Complaints

This profile includes complaints for Centris Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Centris Federal Credit Union has 15 locations, listed below.

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• 

  Centris Federal Credit Union

  13120 Pierce St Omaha, NE 68144-1131

  
• 

  Centris Federal Credit Union

  11718 M Cir Omaha, NE 68137-2218

  
• 

  Centris Federal Credit Union

  8250 S 99th St La Vista, NE 68128-4261

  
• 

  Centris Federal Credit Union

  4804 Ames Ave Omaha, NE 68104-2335

  
• 

  Centris Federal Credit Union

  19431 Polk St Omaha, NE 68135-1897

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Centris helped a business rob me of $239.99.

  

  Business Response

  Date: 05/09/2025

  Centris takes all feedback very seriously. Earning and maintaining trust
  is the foundation of our member relationships. Centris Federal Credit Union
  received a refund issued by a merchant to your Debit Card, after your account
  was permanently closed.  A check was
  mailed to you this week for the amount refunded to your card.  We appreciate your past membership with
  Centris.  If you have any questions regarding
  this matter, please feel free to contact us at Centris’ dispute number: ************
  or email ******************************.

  Customer Answer

  Date: 05/15/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Centris still owes me $119.99
  
  
  
  Sincerely,
  
  
  
  ***** *****  they helped rob my account of $239.99, I work to hard to not expect the rest of my $239.99.

  

  Business Response

  Date: 05/23/2025

  Centris takes all feedback very seriously. Earning and
  maintaining trust is the foundation of our member relationships. Centris’
  Assistant Vice President (AVP) of Retail Services reached out to you several
  times over the last week to discuss your dispute, to no avail. Centris is
  always available to assist you with concerns regarding a merchant, and Centris'
  AVP of Retail Services, located at our headquarters building, can be reached directly at
  ***** ******** to do so in this particular case.  

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Centris asking for assistance in filing a chargeback for merchandise not received. The goods not received are from the website Yeezy.com and the transaction occurred 2/14/24 for $37.46 and was charged to my VISA debit card. I called Centris on 1/7/24 at 402-334-7000 and spoke with one of their representatives. The representative advised that he spoke with his manager and denied my request to file a chargeback stating it has been over the 120-day limit. I do understand that the transaction is over 120 days, however, here is the verbiage directly from VISA on why I feel this chargeback should have been filed for Reason Code 30 "Services not provided or Merchandise not received":
  
  "A Chargeback must be processed no later than either:
  
  ? 120 calendar days from the Transaction Processing Date
  
  OR
  
  ? If the merchandise or services were to be provided after the Transaction Processing Date, 120 calendar days from the last date that the Cardholder expected to receive the merchandise or services or the date that the Cardholder was first made aware that the merchandise or services would not be provided, not to exceed 540 calendar days from the Transaction Processing Date."
  
  I was just recently made aware from the vendor that the product would not be provided. So, I feel this is a valid reason to file a chargeback within the 540-calendar day limit as stated by VISA.
  
  Ultimately, I would like this chargeback filed by Centris and an apology for giving me the incorrect information and not filing this chargeback when I requested even though I provided all this information over the phone.

  

  Business Response

  Date: 01/09/2025

  Centris takes all feedback very seriously. Earning and
  maintaining trust is the foundation of our member relationships. We are pleased
  to hear, Members of the Centris team were able to help you resolve your
  complaint on January 8, 2025, by telephone. Centris is always available to
  assist you with any future questions or concerns. Feel free to contact us Toll-Free: ***** ********* 

  Customer Answer

  Date: 01/09/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute for theft. I explained that the package may have been stolen. I had police come out and do forensics. I was never asked for any of this information. I called back around 11/27 and was told the claim was closed and approved in my favor. All credits were final. Today I was recharged. I was told the Centris did not file my claim correctly and my claim was denied. I was told they are refusing to open my claim. I was given false information and then told that they will not assist me with correcting the situation

  

  Business Response

  Date: 12/17/2024

  Centris takes all feedback
  very seriously. Earning and maintaining trust is the foundation of our member
  relationships. Centris is always available to assist you
  with any current account or dispute concerns, and Centris' Assistant Vice
  President of Retail Services, located at our headquarters building, can be
  reached at ***** ******** to do so in this particular case.

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Centris consistently charges unreasonable overdraft fees. I was one that was in the prior class action suit. I had been advised after that suit that my OD protection was $500 - fine, that was ok. Sometime between that advice and a few months ago, without permission, they upped that to $1400.00. I called and was advised they “sent a letter” about the increase-I never received a letter. I asked if they didn’t need my permission or signature, they said no, and I’d have to sign a form (ironic) to have it lowered. I asked to have said form sent - never received it. Now, again without my consent or notification from CFCU, they’ve taken over $400 OVER the $1400 that I also didn’t consent to. I’ve notified CFCU that I’d like an explanation and reversal of all charges over their previously unauthorized amount of $1400. Also advised I was contacting you. This is ridiculous! They’re also charging OD fees on “pending” charges that usually are not actually ever charged, but do they refund the fee? Absolutely not. Times are hard and we are a 1 income home since I lost my job 2+ years ago. And luckily my spouse earns enough that even if we got to the.$1400 we could be ok until the next paycheck. But this!! Going over the amount that I was advised of, without my knowledge, again, has got to stop. I accept my accountability in this but CFCU needs to be held accountable, again, as well. I know I’m not the only one. Thank you for your time. I await your response.

