Reviews

This profile includes reviews for Rocket Carwash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rocket Carwash has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rocket Carwash

  3711 N 90th St Omaha, NE 68134-4128

• 

  Rocket Carwash

  4808 Leighton Ave Lincoln, NE 68504

• 

  Rocket Carwash

  8007 S 84th St La Vista, NE 68128-3304

• 

  Rocket Carwash

  6135 O St Lincoln, NE 68510-2236

• 

  Rocket Carwash

  2511 S 140th St Omaha, NE 68144-2338

Review Details

• Review fromDalton M

  Date: 05/15/2025

  1 star
  Poor car wash experience compounded by horrible customer service. After leaving this car wash I observed damage to one of the tires on my vehicle. After submitting a claim, it was apparent the customer service team was unresponsive. It took up to 7 days on one occasion to receive a reply, and only occurred after repeated follow ups. While the company provided camera images of one side of my vehicle, they refused to do so for the side that housed my damaged tire, seemingly an indication it was unfavorable to them. I was never provided am explanation of why they could produce images of one side of my car upon entering the wash but not the other. They ultimately refused any level of reimbursement for my tire which ended up requiring replacement. Do yourself a favor and pursue service elsewhere. Looking back I should have read the reviews before subscribing to their service. Lesson learned.

• Review fromDustin D

  Date: 02/13/2025

  1 star
  I have been a member for over a year with 5 vehicles. My expedition was damaged two times and they would not reimburse me for the 2nd damage. The owner hides behind a keyboard and there is no way to get a hold of them on the phone. I just cancelled all 5 memberships and I will make sure everybody I know stays away from that car wash.

• Review fromMark R

  Date: 01/03/2025

  1 star
  Pressure sales pitch. This has happened multiple time to many people. Ownership condones this behavior.

• Review fromCharlie C

  Date: 12/30/2024

  1 star
  I went through the car wash and the brushes were really rough on my vehicle a ripped my rearview mirror off. While the workers at the location were nice and took pictures and filed a claim, the corporate office declined my claim. I would caution you to find a different car wash that will stand behind their service and own up to it when they damage your vehicle.

• Review fromMike B

  Date: 10/09/2024

  1 star
  If I wanted a high pressure sales pitch, I would call an aluminum siding salesman out to my house. I told them I wanted a wash and no sales pitch on an unlimited membership. After the carnival barker they have working there started his pitch, I backed out of the place scattering the cars behind me. Never again

• Review fromLynlee M

  Date: 09/03/2024

  1 star
  We have several vehicles under Rocket. My daughter cancelled her membership prior to leaving for out of state to college. They continued to charge, I called twice, once to speak to someone, once left a voicemail to cancel, they continued to charge the prices crept up every few months. The carwash is ok, however, it does leave swirl marks on your vehicle, if you have a brand new car I would NOT take it through this carwash.
  
  Unfortunately, the customer service rep was professional and nice, however, did nothing to compensate us for the money we lost, however, we finally got it cancelled, I asked for at least one month reimbursement and the rep said our company policy will not allow that without proof that you called in. This is not customer service, this is ripping off the consumer when we cancelled months ago.
  
  I will probably take all our personal vehicles as well as our business trucks off Rocket.

• Review fromVanessa C

  Date: 08/26/2024

  1 star
  I believe that children under the age of 19 should not be able to have access to a direct withdrawal from a bank account. I did not approve as a parent and she needs to be refunded.!

• Review fromMichelle J

  Date: 06/21/2024

  1 star
  Being charged twice now for monthly car wash subscription when I cancelled services. Been trying to reach out to the company for over a month via phone and email. Finally got ahold of a representative and was told we can only cancel membership by calling in. I did not sign, get an email policy or any type of written or verbal communication prior to signing up that in order to cancel “you must call in” absolutely ridiculous. Disputing charges with the help of my bank fraud department and emailed the company. I will also be going into the site I signed up at to let everyone know what happens when you try to cancel membership.

• Review fromDebbie J

  Date: 12/16/2023

  1 star
  Went to car wash and got a special . We live in Louisiana and kids in weatherford tx. For the past 4 months they have been charging me 39.99 a month . I have called and spoke with them several times and always going to email me back to handle but never do . Another month goes by and another 39.99 charge . They refuse to speak to you on the phone and always an excuse about having to speak to another person. This is such a scam.

• Review fromKendrick H

  Date: 10/02/2023

  1 star
  I paid for a one time car wash in Northlake, TX and they signed me up for a subscription plan. I called to have the charges reversed 2 times, once in August and again in September 2023 and was told the charges would be reversed. I have not received a refund for either transaction and I am now forced to have an attorney to contact them on my behalf. After reading their Google reviews, I found that I am not the only person they have done this to.