Date: 04/15/2025

  Pertaining to ******* ******* *federal student loan account,
  we reviewed their concerns and provide the attached response.Your concern, as we understand it, is you state that Nelnet has reported late payments on your
  credit report, but you were not contacted regarding payments starting again. You also state that
  Nelnet was sending information to the wrong mailing address. You are asking us to correct the
  information on your credit report.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently incarcerated, and have been since 2005. My release date is not until 2029. Interest has been accruing the entire time. I am unable to make payments given my circumstances and would like the amount I owe to be adjusted retroactively to August 2005 until I am released.

  

  Business Response

  Date: 04/11/2025

  Pertaining to **** ******* federal student loan
  account we reviewed their concerns and provide the attached response. Your concern, as we understand it, is you are currently incarcerated, and have been since 2005.
  Your release date is not until 2029. You state that interest has been accruing the entire time and you
  are unable to make payments given your circumstances. You’re asking us to adjust the amount you
  owe retroactively to August 2005.
  Federal student loans are simple interest loans; meaning, interest accrues daily based on the current
  principal balance and interest rate. We use the following calculation to determine the amount of
  interest that accrues each day:
  Unpaid principal X interest rate / 365.25 (days in current year)

  Customer Answer

  Date: 04/11/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife's and my medical school loans were originally consolidated after we graduated through T.H.E. Loan Program. They sold the loans to Great Lakes. Great Lakes sold them to Nelnet, who recently rebranded as "Sloan Servicing". My wife and I have very similar student loans; however, my loan has for the last few years been accruing "unpaid" interest (now up to over $5,000), while my wife's has $64 in interest. We have made every payment on time since replacement started in the 2000s and have been significantly overpaying both accounts since 2022. When I asked why I am accruing interest while she is not, despite both accounts being overpaid significantly every month, "A****** told me that "this is our policy". She also said that I owed more interest because I had more a higher balance. She has $28K in balance and I have $31K in balance; she explained that $3,000 difference in balance has created $5,000 more in interest. She said they have applied money to one of my sub-loans but not the other in my account( I have never directed how they split the money on the two different loans). When I asked why my loan was treated differently than my wife's, all she would say is that that is their policy. When I asked to speak to her manager, she refused to connect me to her manager. I have made every payment on time and have dramatically overpaid for the last 3 years, yet my account continues to accrue interest to over $5,000 (while my wife's almost identical account has only accrued $64). They cannot explain the discrepancy and this seems fraudulent. If there is a logical explanation, the person working there could not provide this and refused to put me in contact with someone who could.

  

  Business Response

  Date: 04/09/2025

  Regarding the federal student loan account for Christian Hettinger, we address their concerns within the attached response. As we understand it, you are concerned that your loan has accumulated over $5,000.00 in accrued
  interest, despite making additional payments. You assert that while your wife has a similar student loan
  with us, her accrued interest balance is only $64.00. After a Sloan Servicing advisor indicated that your
  payments were applied to one of your sub-loans, you indicated that you never directed us to split the
  money on different loans. You are asking us to explain why your payments are being applied in this way.
  Previously, your FFEL Consolidation Loan account included both subsidized and unsubsidized loans.
  The U.S. Department of Education pays the interest on subsidized loans under certain circumstances,
  such as during periods of deferment. On our system, we separate the subsidized and unsubsidized
  loans to ensure we correctly identify and apply any subsidy benefit. All federal student loans are simple
  interest loans, meaning interest accrues daily as a percentage of your principal balance.

• Initial Complaint

  Date:03/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to reach out about students loan
  
  I was never reached out to regarding my student loans. Instead after two missed payments they sent my loan to collections and dropped my credit score over 150 points. I know there are millions in the same boat as I am

  

  Business Response

  Date: 04/10/2025

  Pertaining to ***** ********* federal student loan account, we reviewed
  their concerns and provide the attached response.