Reviews

This profile includes reviews for First National Bank of Omaha (FNBO)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First National Bank of Omaha (FNBO) has 101 locations, listed below.

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  First National Bank of Omaha (FNBO)

  1620 Dodge St Omaha, NE 68102-1593

  
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  First National Bank of Omaha (FNBO)

  11404 W Dodge Rd Omaha, NE 68154-2511

  
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  First National Bank of Omaha (FNBO)

  16770 W Maple Rd Omaha, NE 68116-2105

  
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  First National Bank of Omaha (FNBO)

  3815 Denmark Dr Council Bluffs, IA 51501-7743

  
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  First National Bank of Omaha (FNBO)

  315 W 3rd St Chadron, NE 69337-2317

  

Review Details

• Review fromRegina T

  Date: 08/18/2022

  1 star

  Regina T

  Date: 08/18/2022

  I requested a credit line increase months ago, I was told I had to wait until 8/14/22 before I could request it so I did. The system automatically increased it by 450 which isn't enough. When I called in I was told that now I must wait till 12/12/22 before I could request an increase. The person I spoke to in the credit dept; interrogated me on how I got transferred to her dept.; instead of her resolving my issue and she rushed me off the phone as if I was interrupting her. I'm blown my account has been in excellent standing. I didn't get the results I wanted and I received horrible service. I've gotten conflicting information and your customer service associates are the worst. Regards, Regina T
  

  First National Bank of Omaha (FNBO)

  Date: 08/23/2022

  Hello Regina, we understand your frustration and apologize for any misunderstandings about our credit policy. We have attempted to contact you via phone and have left voice messages with an explanation to the credit limit increase policy. We thank you for your loyalty and understanding.

• Review fromJeff F

  Date: 08/12/2022

  2 stars

  Jeff F

  Date: 08/12/2022

  I did a balance transfer from my prior credit card company. I thought it had been done until I got a call from the old credit card's collections department saying I still had a balance with them. The original check has been stop paid and supposedly a new check will.be sent to clear my account. In the meantime, I have past due and late charges. I requested the balance transfer fee be waived due to it not being done correctly but I was told that wouldn't happen by the representative as well as the supervisor. I have only had this card for a few months but not sure I will have it much longer
  

  First National Bank of Omaha (FNBO)

  Date: 08/16/2022

  Jeff, thank you for taking the time out to communicate about your recent experience. We apologize for any frustration we may have caused and thank for your loyalty. We would like the opportunity to look into this issue for you and hope we can provide a satisfactory resolution. Please give us a call at ************, we look forward to hearing from you.

• Review fromPenny G

  Date: 07/25/2022

  1 star
  Got a credit card offer in the mail from fnbo (First National Bank of Omaha.) Went through the time and trouble to get the card because it offered a $300 sign up bonus. When I received the card, no bonus! I spoke with a representative from fnbo who said that if I fax a copy of the original offer to them they would look into it. By this time, I have thrown the offer away. Was counting on that money. Will never do business with fnbo.

• Review fromKelly N

  Date: 07/19/2022

  1 star

  Kelly N

  Date: 07/19/2022

  I never agreed to have an a credit card opened in my name, my account was automatically transferred from another company. I never received cards or a statement until there was a past due notice. My charges from my previous card transferred over but the autopay did not. I called and waited on hold for about 45 minutes to pay my bill and request the information I needed for online banking so I wouldn't have to call to pay my bill again, I was told that I needed to have a card to do that and that cards would be sent. I did not receive anything until I had a statement for reoccurring charges ($10). I called and waited on hold(45 minutes) to pay the bill and close the account. I have now received ANOTHER bill (after closing my account) for a $1.75 minimum interest charge, if I don't wait on hold for, most likely another 45 minutes, to make a $1.75 charge that I shouldn't have received in the first place because my account in closed I'll be charged another $40. These practices are predatory and I never agreed to bank with this company.
  
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  First National Bank of Omaha (FNBO)

  Date: 07/20/2022

  Hello Kelly, thank you for taking the time out to communicate to us how your feel about our business practices. We have every desire to address your needs and provide the best solution available to resolve your issues as soon as possible. In addition, we will further evaluate how we can prevent other cardholders from feeling this way. Please accept our sincere apologies for any inconvenience you have been caused. Our mission is to build and maintain long-term relationships. We are committed to open communication both good and bad. Our customer relationships are based on relationships and not transactions. Please feel free to give us a call at ************, we can work on resolving your issue.

• Review fromAntonio C

  Date: 07/19/2022

  1 star

  Antonio C

  Date: 07/19/2022

  I have a high credit score. Always get approved automatically for credit cards. Bought **** and applied for the **** rewards card. They pended my application, then requested a signed original copy of my social security card, a copy of my driver's license and 2 years worth of W2. What kind of antiquated customer verification is this? I escalated to a manager who was happy to terminate my application. If this is any indication of how they do business, stay away!!!
  

  First National Bank of Omaha (FNBO)

  Date: 07/20/2022

  Hello Antonio, thank you for taking the time out to communicate to us how your feel about our business practices. We have every desire to address your needs and provide the best solution available to resolve your issues as soon as possible. In addition, we will further evaluate how we can prevent other cardholders from feeling this way. Please accept our sincere apologies for any inconvenience you have been caused. Please feel free to give us a call at ************ if you would like to discuss this further.

  Antonio C

  Date: 07/21/2022

  I called the number listed in the Business Comment - the people that answered had no clue about what to do - looks like it's an outdated number, so they were not able to help - I tried, but it reinforces that this company is NOT interested in making things right. Stay far away!
  

  First National Bank of Omaha (FNBO)

  Date: 07/22/2022

  Antonio, we apologize for your recent experience. We strive to provide superior customer service. We take security and privacy very seriously which leads us to perform enhanced due diligence to help keep our customers safe. The phone number we provided is the contact number to our credit card department and we hope you will reconsider us in the future, thank you.

• Review fromColleen L

  Date: 07/11/2022

  1 star

  Colleen L

  Date: 07/11/2022

  well giving my information to someone not on my account they need to be held accountable due to the negligence...
  

  First National Bank of Omaha (FNBO)

  Date: 07/18/2022

  Colleen, we would like the chance to look into this. Please contact us at **************, so we can address your concerns, and look into this further. We'll be sure to fully investigate this matter for you. We look forward to hearing from you.