Complaints

This profile includes complaints for Arbor Day Farm's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Arbor Day Farm

  2611 Arbor Ave Nebraska City, NE 68410

• 

  Arbor Day Farm

  PO Box 817 Nebraska City, NE 68410-0817

• 

  Arbor Day Farm

  211 North 12th Street Lincoln, NE 68508

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arbor trees is a scam . I got a redbud that I think was dead on arrival. It was a twig. We filled all instructions and watered for months. Dead. I got sent another one. Same thing . It was a twig , we filled all instructions, and then it was dead. Do not buy from arbor trees. Instead work with local native growers who can source plant and trees for you. Do not buy from them!
  
  This has been going on for two years. First tree was cared for last season. Second tree was cared for over this winter. It's 3/13/2024.
  
  Big Scam

  Business Response

  Date: 03/18/2024

  Thank you for your original support of the Arbor Day
  Foundation.
  
  Regarding your desired settlement of a “Billing Adjustment”, and the “Disputed Amount”
  of $ 40.00, we have issued three separate refunds -- two of the refunds will be made
  back to the credit card that you used for your original purchase, and one refund
  will be issued via a check that will get mailed to you. Below are details about the refunds:
  
  Refund # 1:
  For the amount of $ 21.19 (the original amount that you
  paid for the Redbud tree).
  This refund amount should appear on your credit card
  sometime within the next 48 to 72 business hours.
  
  Refund # 2:
  For the amount of $ 15.85 (the original amount that you
  paid for the shipping fee).
  This refund amount should appear on your credit card
  sometime within the next 48 to 72 business hours.
  
  Refund # 3:
  For the amount of $ 2.96 (this amount exceeds what you
  originally paid to us).
  This refund will be issued via check and will be getting mailed to you by our
  Accounting department on Friday 3/22/2024 (so you should expect to receive it
  in the mail sometime by or before 3/29/2024). We are not able to issue the $ 2.96 refund to you via credit card because we
  are not able to refund a credit card for an amount that is higher than what we
  originally collected.
  The total amount that you originally paid on 4/11/2023 was $ 37.04 (for the Redbud
  tree, shipping, and tax). But within your Better Business Bureau complaint the “Disputed
  Amount” that you listed is $ 40.00 (not $ 37.04). Therefore, the difference of $
  2.96 will be getting refunded by check.
  
  We are sorry that the original Redbud tree, and
  then the free replacement Redbud tree did not survive – despite you following
  our planting instructions (including watering). We take the quality of our
  trees seriously, and we will be sharing your situation and experience with our
  tree nursery department for quality assurance and quality improvement purposes.
  
  Thank you.

  Customer Answer

  Date: 03/19/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I think the business should really reconsider their practices of growing and shipping trees so this doesn't happen to other people. I wonder if any trees anybody gets actually grow, or even if there are some that do, is it like 10% of the trees they send grow. 

  We did spend months and months caring for the tree that was actually dead, which I'm not sure how to be compensated for, but I feel the response was adequate and I appreciate it. 

  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product ordered 2/28/2023 with the understanding that the items would ship a few months later. The product shipped with no notification from the business. During this time, we were on a family vacation (5/20-27/23), so the product was unknowingly delivered (5/22/23) to our home while we were out of town sitting in the box for 6 days. As a result, all with the exception of 2 of the trees died. See attached picture for evidence.

  Business Response

  Date: 06/20/2023

  Thank you for your membership and support of the Arbor
  Day Foundation.
  
  We are glad that your 10-pack of Green Giant Arborvitae
  arrived, and that 2 of them have survived. But we are sorry to learn that only
  2 of your trees have survived.
  
  We have created a free replacement order in our system
  for another 10-pack of Green Giant Arborvitae to get shipped during our
  upcoming fall 2023 shipping season. We are not able to send a free replacement
  at this current time because our spring 2023 shipping season has concluded, and
  our nursery is now closed (because temperatures are too hot to safely ship
  trees). Our nursery will re-open and resume tree shipping during our fall 2023
  shipping season.
  
  We will be sending you a free replacement
  package of the entire 10-pack of Green Giant Arborvitae. Because these are
  pre-packaged, we are not able to send you only 8 trees -- hence the reason why you
  will be receiving another 10-pack.
  
  Based upon your zip code, you are located in Hardiness Zone **. Your trees are estimated
  to ship between?11/8/2023 to 11/24/2023. After your order is shipped by our
  nursery, it can take up to 3 - 6 business days for them to arrive.
  You can view our most up to date shipping schedule *****  ******************************************. Please note that
  shipping dates are subject to change due to weather or other factors.
  
