Student Loan Services
Nelnet - National Educational Loan NetworkHeadquarters
Complaints
This profile includes complaints for Nelnet - National Educational Loan Network's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,148 total complaints in the last 3 years.
- 282 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 28, 2023, I was declared 100% disabled by the VA. I made several student loan payments after that date. On July 9, 2023, I received a letter from Nelnet stating that I had been declared TPD (Total and Permanent Disability). The letter stated that my student loans were being forgiven and "all payments" made after the date I was declared 100% disabled would be refunded. I had two student loans, but I had recently paid one of them off. I noticed that the loan I had paid off was not listed on the letter, so I called immediately for clarification. The representative confirmed that they did have a record of the loan that had been paid off and that there was "nothing more I needed to do" on my end. He assured me that I would be receiving the money back for the loan that was listed on the document as well as the one that wasn't. Just to make sure, though, I sent two emails (on the 10th and on the 18th of August, 2023) trying to get further confirmation that there was nothing more that I needed to do. All I received in return were automated emails confirming the receipt of my inquiries and stating that I would be notified if they needed anything else from me. I did receive a refund for the money I had paid on the loan that had been listed on the original letter, but I did NOT receive any reimbursement for the loan that I had fully paid off. I began calling every few months. Each time, the representatives confirmed that I would be fully refunded tole me to be patient. In Oct '24, I was denied reimbursement. Nelnet claimed that, since the account had been closed, there was "no way to reopen it" in order to issue me a refund. I told that I was supposed to have filed some kind of a request by August 28, 2023. I provided proof of the emails that I had sent (both prior to the August 28, 2023 cutoff), but I was denied again.
Business Response
Date: 03/06/2025
Pertaining to Anika Quinn 's federal student loan account, we reviewed
their concerns and provide the attached response.We are writing in response to the inquiry you submitted to the Better Business Bureau (BBB) regarding your federal student loan account with Nelnet, Total and Permanent Disability (TPD) Servicer. We take your concerns seriously and appreciate the opportunity to respond.Initial Complaint
Date:02/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nelnet - Educational Loan Network is claiming that I am delinquent on 4 student loan payments. This information is inaccurate. My credit report displays that I have a "100% Payment History" labeled as "Excellent", however Nelnet - Educational Loan Network alleges 4 overdue payments.
I spoke with a representative of Nelnet - Educational Loan Network via phone on 2/21/25 and she was unable to provide me with a list of my all time payment history and stated that she could only go back 1 year. I have documents dating back to 2012 where it very clearly states a $0.00 late charge attached to my monthly bills.
My concern is that my credit score dropped 139 points, prompting 4 new delinquent alerts, however the same credit report shows that I have made 225 out of 225 overall monthly payments on time with again, a "100% Payment History" labeled as "Excellent". How can I possibly have a "100% on time payment history" for all of my bills on my credit report, yet at the same time be allegedly delinquent on 4 of them?
I noticed these delinquent alerts on Monday 2/17/25 and attempted to contact Nelnet - Educational Loan Network, but they were closed due to President's Day. I then made the decision to make an online payment of $491.42 after not being able to dispute this with a representative that day, because I did not want any further potentially alleged "delinquent" charges. My account is up to date on payments.
The Nelnet - Educational Loan Network representative could not provide me with a solution to this issue, and stated that she could only see that there were 4 overdue payments on her end. She could not tell me exactly what caused this billing discrepancy. I never once spoke with Nelnet - Educational Loan Network about an alleged payment issue(s) that has led to this concern.
