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Business Profile

Banking Services

Metro Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

This profile includes complaints for Metro Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro Credit Union has 8 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charging a transfer fee of $2.50 and for a $9.00 charge is robbery. This bank is the only one I have that charges such a fee for a VERY simple technical function that this automated. If I was not bound to this bank with loans I would close up the accounts and never bank with them again.

      Customer Answer

      Date: 08/05/2024

      This incident has been resolved.

    • Initial Complaint

      Date:07/10/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction is 7/8/2024. I applied for a loan of $1,000 and with application charge of $25.00. My credit is good which means I could get a low interest rate. instead the loan officer whos name is ******* ******* told me the rate was 18.00%,she told me you could get a rate at 13% but it would not be much of a difference Which is not true went I look at this when I got home their nothing but two pages neither stating the interest rate for the length of the loan and that this was a open end loan where you can pay down to $500 and re borrow with out filling out another application which I told her I did not want its normal for this type of loan. I am a senior citizen and have good credit that I am proud of and want this loan to be re did at 13% that I suppose to get. I have notice when you get older young people think that you are dense or a fool.

      Customer Answer

      Date: 07/10/2024

      I when to the business and this problem has been resolved.

    • Initial Complaint

      Date:09/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with T********** ******** *** ********. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act.

      METRO CREDIT UNION ACCNT #200167571** BAL $0

      I understand that the Office of the Attorney normally provides copies of the complaint forms or information regarding complaints to the business complained about and other private and public agencies. I authorize BBB to give copies or any information on the form to anyone deemed advisable.

      Business Response

      Date: 10/03/2023

      Dear *** ******


      Metro Credit Union takes all claims of identity theft seriously and is committed
      to protecting consumers' financial security. Upon thorough investigation, we
      have found no evidence to support the assertion of identity theft in your case.
      Our records indicate that no unauthorized access or suspicious activity occurred.  You may reach out to our Collections team if
      you have any further concerns.

      Sincerely,
      **** ******, Compliance Director

    Metro Credit Union is NOT a BBB Accredited Business.

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