  If you would rather have your order shipped on a specific
  date and / or via a specific shipping carrier (*****, ***, or USPS), there is a
  $** (plus applicable taxes) shipping and handling fee.
  Many of our members and supporters elect to pay the $** + tax fee to have their
  order shipped on a date of the member’s or supporter’s choosing (for instance, if
  someone will be on vacation or away from their shipping location during our
  shipping timeframes).
  
  Otherwise, if someone does not pay the $** + tax fee, then the trees will get
  shipped on a date of the Arbor Day Foundation’s choosing (sometime between the dates
  for their respective Hardiness Zone – in your case, sometime between 11/8/2023
  to 11/24/2023).
  
  If you would like to pay the $** + tax fee and choose the precise date of shipment and / or the precise shipping carrier of
  your preference (either *****, ***, or USPS), please contact our Member
  Services department at ************.
  
  Regarding your statement that your order was shipped
  with no notification from the Arbor Day Foundation:
  According to our records, we sent a couple of emails (to the email address
  listed in our system, and the email address provided when you originally placed
  your order online on 2/28/2023).
  
  On 5/20/2023 we sent an email with notification that your order was in the
  process of getting shipped.
  On 5/23/2023 we sent an email with notification that your order was delivered (because your
  order was delivered via ***** the day prior on 5/22/2023).
  
  Perhaps both of the emails that we sent to you arrived in your “Junk” folder or
  your “Spam” folder. Therefore, if you have not already done so, we suggest that
  you check your “Junk” or “Spam” folder for the emails that we sent to you about
  your order.
  
  Thank you.

  Customer Answer

  Date: 06/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: my order originally was for (20) 2 packs of Arborvitae, not (10) 1 pack meaning 18 of the 20 died not just 8 as suggested by the seller. In this situation I feel it best to just receive a refund for the purchase as I do not want to receive trees in the fall. I am asking for a refund of $****** plus appropriate taxes to the original form of purchase.

  
  Sincerely,
  
  
  
  Shawn *****

  Business Response

  Date: 06/27/2023

  Thank you for your response. Effective 6/27/2023, our
  Accounting department has processed a full refund for the amount of $******
  back to your original method of payment. Please allow up to 48 hours for your
  refund to appear on your statement.
  
  Additionally, we apologize for our initial oversight about
  creating a free replacement order for only one package of the 10-pack of Green
  Giant Arborvitae, when you needed two packages of the 10-pack of Green Giant
  Arborvitae. Because we have processed a full refund, we have canceled the free
  replacement order.
  
  Thank you.

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4th, I donated $** to Arbor Day and selected 10 Flowering Trees as a gift. The trees were secondary to the purchase - I truly wanted to donate to Arbor Day. I believed in their mission and have planted 36 trees myself, this year.
  
  Dates:
  April 4th - Donated $**
  
  April 25th - I found a plastic sack labeled Arbor Day on my property. This contained the purported "trees" and water. Some of the "trees" had no roots, which is why I struggle to call them trees, and I doubted the viability, but I followed the instructions, regardless. I emailed Arbor Day immediately.
  
  It's worth noting, here, the order still, today, June 14th, states "Processing". At no point did Arbor Day provide any tracking information or notify me of shipment. And still hasn't. I do not know when the sack of sticks was delivered.
  
  April 26th - Planted trees.
  
  May 2nd - Received response from Arbor Day member services, stating "bundles do get missed when assigning tracking numbers."
  
  June 6th - Not a single "tree" has leafed, all are now dead. Attempted follow up with member services. No response was received.
  
  ****** **** ***** * ***** ****** ** ****** **** ********** ********* *** ************* ** *** ***** *********  They appear to either be intentionally sending out dead trees, lack any tree related knowledge, or just don't care.
  
  They are sending dead or dying trees for donations, stating a new batch will be sent to replace. I do not want another batch of dead sticks to waste water on for another 2 months. My water bill from attempting to save these 10 trees has cost more than the donation.
  
  Resolution - I want my money back, to pay the water bill, and my membership dropped. I want nothing to do with Arbor Day. And stop sending me so much PAPER.
  
  Order *********

  Business Response

  Date: 06/15/2023

  Thank you for your original membership and support of the
  Arbor Day Foundation.
  
  As you requested, we have taken the following steps:
  
  Regarding your request for your money back:
  Our Accounting department will be issuing you a full refund of your $*****
  membership donation. Please allow up to 72 business hours for your refund to
  appear (via your original method of payment).
  