These 4 delinquent charges must be removed from my credit report. They do not accurately represent my current credit report status, which states an overall on time payment history of 100%.Customer Answer
Date: 02/24/2025
Nelnet is claiming that I am delinquent on 4 student loan payments. This information is inaccurate, with my provided credit report displaying that I have a "100% Payment History" labeled as "Excellent", however Nelnet alleges 4 overdue payments. On January 13, 2023 I received a document from Nelnet informing me that the Biden Administration has paused my student loan payments. The letter states that Nelnet “will notify you in advance of when these relief measures will end”. I never received a followup document from Nelnet informing me that the payment pause has ended and payments will resume. There is no such document available in my Nelnet account. The attached Nelnet document also states to “Keep this notification for your records. We’ll continue to communicate with you to help prepare you for when the 0% interest rate and payment pause will end." There was never any “continued communication”, and no documentation available that informed me that the payment pause had ended. I spoke with a representative of Nelnet via phone on 2/21/25 and she was unable to provide me with a list of my all time payment history and stated that records only go back 1 year. I have documents dating back to 2012 where it very clearly states a $0.00 late charge attached to the monthly bills. My concern is that my credit score dropped 139 points, alleging 4 new delinquent alerts, however the same credit report shows that I have made 225 out of 225 overall monthly payments on time with again, a "100% Payment History" labeled as "Excellent". How can I possibly have a "100% on time payment history" for all of my bills on my credit report, yet at the same time be allegedly delinquent on 4 of them? I noticed these delinquent alerts on Monday 2/17/25 and attempted to contact Nelnet but they were closed due to President's Day. I then made the decision to make an online payment of $491.42 after not being able to dispute this with a representative that day because I did not want any further potentially alleged "delinquent" charges. My account is up to date on payments. These 4 delinquent charges need to be removed from my credit report. They do not accurately represent my current credit report status, which states an overall on time payment history of 100%, and there is no documented proof stating that I was informed that my student loan payment pause has ended.
Business Response
Date: 02/28/2025
Pertaining to J**** *****'s federal student loan account, we reviewed their concerns and provide the
attached response.Your concern, as we understand it, is we are claiming you are delinquent on four student loan
payments. You believe this information is inaccurate. You state that your credit score dropped,
prompting four new delinquent alerts. However, the same credit report shows a 100% payment
history. You’re asking us to make a correction to your credit report.Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/31/25 I received an email from Nelnet stating my account was 75 days past due. I was under the assumption my loans were deferred. I looked into it and reached out via website/email & applied for deferment. I waited to hear back. I hadn’t heard anything back and it honestly slipped my mind. Still with no responses I get a notification that my credit was hit, it dropped 168 points. I was at an almost 700 credit score and I am now in the 500’s. I immediately called about the application I had put in and it sounded like they hadn’t received it or something because they were asking for more information to re-submit this. Upon calling all of my information was incorrect, I updated my phone number, address & email address. I felt like this lack in communication could’ve prevented this from happening. My intentions are to pay my loans, but when I was emailed about it for the first time it said I was so behind that I tried to reach out about getting that minimum lowered so I can get back on track. I just had a baby and am very upset how this whole ordeal has impacted my credit score significantly. I was in the process of buying a home and now that has been ruined as of this moment.
My name on the account is my maiden name, T******* *******. My current legal name is Th****** ****ge.Business Response
Date: 02/27/2025
Pertaining to T******* *****on's federal student loan account,
we reviewed their concerns and provide the attached response.We are writing in response to the inquiry you submitted to the Better Business Bureau (BBB)
regarding your federal student loan account with Nelnet. On behalf of your lender, the U.S.
Department of Education (ED), we service your federal student loans. We take your concerns
seriously and appreciate the opportunity to respond.
Your concern, as we understand it, is that you received an email on December 31, 2024, that your
account was 75 days past due and during that time you assumed your loans were deferred since
you had requested this through the website. After your credit score dropped you reached out us and
found that your request to defer your payments did hadn’t been received, your contact information
was incorrect, and you also state that your legal name has changed. You are asking us to fix your
credit report.
We have reviewed your account and show that you did request a forbearance for your account on
October 21, 2024, on our website, however we were unable to process your request due to your
Hardship Forbearance time being used. We have included a copy of the letter that was sent on
October 24, 2024, advising this.
Your account is in repayment and presently 131 days past due for $1,254.50. As of February 25,
2025, your outstanding balance is $25,213.06. Of that balance, $23,395.21 is principal and
$1,817.85 is interest.
