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Business Profile

Dentist

Today's Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Today's Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Today's Dental has 4 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8 months after paying my bill in full, they contacted me saying that I owe more. Services were completed 8 months ago with no balance due. They will not call me back or provide my with any information other than “we recalculated your bill and it says you owe more.” Again, this is 8 months after the bill was completely paid off.

      Business Response

      Date: 03/24/2025

      Hello, 

      Ms. ******* bill was written off on 3-20-2025 after our Financial Coordinator spoke with her regarding the balance.  There is no balance due on her account. 

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today’s Dental in Elkhorn have excellent dentist, like Courtney Molettiere, DDS, who is the best, being friendly and cordial. Likewise, Julie, the hygienist, is very good and friendly. However, in my opinion, there has been some major changes in the last few months in the office staff. Prior they were quite friendly and helpful, but that has drastically change for the worse. They have become disrespectful, very snappish, not helpful, and do not seem to know what is going on. For instance, on January 23rd, the “checkout clerk” charged me what she called was a “co-pay” of $50, even though I emphatically said that my ****** Advantage plan paid everything. Then they lied and said the insurance company required Today’s Dental to collect the $50 (****** says they do not). Today’s Dental said their system had recently been updated. After checking with ******, ****** does not require $50 payment at time of service, so Today’s Dental instigated this advance payment unilaterally. This strongly implies that a patient should not pay any estimate provided by Today’s Dental at time of service, but wait till after the insurance is paid, then pay any amount that still may be due.
      When the statement was received by me from ******, it showed that Today’s Dental was paid and there was no co-pay. (There was no co-pay collected when my wife had a cleaning previously in January.) When the statement from ****** showed that payment had been made to Today’s Dental was brought to their attention, they said that the insurance payments have not been received, so they could not refund my $50 paid previously until the insurance payment is received. Then they accused me of not understanding and used phases like EOB, without explanation. Today’s Dental is profiting on the float from the time the patient paid Today’s Dental to the time the patient was reimbursed, so they delay reimbursing the patient as long as they can. I live on a fixed income, so I do not have extra cash.

      Business Response

      Date: 02/12/2024

      We refunded Mr. *****'s account the same afternoon that he called, came into the office and created an upset in our front office, and I called him to explain.  We have subsequently dismissed the patient from our practice for the upsets he has continued to cause. 

      Business Response

      Date: 02/15/2024

      Mr. *****,

      As we attempted to explain the day of your call and your upsetting visit to the office. . . We follow the information given to us by the policy documents.  That is why we collected the $50 deductible.  Once we had the EOB, explanation of benefits, that you received before we did, your account was refunded immediately.  It happened within hours of your call and your visit to the office. This is a closed matter and you have been asked to seek care elsewhere due to your confrontational nature.

      Customer Answer

      Date: 02/20/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

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