  Regarding your request to have your membership
  dropped:
  We have canceled your membership effective 6/15/2023.
  
  Regarding your request to stop sending you so much paper:
  As of 6/15/2023, we have marked your account in our system as “Do Not Contact”.
  There are some mailings already in-process that we are not able to stop (for
  instance, our records show that you should receive a newsletter mailing around 6/20/2023,
  a Trees In Memory mailing around 6/27/2023, and a forest replanting and
  fundraising mailing around 7/6/2023). Sometimes it can take up to 12 weeks for
  all pre-ordered and pre-printed mailings to fully cease, but after 12 weeks
  from 6/15/2023 no further mailings should arrive from the Arbor Day Foundation.
  
  We are sorry to learn that some of your trees had no
  roots. This information will be shared with our tree nursery department (for future
  quality assurance purposes). Thank you for letting us know that your order
  still showed as “Processing” in our system (even though your package of trees
  arrived in late April). We are actively working behind-the-scenes to determine
  why this error (of “Processing”) was appearing and not showing as “Shipped”. Additionally,
  we are also investigating why a tracking number was not uploaded to our system
  nor provided to you (again, something we are hoping to mitigate or prevent in
  the future).
  
  We appreciate you believing in our mission. We hope that
  the 36 other trees that you planted this year grow and thrive in the years to
  come.
  
  Thank you.

  Customer Answer

  Date: 06/16/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you very much for your quick and well thought response.  I'd like to apologize for the tone, as well.  I tend to treat plants like pets and those 10 were the first I've lost in years.  I sincerely hope you're able to iron out the problems with shipping.  I'd love to check back in the future.

  
  
  
  Sincerely,
  
  
  
  Zach ******

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Trees in January 2023.
  After much confusion and miscommunication -- I finally received those trees and planted according to directions.
  Some of those trees were (and continue to be) dead. I've given it time after planting to see if they will come around.
  Arbor Day supposedly guarantees the trees but I've sent messages to them 3 different times and have had NO response.
  Below I've uploaded a copy of the email that details all my orders (what was alive and what was dead)
  I'm just asking that they make good on what was advertised.

  Business Response

  Date: 06/08/2023

  Thank you for your many years of membership and support.
  
  We are glad that you received the various trees and
  shrubs (for your donations, and for your purchase). However, we are sorry to
  learn that some of the trees were and continue to be dead.
  You are correct that we offer a tree guarantee (either a free replacement within
  one year of original shipment, or a refund).
  
  On 6/2/2023, our Accounting department attempted to
  refund to your credit card the amount of $***** but your credit card issuer (and
  or your bank) did not allow our refund to fully process. Therefore, we will be
  sending you a check refund in the mail for $*****. This refund is for the Witchhazel
  tree, and the Green Giant Arborvitae 10-pack.
  
  On 6/8/2023, we submitted a request to our Accounting department
  to issue you another $***** refund for the Sweetshrubs.
  
  Regarding our replies to your emails -- our records
  reflect that our Member Services representatives sent email replies to you on
  the following dates and times:
  *  4/13/2023 at 2:16pm
  *  4/18/2023 at 9:07pm – and in this specific email our representative notified
  you that you have more than one account in our system (and this can lead to confusion,
  and duplicate mailings). Our representative also suggested that we merge (combine)
  your accounts to reduce your mailings.
  *  4/22/2023 at 1:22pm
  *  5/30/2023 at 12:00pm
  *  5/31/2023 at 5:58pm – and in this specific email, our
  representative notified you that a refund for $***** (for the Witchhazel and
  Green Giant Arborvitae 10-pack) would be getting processed by our Accounting
  department. Our representative also mentioned in their email to you that they
  could not locate one of your orders (containing the Sweetshrub). The reason why
  our representative could not locate that order is that you have three separate
  and unique accounts listed in our system (and our representative unfortunately
  did not notice your 3rd account in our system).
  
  There are currently three different accounts in our system for you. Having more
  than one account in our system can lead to us sending you duplicate mailings
  for all three different accounts. And having more than one account can also
  lead to confusion (both for our Member Services department trying to look up
  your various orders under multiple different accounts, and also might lend to
  confusion for you -- for not knowing which account to use when placing orders,
  renewing your membership, etc.).
  
  We would like your input and permission to merge the
  three (3) different accounts that we have in our system into one single account.
  
  Back story about the three different accounts in our
  system:
  The first account was created and established several
  years ago.
  