A federal ***** ****** ** injunction preventing ED from implementing the Saving on a Valuable
Education (SAVE) Plan and other income-driven repayment (IDR) plans. As a result, the IDR and
loan consolidation applications are currently unavailable.
Under the Fair Credit Reporting Act, we have an obligation to ensure data we furnish to consumer
reporting agencies (CRAs) is complete and accurate. Based on your request and the information youInitial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to dispute my student loan validity and continued collection under multiple federal consumer protection laws. As a Federally Recognized Consumer under 15 U.S.C. § 1681a(2)(xi), I assert my rights under the following statutes:
15 U.S.C. § 1692c – Prohibits unlawful and harassing debt collection practices. I demand that all collection activities cease immediately.
15 U.S.C. § 1692g – Requires proper validation of the debt. I demand a full verification, including the organic wet-ink promissory note proving lawful assignment of the debt. Copies and reprints shall no suffice.
15 U.S.C. § 1681e(b) – Requires credit reporting agencies to maintain accurate and complete information. Any inaccurate or unverifiable student loan reporting shall be listed as paid.
15 U.S.C. § 6802 – Protects my personal financial information. I demand disclosure of all third-party entities with whom my information has been shared.
15 U.S.C. § 1801 – Prohibits deceptive financial practices. I challenge the legal basis for my student loan obligations and request full disclosure of the original creditor, funding source, and contractual authority. I demand the Forward Flow Agreement and Chain of Title for my student loans, proving the lawful assignment and ownership of any alleged debt. Without this evidence, any collection efforts or reporting on my credit file constitute fraud, misrepresentation, and defamation under federal law. Discharge of my student loans if they cannot be properly validated.
Cessation of all collection activities unless you provide full legal proof of claim. This letter serves as formal notice under the Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), and Gramm-Leach-Bliley Act (GLBA) that failure to comply with my request may result in potential legal action. I expect a full response within 30 days, as federal law requires.
Sincerely,
By: Vaughn, Carl Davis Jr
Without Prejudice, All Natural Rights Reserved, UCC 1-207/1-308Customer Answer
Date: 02/21/2025
I am contacting whomever this matter concerns on behalf of myself, **** ****** *** a federally protected consumer. I am enforcing my rights according to 15 USC 1692g and the other law codes listed above by demanding Nelnet to VALIDATE the alleged debt as well as send me evidence that I am obligated to pay this alleged debt.Business Response
Date: 03/03/2025
Nelnet Bank received the attached BBB complaint, for customers **** ***** **, who is not a Nelnet Bank customers. Can you reroute this complaint from Nelnet Bank to Nelnet Loan Servicing? Nelnet Loan Servicing will provide a response once it has been rerouted.
Thank you,
Business Response
Date: 03/06/2025
Pertaining to **** ********
federal student loan account, we reviewed their concerns and provide the
attached response.Customer Answer
Date: 03/06/2025
The copies and reprints of the documents sent are not validation of a debt owed by me; in fact the copies and reprints are defined as counterfeit copies. I demand Nelnet provide me the original organic application/promissory note with my wet-ink signature and social security account number that I provided per Federal Rules of evidence 1001. Furthermore I also demanded Nelnet’s Account Payable ledger concerning my account along with its prospectus supplement and the original creditor of the account. This alleged debt in not valid until the above mentioned original instruments are provided to me as evidence of Nelnet’s claims.
******* **** ***** ****
Without prejudice, All Natural Rights Reserved, Copyright Notice 1984-2025
Business Response
Date: 03/13/2025
Pertaining to **** ******** federal student loan account, we reviewed their concerns and provide the attached response We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
Education (ED), we service your federal student loans. We take your concerns seriously and
appreciate the opportunity to respond.
As we understand it, you are requesting the original promissory note.
On March 6, 2025, we sent the enclosed response which advised your account details. We also
enclosed a copy of your promissory note. The copy provided is a true and accurate reproduction of
the original document. The Electronic Signatures in Global and National Commerce Act passed in
June 2000 states any contract with an electronic signature may not be denied legal effect or ruled
unenforceable because it was created digitally.