  

  Business Response

  Date: 11/22/2024

  Centris takes all feedback
  very seriously. Earning and maintaining trust is the foundation of our member
  relationships. Members of the Centris team have attempted to discuss your
  account with you.  Also, you were
  notified by mail July 6, 2023, as to changes in Centris’ Courtesy Pay Service,
  effective September 6, 2023. This notification includes the potential range of
  your overdraft limit. Centris is always available to assist you with any future
  concerns, provide you a copy of the letter, and Centris' Assistant Vice
  President of Retail Financial Services can be reached at ###-###-#### to do
  so in this case.

  Customer Answer

  Date: 11/23/2024

   
  
  Complaint: 22560244
  
  
  
  I am rejecting this response because: Centris did not advise of an increase from $1500 to $1700 as an overdraft limit. Centris never sent letter copy requests I made in spring of 2024. Centris failed to send documents requested to limit the overdraft amount on the account. Centris’ response is not sufficient to make corrections to their errors on this. If it is required that I sign a document to lower my limit, as well as I needed to sign a document after the last class action to start the overdraft on the account to which they ended up settling, why do I need to accept a “letter” notification without a signed consent to raise the amount. Centris needs to fix this. 

  
  Sincerely,
  
  
  
  *** ******

  

  Business Response

  Date: 12/04/2024

  Centris takes all feedback
  very seriously. Our mission is to be a trusted lifelong financial partner for
  our members. We certainly appreciate the communications you have participated
  in over the past week with our Team. Also, we are available to assist you with
  any future concerns regarding your account, and Centris' Assistant Vice
  President of Retail Financial Services can be reached at ###-###-#### to do
  so.

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act.
  1. CENTRIS CU & bal. $0 Acct # ************

  

  Business Response

  Date: 09/27/2024

  Centris takes all feedback very seriously. Earning and maintaining trust
  is the foundation of our member relationships. Members of the Centris team have
  discussed your account with you and the loan is reporting correctly on your
  credit report. Centris is always available to assist you with any future
  concerns, and Centris' Collections Manager can be reached at ***** ******** to
  do so in this case.

• Initial Complaint

  Date:11/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April i reported identity theft. From what I learned. They should have investigated. Took me seriously. But what they did do is collected my Id. They did have it. Victims don't know what to do. They professionals they should have asked me for affidavit police report etc. time passes I go. Back and I hand to ask for loan documents. To help me prove myself. Only then they wanted affidavit.but only wanted my signature. I seen several signatures on computer the first time there that why I wanted all documents.all this is goin on in October. Now papers they gave me so small hard to read. And I only seen two signatures that didn't even match each other let alone mine. So was there more signatures that were kept Freon from me. Well they seen I wasn't accepting the debt. And said my signatures had the same atributes as on Loan. They themselves investigated there is no incentive for them to find me innocent. I asked for copy of investigation and refused me. Upon having to strain my eyes I noticed in loan app my signatures missing from important boxes ie. artrubation clause buyers contract and my drivers license number blank and straight up lies on app that if they would have verified they would have known fraudulent that is a serious crime loan app fraud also when and where did I fill this out because I'd never. Been in Centris before and I know I did sit at a dealership goin through the motions of applying. After them questions to them they threatened me with police several Times this last time they said Amanda the boss again threatened me with sheriffs said filling a Replevins where a cops can bust up ur houses. Only now that I Stand Up for My Rights they put the car in repo yes I have it because my ex committed fraud they said it's in my name and I could take it my plan was for the police or union find me innocent ie videos.device ids ip address emails who they call for communication etc. if I report fraud they should have not hit my credit report failed me again
  

  

  Business Response

  Date: 01/02/2023

  Business Response /* (1000, 5, 2022/12/07) */
  Centris takes all feedback very seriously. Earning and maintaining trust is the foundation of our member relationships. Members of the Centris team have discussed your account with you. Centris is always available to assist you with any future concerns, and Centris' Collections Manager can be reached at ************ to do so in this case.

• Initial Complaint

  Date:09/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against Centris Federal Credit Union ********************. This company has repeatedly violated my consumer rights under the Fair Credit Reporting Act as well as the Fair Credit Billing Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable account on my credit report and not to mention an account in which I've asked for proof of claim and in which they have not been able to provide, per the FCRA & FCBA. Despite my efforts to resolve this unfortunate nightmare for several months now, Centris Federal Credit Union has completely ignored my communications and legal submissions to remove this inaccurate information from my credit report. *************************************************************************************************************************************************************************** This company's unprofessional & negligent behavior has caused lots of serious harm, not only to my ability to establish credit & good interest rates, but also to my character as a Professional and as an individual. Please help me, ****************************************** to put a stop to the operation of these unethical & immoral business practices immediately. I sincerely appreciate your time and assistance in this matter and hope to hear from you very soon.
  
  As previously stated, this company is reporting erroneous, derogatory information about me which is killing my credit & my Professional image. They've refused to send any proof of their claim because they have none since this account has never even existed. Therefore, my only wish is to have them permanently remove the inaccuracies that I've disputed from my credit file immediately.
  

  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/09/30) */
  Centris has been unable to connect with the member after several attempts to discuss this complaint filed through the BBB. Centris is always available to assist its members with any concerns they might have, and Centris' Collections Manager can be reached at ************ to do so in this case.