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Business Profile

Dermatologist

Advanced Dermatology of the Midlands, PC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Advanced Dermatology of the Midlands, PC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Dermatology of the Midlands, PC has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/29/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 5, 2022, I went to see Dr. ******* of Advanced Dermatology *****************. Even though I had ******** and **********************, the front desk person insisted I had to make a copay of $** to see the doctor, which I did. I received notices that both companies had paid the bill in full, with the final payment being made by **** on June 24, 2022. I had called Advanced Dermatology billing office when I saw that **** had paid and asked about my refund. This was on June 27. Call #1: I was told that they had not actually received a payment yet from **** and that most of the time, patients received the Explanation of Benefits before they received their payment. She did say that upon receipt of the payment, a paper check for $** would be sent out. So I let it go for what I felt was a reasonable about of time. Call #2: On August 9, 2022 I called billing again and was told that I would receive a check in two weeks and if I didn't have it by then, to call back. Call #3: On 8/23/2022, I called again and was told told that the check had been made out and was dated August 9, but I would still have to wait another two weeks because they have a process which takes a month! I asked to speak with the Business Office and instead was given to the Billing Supervisor, I believe she said her name was Allie. She gave me the same line and when I insisted it did not take a month to mail a check out, that this was not right, that I shouldn't have had to pay a co-pay in the first place and it was now 3 months since doing so and 2 months since they had been paid in full, she said she would write a check the next day and if a dr came in she would have him sign it and mail it out. As of today, August 29, 2022, a week after that call, still no check. This is totally unacceptable business practices. I have reported them to **** and now am filing a complaint with you. This is not against Dr. ******* but unethical business practices of holding payments too long.

    Advanced Dermatology of the Midlands, PC is NOT a BBB Accredited Business.

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