If you have any other questions, you may call us at ************ from 8 a.m. to 9 p.m. (Eastern)
Monday, 8 a.m. to 8 p.m. Tuesday and Wednesday, and 8 a.m. to 6 p.m. Thursday and Friday. You
can also email ********************************************* or visit *****************Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is about a dispute I’ve filled with experian, transition and equinox regarding the inaccurate information that is being reported on my credit file. According to my recent credit report, I noticed that 12 accounts have been reported as having late payments, which I do not recognize and believe to be erroneous. As a result, my credit score has dropped by 100 points.
Under the Fair Credit Reporting Act (FCRA), specifically Section 605B, it is illegal to report information on my credit report without my permission. Since I have no knowledge of or affiliation with these accounts, I request that you immediately investigate this matter and remove these inaccurate accounts from my credit report.
Please provide written confirmation that these items have been removed or corrected. If further information is needed from my side to facilitate this dispute, kindly let me know at your earliest convenience.
I trust this matter will be resolved promptly and in accordance with the law.
Thank you for your attention to this urgent matter.
Sincerely,
******** *******Customer Answer
Date: 02/20/2025
I received an alert on my credit report. A company name:Nelnet is reporting 12 accounts to my credit report as past due. I tried calling the company to speak to a live agent. When I called the automated system ask for my ssn, upon me entering in the personal information the automated message stated there isn’t an account with the information entered. This company is reporting inaccurate information. I have no knowledge of this company or the accounts listed. As a result this company has caused my credit score to drop more than 100 points with Experian, Equifax, and Transunion. I would like for this matter to be thoroughly investigated. I would like for this inaccurate information to be removed from my credit report immediately.
***** ********
**** *******Business Response
Date: 02/26/2025
Pertaining to T******* ******n‘s federal student loan
account we reviewed their concerns and provide the attached response. On June 6, 2022, your lender, ED, transferred your loans from Great Lakes Educational Loan
Services, Inc. to Nelnet. ED contracts with several servicing companies, including Nelnet. They may
transfer the loan from its current servicing company to a different servicing company of their choice
at any time. We’ve enclosed a copy of our Welcome Letter we emailed to you on June 15, 2022Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The payer of this loan has passed away, with the account information I have not been able to log in, contact a human by phone, website has not worked to allow a password reset, cannot send an email for help as that now requires you to be logged in which I cannot do. The account is listed in default and Nelnet provides no way to gain assistance, the automated phone line does not accept the info I know is correct. I just want to make a payment for the deceased and get this account out of default.Business Response
Date: 02/28/2025
Pertaining to C***** *******'s federal student loan account, we reviewed
their concerns and provide the attached response.As we understand it, the payer of this loan has passed away, but you haven’t been able to log in with the account information or speak to someone on the phone. You state you just want to make a payment for the deceased and get this account out of default.Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have me violated from al3 laws listed in my document supported this claim. They have illegally leaked ny information onto my consumer report without asking me permissionCustomer Answer
Date: 02/19/2025
All in the document I sentBusiness Response
Date: 02/26/2025
Pertaining to ******* ******* federal student loan account, we reviewed their concerns and provided the attached response.
We are writing in response to the inquiry you submitted to the Better Business Bureau regarding
your federal student loan account with Nelnet. On behalf of your lender, the U.S. Department of
Education (ED), we service your federal student loans. We take your concerns seriously and
appreciate the opportunity to respond.
Your concern, as we understand it, is you believe that we are violating your consumer right to
privacy pursuant to 15 U.S. Code § 1681 and the Family Educational Rights and Privacy Act
(FERPA). You are requesting to have these federal student loans deleted.
FERPA applies to schools that receive funds under an applicable program of ED and does not apply
to loan servicers. In accordance with our agreements with ED, we furnish your account data to the
CRAs. As a data furnisher, under the Fair Credit Reporting Act, we have an obligation to ensure the
data we furnish is complete and accurate. Any information we share is in accordance with the U.S.