  The second account was created on 1/6/2022 when you went online and made a
  $***** membership donation. Apparently, you made your donation without referencing
  your original and existing account number.
  
  The third account was created on 2/13/2023 when you went
  online and purchased several trees from our online Tree Nursery, and when you also
  made your $***** membership renewal donation. Apparently, you made your purchase
  and donation without referencing your original and existing account number, nor referencing your secondary account number.
  
  If you are okay with us proceeding with merging
  your accounts, please let us know.
  
  We hope that your other trees grow and thrive in the years to come. Thank you for your continued support and membership.

• Initial Complaint

  Date:05/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $** for 10 trees on Apr. 28. I was told they would arrive between apr. 28 and may 19. My tracking still says "not yet shipped" as of today may 26. I have contacted them with no response.

  Business Response

  Date: 05/31/2023

  Thank you for your online $***** membership donation on
  4/28/2023.
  
  As you have requested via your BBB complaint, we are in
  the process of issuing you a refund for the amount of $*****. Please allow up
  to 10-14 days for your refund to appear back to your original form of payment.
  
  In addition to your refund, we are still planning to ship your package of trees
  to you.
  
  The reason why we are issuing a refund and also
  sending you a package of trees is due to the fact that our records show that
  one of our Member Services representatives (Cindi) sent an email to you on
  5/26/2023 at 10:39am whereby she provided you information about the newly revised
  shipping timeframe of 5/26/2023 to 6/14/2023 for your tree package.
  
  And on the same day that Cindi sent you an email, you also filed your claim
  with the Better Business Bureau asking for a refund.
  
  Because Cindi’s email and your BBB complaint both occurred on the same day, and
  we are unsure about which occurred first or which you would prefer most, we
  elected to do both (proceed with issuing you a refund per your BBB request, and
  also continuing to ship your tree package to you).
  
  For a little bit more context:  your membership
  tree package was originally intended to ship between Apr 28 and May 19 (not
  arrive during these dates, but ship between these dates). However, our nursery
  was unable to ship your tree package during this original timeframe because our
  nursery experienced an unexpected inventory shortage. Hence the reason for the
  newly revised shipping timeframe of sometime between 5/26/2023 to 6/14/2023. Your
  tree package will be getting shipped via USPS Marketing Mail (also known as
  bulk rate mail). Because it will be getting shipped via this method, it can
  take up to 10-14 days after shipment for your tree package to arrive.
  
  We hope your trees grow and thrive in the years to come.  Thank you.

  Customer Answer

  Date: 06/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  You don't have to send the trees. By the time I get them I guarantee they will not survive in ********** current dry and 90 degree weather.  Wanted them to plant this spring.  I am fine with just a refund. 
  
  
  
  Sincerely,
  
  
  
  Kevin *****

  Business Response

  Date: 06/08/2023

  As
  of 6/1/2023, our nursery department already started the process of preparing your
  order (the 10 Tree Mix package) for shipment. And because we schedule and also ship
  hundreds of orders per day, we are unfortunately not able to stop your order
  from getting shipped.
  
  We anticipate that your will be getting shipped (along with hundreds of other
  orders) on 6/15/2023. Your order will be getting shipped via USPS Marketing
  Mail (also known as bulk rate mail). Because we ship our tree packages via this
  method, it can take up to 10-14 days for your package to arrive. Therefore, we anticipate
  that your tree package should arrive sometime between 6/25/2023 to 6/29/2023.
  
  At the time of this writing, it appears that the weather in your area for the
  dates of 6/25/2023 to 6/29/2023 should be a low of 58 degrees and a high of 81 degrees. We believe that these temperatures should be suitable for
  the trees and also for planting.
  
  However, if you personally are not able to or perhaps do not wish to plant the trees, you might consider trying
  to donate your 10 Tree Mix package to others (neighbors, family, friends,
  school, or a local or civic organization in your area).
  
  We are sorry that we are not able to stop the shipment of your tree package, and for
  any inconvenience that this might cause you.
  

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the company repeatedly by email regarding Order #*********, I included pictures of the trees. They stated they would replace any that didn't live within the first year, I want to know when they will send replacements. I received the bare root twigs that were in this order on March 21, 2023. I have cared for the trees and out of 12 total trees 7 have put on leaves and are looking hopeful that they will grow but 5 trees are still bare twigs. I treated all 12 of them the same and so I think those 5 are defective and you need to replace them as you stated you would. Attached is a picture of all of the trees and below is the list of the ones that need to be replaced. 1 Flowering White Dogwood, 2 Eastern Redbud, 1 Sargent Crabapple, 1 Washington Hawthorn. Please let me know when you will send out the replacements.

