Reviews
This profile includes reviews for Centris Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2 Customer Reviews
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Review fromKam B
Date: 12/24/2024
1 starKam B
Date: 12/24/2024
If I could give no stars I would. I have been a member for 36 years and now have been treated like a number. I was unemployed since September and I was making my normal payments until November. I ran out of funds and unemployment hadn't kicked in so I called to put a stop payment on my auto pay for my mortgage so my smaller bills would be paid. They put it on the wrong account so the mortgage payment overdrew my account. I then was behind on an my smaller bills as they bounced and $35 were added on the negative balance for each bills after the mortgage. A manager called me and tried to help, they said call the mortgage dept(mortgage is through Centris) . Mortgage said nothing they can do because I am current. Then I got a job around Thanksgiving and have been making payments on my loans and negative checking account at Centris the best I could. Friday they took aver a thousand dollars total from my daughters accounts and closed their affiliated accounts except for a member savings so now no online banking access and any funds(paychecks) will be taken to pay my negative checking balance that they created! My paycheck after Christmas will now be going to my daughters. I received no warning, no call. Then when I called they said nothing they can do over the phone. I went in and was told only collections can help with your daughter's accounts/money. I called collections today and they said "I don't know who told you that, we can't do anything". Such a wonderful Christmas present to me! I can't believe after all the years, the loans, the accounts I have had that I have been treated this way. No care for people anymore, just numbers.
Centris Federal Credit Union
Date: 12/27/2024
Hi Kameron, thank you for taking the time to share your feedback. We apologize for the difficulties you've experienced. We value your loyalty and take your feedback seriously.
A member of our team is looking into your experience to better understand and work with you to address your concerns. We appreciate the opportunity to learn and improve based on your experience.Review fromSteven S
Date: 09/14/2023
1 starI have been a member since I was old enough to walk, about 30 years now. I used to speak nothing but praise for Centris as I felt like a member of an establishment that cared about me and my family. Well over the last few years I feel like nothing more than a paycheck to them. Their overdraft fees are horrible and they make you physically go in to a branch to cancel any courtesy pay, they let you cancel overdraft protection on the phone, but that isn't the problem now is it? Then they change up[ the policy to make it sound more fair, but it's still robbery. If someone overdrafts less than 20$ for less than 24 hours they shouldn't be railed with 35 dollar charges. If I am going to just be another paycheck to a board of directors who don't care about me then I would rather go be said paycheck to a company who will give me decent benefits and protections. There are plenty of banks out here that have REASONABLE overdraft policies. Youre a **** bank cut me a loan for the overdraft amount at the going rate, not a 700% fee on an accidental 5 dollar overdraw that could've been fixed with a simple transfer from my savings.
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