Consumer Privacy Notice, which offers you certain choices with respect to the use and sharing of
your personal information. Enclosed is a copy of ED’s privacy notice, which states that for everyday
business purposes – such as to process your transactions, maintain your account, respond to court
orders and legal investigations, or report to credit bureaus, we do share your information, and you
may not opt out of this sharing. We are unable to delete your student loans.
We noticed the mailing and email addresses you included with your inquiry is not the same
information we have on file. We may receive updates from your school or ED if either of these
entities have different contact information for you. Please log in to your ************** account or
********************* account to review and update your contact information. Alternatively, you can
contact ** ** ************** or our customer service team using the contact information provided
at the end of this response.
If you have any other questions, you may call us at ************ from 8 a.m. to 9 p.m. (Eastern)
Monday, 8 a.m. to 8 p.m. Tuesday and Wednesday, and 8 a.m. to 6 p.m. Thursday and Friday. You
can also email ********************************************* or visit **********************Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My concern is that I was out of the country and did not receive any emails, mail, or phone calls from Nelnet notifying me that my payments were resuming. Since my payments were postponed with no interest as of 11/22/2021, I had no reason to log into the website. Therefore, I believe reporting my account as late to the credit bureaus is both unfair and inaccurate, given that I never received any formal notification.
Additionally, Nelnet should not have attempted to contact me via email, as my previous Yahoo email address was deactivated in 2023 due to privacy concerns. My current and only active email since 2023 is [email protected]. If Nelnet continued to send communications to my old, inactive email, I would not have received them, further proving the lack of proper notice.
I request that you provide concrete evidence that Nelnet attempted to contact me via written correspondence regarding the resumption of payments. If such proof cannot be provided, I have the legal right to challenge this as an instance of unfair credit reporting. I am formally requesting, once again, that you remove the late payment from my record.
If Nelnet refuses to correct this matter, I will be left with no choice but to pursue legal action under the Fair Debt Collection Practices Act, which protects consumers from unfair debt collection practices, including the requirement for debt collectors to provide clear and accurate information about outstanding debts.
I appreciate your prompt attention to this matter and look forward to your response.Business Response
Date: 02/26/2025
Pertaining to S***** *******e‘s federal student loan
account we reviewed their concerns and provide the attached response. Under the Fair Credit Reporting Act, we have an obligation to ensure data we furnish to consumer
reporting agencies (CRAs) is complete and accurate. Based on your request and the information you
provided, we carefully reviewed your concern, and the corresponding data furnished to the CRAs.
Our investigation indicates the data accurately reflected your loan status at the time it was furnished.
Due to the continued delinquency occurring on your loans, the data we furnished in January 2025
reflected your past due status. On February 21, 2025, your account was no longer past due because
a payment of $845.59 was applied to your account effective February 20, 2025.Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Jan 31st 2025 nelnet falsely reported late payments to all credit bureaus with a forbearance in place. I had no knowledge or was contacted for payment. I am facing extreme hardships and need to move and this is destroying my life financially and mentally. I never signed any documents with nelnet and would like late payments removed.Business Response
Date: 02/26/2025
Pertaining to A**** ***is's federal student loan account,
we reviewed their concerns and provide the attached response.We are writing in response to the inquiry you submitted to the Better Business Bureau (BBB)
regarding your federal student loan account with Nelnet. On behalf of your lender, the U.S.
Department of Education (ED), we service your federal student loans. We take your concerns
seriously and appreciate the opportunity to respond.
Your concern, as we understand it, is on January 31, 2025, you believe that Nelnet falsely reported
late payments to the credit bureaus while you were in a forbearance. You state that you had no
knowledge or were contacted for payment, and you have never signed any documents with Nelnet.
You are asking us to remove the late payments.Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with the department of education I do not have a contract with the department of education nelnet, they did not provide me with the original contract as I requestedBusiness Response
Date: 02/21/2025
Pertaining to Raymond Saunders' federal student
loan account, we reviewed their concerns *** ******* *** ******** *********
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