  Business Response

  Date: 05/26/2023

  Thank you for your original membership donation of $*****
  that you made online on 1/5/2023.
  
  We are glad to know that you received your package of 10 Flowering trees and 2
  Crapemyrtles (our free gift to you for your membership donation) on 3/21/2023.
  But we are sorry to learn that 5 of your 12 trees or shrubs have not put out leaves or are not yet growing.
  
  Because of our guarantee (within one year of original shipment),
  a free replacement package is scheduled to get shipped to you during our fall
  2023 shipping season. Based upon your zip code, you are located in Hardiness
  Zone **. At this time, we anticipate shipping trees to Hardiness Zone ** sometime between the dates of 11/13/2023 to 12/15/2023 (subject to weather and
  other factors at that time of year). We are unfortunately not able to send a
  replacement package during this current spring 2023 shipping season because the
  weather is too hot to safely ship membership trees to your area at this time –
  hence why your order is scheduled to get shipped during the fall 2023 shipping
  season.
  
  You can expect to receive another full package of 10
  Flowering trees and 2 Crapemyrtles (and not just the 5 trees that are not
  growing from your original package). We will be sending you a full package because
  we prepackage thousands of membership tree packages each season and are unable
  to send out only partial packages of trees.
  
  Regarding your multiple emails to our Member Services department: sorry that
  you ended up having to send multiple emails. We have been extremely busy with emails
  and phone calls (this is our busiest time of year), and as such our response times
  were longer than desired. Our records show that our Member Services department
  responded to two of your emails on 5/25/2023 at 7:33am, and also on 5/25/2023
  at 3:14pm. And in both of our email replies to you, our representatives notified
  you that a free replacement package of trees have been scheduled to get shipped
  to you during our fall 2023 shipping season.
  
  We hope that all of your trees (the 7 from your original order, along with the
  12 future replacements) grow and thrive in the years to come. Thank you

  Customer Answer

  Date: 05/26/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but if I don't receive the promised replacement package I will be back to file another complaint to followup this one.
  
  
  
  
  Sincerely,
  
  
  
  Margaret *********

• Initial Complaint

  Date:04/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 5 trees on March 15,2023 totaling $******. I received the order on (order number is **********) Wednesday March 29, 2023 (************). My order included a Bartlett pear bare root, Burbank plum bare root, Methley Plum bare root, Elberta Peach bare root, and an Ayers Pear bare root. I also received free of charge a Red Maple. All were planted and watered as instructed. Of the 6 trees purchased only the Bartlett Pear and Methley Plum have come out of dormancy and leafed. The other 4 still have not leafed as of April 26, 2023. I placed a review on the website on April 22, 2023 and have noticed that they never included it on their product. This has made me wonder if they withhold negative reviews to to insure a false positive image. Caution should be made when purchasing from this business.
  Membership #**********
  Order #**********
  Tracking #************

  Business Response

  Date: 05/08/2023

  Thank you for contacting the Arbor Day Foundation, and
  for your support through the purchase of trees from our online Tree Nursery.
  
  We are glad to learn that your Bartlett Pear and Methley Plum have emerged from
  dormancy and leafed, but sorry to learn that your other trees had not yet
  leafed. Typically, it can take up to six weeks for our trees and shrubs to fully adjust
  to their new location, and for them to emerge from dormancy.
  
  Even though a full six weeks had not yet lapsed (between
  when you received your trees from us and when you filed your Better Business Bureau
  complaint), we have taken the following steps:
  
  On 4/27/2023, we submitted a request to our Accounting department to issue you full
  refunds for the Burbank Plum, Elberta Peach, and Ayers Pear trees. The combined
  refund amount for all three trees totaled -$*****. Your refund was processed and
  finalized by our Accounting department on 5/2/2023, and should have been posted and become viewable on your
  credit card statement sometime around 5/4/2023.
  
  Regarding reviews (either positive
  or negative reviews) about our trees and shrubs: it is our process to post
  reviews when someone writes a review about one specific tree or shrub per
  review (regardless of whether the review is positive or negative). Because the
  reviews that you submitted were not about each individual tree but instead
  about multiple trees, and also because we feel that you did not give the trees sufficient
  time to emerge from dormancy, we did not post your reviews.
  
  Thank you for purchasing trees from the Arbor
  Day Foundation, and we hope that your Bartlett Pear and Methley Plum trees live
  and thrive in the years to come.

  Customer Answer

  Date: 05/08/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Denny *******